Whole Home DVR Service

**Ryan G** · 01-13-2012 05:53 PM

Hello,

I am new to the site. Just want to put that out there. I have had Directv Service since 09 and recently subscribed to whole home DVR service. At first I thought it was working but found that the DVR's were the only thing communicating. I went thru a few hours of work with directv help desk to no prevail. On my own I found out that if my reveivers are connected to my router thru a cat5 cable they will work and I have my playlists on all receivers, but once that is disconnected I get nothing. I have 1 HD receiver H23, 1 HD DVR HR22 and 1 HR24 with a swm system. Any ideas would be greatly appreciated. I was told a tech will have to come out and I would rather not have to pay the charges.

Thanks,
Ryan

**Hutch1814** · 01-13-2012 06:15 PM

Welcome to the site!

Do you have a receiver deca on the back of the H23? It looks like a little white box with a cat 5 cable coming from it. Also, do you have a blue label splitter and LNB?

**Ryan G** · 01-13-2012 06:19 PM

I don't have a deca on the HR23. What is a LBN? I can't even find the splitter. Is it possible it is outside?

**charper1** · 01-13-2012 06:24 PM

Based on that its a great bet you don't have the proper equipment or setup. The service call (assuming they bring the hardware) is your best choice.

The LNB = low-noise block downconverter and it is the "eye" at the end of the dish's arm outside. Your model may vary.

**Ryan G** · 01-13-2012 06:33 PM

Do I have to have my system connected to the internet for whole home to work. I am reading on directv's website and they are saying somehting about having a broadband connection kit and you cannot use the ehternet port on the DVR's.

**Ryan G** · 01-13-2012 06:34 PM

OK. Thanks for the help.

**charper1** · 01-13-2012 06:38 PM

Originally Posted by Ryan G

Do I have to have my system connected to the internet for whole home to work. I am reading on directv's website and they are saying somehting about having a broadband connection kit and you cannot use the ehternet port on the DVR's.

Yes, you will need their kit with your hardware setup. The older setups like mine (sig line below) you can connect to your home network and add the $3 service and you are good to go.

CCK-W (example wiring setup)

DIRECTV DIRECTV CINEMA

or

DIRECTV CCK-W Wireless DECA Cinema Connection Kit (CCK-W) from Solid Signal

**Ryan G** · 01-13-2012 06:55 PM

Got it. So If I purchase the DECA and power supply and connect it to my switch as long as it has a green label I am good to go for whole home and directv cinema?

**Ryan G** · 01-13-2012 06:59 PM

guess its called a splitter not a switch.

**BobStokesbary** · 01-14-2012 01:35 PM

With all due respect to charper1, you do NOT have to have your system connected to the internet for Whole Home DVR to work. But, you do have to have the correct setup. If you just follow everything in his diagram except the internet connection part, your whole home will work just fine. That is the way mine is setup currently.

If you want Video on Demand, then you need an internet connection. If you have a wireless router, I would suggest going with D*'s wireless cinema connection kit as the best (and least cost) way to do that. They list it on their site as the "self install" kit. Price is $31 including shipping.

On edit: I just reread your next to last post where you are discussing both MRV and VOD. But, my answer still stands, you do not need an internet connection for MRV.

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