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- 09-30-2007 04:53 PM #11
- 09-30-2007 04:53 PM # ADS
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- 09-30-2007 07:01 PM #12
- 10-01-2007 02:28 PM #13
I do call it dumbing down. People clearly couldn't find the HD channels up in the 9000-range. Remember, thousands and thousands of customers, Dish's included, hook their 311 receivers up to their new HDTVs and "they're watching HD now".
Man, you are so right, I don't know how many people are doing that, but it's a bunch.
Best buy installed a new TV and attached it to my neighbors 622, but never bothered to change the resolution to 1080 from 480... Also didn't attach the external OTA antenna so user could get OTA HD. I went down there and he had a game on CBS, said look at my HD, I said nope, Not HD. He was getting it via locals over Dish and they are not in HD around here. I hooked up the OTA antenna, set the resolution and installed a toslink cable to his audio unit and he was like wow !!
Another person had a 211 installed, they hooked it to his HDTV with a composite RCA.
I bet there are 1000's of Dish units pumping out 480P to their attached TV's
- 10-01-2007 03:01 PM #14
Exactly!
The name "WOWVision!" came from the Dish customers after a service call where I would "tweak" their existing system. I couldn't call it "Holy #@%*Vision", so I settled for WOWVision!

The second half of 2006, I did around 700 service calls and HD upgrades. Of all those WITH HD ALREADY installed, only 4 were actually watching HD! The vast majority of those were still set on 480p!
The kicker for me was a fellow with 3 wall mounted HD flat panels. Best Buy had installed and set them up, he had bought three HD receivers.
For whatever reasons, I was the 4th or 5th person to his home (2nd or 3rd satellite technician, I think...) and I was there for a "searching for satellite" call, NOT a picture quality call. All of his receivers were set at 480p. (AND Best Buy's $100 guarantee DOESN'T apply to Dish...) His words were something to the effect of "You mean I spent over $3000 dollars on installation, and I haven't even been watching HD?" My response was "Take a look for yourself."
I love to say "And now would you like to see high definition?" as I exit the menu to something like the HD Food Network! What a reaction! You can actually see a look of relief on the faces of many of them as they realize that they hadn't wasted their money after all.
Of all the service calls I did, only one was about picture quality - and they were just getting spoiled and thought the SD channels didn't look as good as the HD channels!
Do your customers a favor...when on a service call, supposedly unrelated to picture quality, check for HD receivers in the home and at least check the receiver settings!!! They will love you for it and you could make a few more tips, too!
- 10-11-2007 01:11 PM #15
I tried this to hide all of "league pass" channels. They were removed from the All Channels and All Sub. lists but still appear in the All HD guide, which is where I really wanted to hide them. This is on a 211. Haven't tried it on my 722 yet. Is there any work around for this?
- 10-13-2007 12:33 PM #16
Can they just do away with the SD channels. Will regular receivers pick up the SD version of the HD channel. If they could it would save a lotta space.
- 10-13-2007 05:20 PM #17
Lock the channels out and they'll disappear from ALL guides.

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