DISH Rebates - Redemption Nightmare

**eacalhoun** · 10-16-2007 07:35 PM

FINALLY...at long last my rebate is showing....

As the creator of this thread, I am happy to announce that I saw a line item on my online account I've been awaiting for quite some time:

10/15 10/14 $100 BACK CREDIT 1 OF 10 -10.00

So, persistence has paid off. But, it sure took long enough, didn't it? See the very first post in this thread for the details.

It would now seem that you cannot believe all of the status details that appear, then go away, then reappear again on the rebate inquiry website. I saw all of them during this long journey: $1.00 check mailed; invalid account number; invalid promotion date; etc

Best of luck and be persistent, guys and gals!! And emailing ceo@echostar.com eventually nets results!

Eric

**steve4810** · 10-23-2007 04:06 PM

11 weeks into this nightmare and I got the kiss off from on line chat buddy Alex G at the live chat on E*s web site (sorry dude, you missed the 60 deadline on your postmark. What a shame. You were SO close!).

As soon as I got my blood pressure down I called ( just like Alex G told me to when I asked for his supervisor). Then I got CSR Ann and she said, in essence, "tuff shit" so I asked for her supervisor.

While I was holding because her sup was on the phone with another customer(!) she said she'd give me a 10 X 10 credit "for the inconvenience" (I am owed a promised 2 X 100 bucks for upgrading two receivers).

OK, I was getting there but she absolutely refused to admit there ever was a rebate in the dishin-it-up program for SD receivers(one was HD and one was SD).

I guess my next move has to be the ol' "ceo@dish" letter.

Dish: Are you seeing this?

Forum buddies: Are you seeing this?

I say "No justice, no peace!" Lock and load and run to the sound of gunfire!

**steve4810** · 10-30-2007 07:51 PM

Or at least mine is. ceo email came through at the last second when EVERYBODY else had blown me off, or didn't even answer my emails.

Hang in there. You CAN win!!

Eventually.

**iceondsom** · 10-31-2007 06:00 PM

To their credit DISH is currently giving away 6 mos of free HD programming as opposed to another mail-in redemption offer.

**sdschramm** · 10-31-2007 07:57 PM

Has anyone else gotten their rebate yet? (other then the 2 or 3 people above)

Still no rebates for me!

**Tom Bombadil** · 10-31-2007 08:43 PM

I never got my 622 upgrade programming rebate. That makes the 2nd rebate that E* never fulfilled for me. Over my 10+ years I did get other rebates and discounts. I'd estimate my success rate at about 80%.

**Nick1Toast** · 10-31-2007 09:34 PM

Originally Posted by sdschramm

Has anyone else gotten their rebate yet? (other then the 2 or 3 people above)

Still no rebates for me!

Not yet. Same stuff showing on the rebate site, "processing". However, I had an automated phone call saying that I was getting a 100.00 rebate and I didn't have to reply to the call. Last check on my account didn't show a credit yet, but I think it will come eventually since I got this call. Nick.

**dishcomm** · 11-01-2007 12:19 AM

Originally Posted by eacalhoun

It has been sometime -- maybe next to never -- that I've experienced the kind of frustration I have had with trying to redeem the DISH rebate. I became a DISH customer on July 7. As soon as my first new billing statement generated just a few days later, I printed a hard copy; completed the redemption form as instructed and mailed. To make a long story short, I gave sufficent time for the rebate to begin processing -- I queried the rebate website and telephoned, too and it indicated "no activity". I mailed 2 more redemption forms, with the latter sent certified mail so that I would know a human hand had received it. And, indeed I received the post card by return mail with a signature indicating the redemption form arrived at its destination. Again, I gave sufficient time for my form to begin jumping through its hoops. I checked for rebate activity, and still none. I finally emailed ceo@echostar.com on August 30. Within a day, I had a reply with an apology and a note that the credits would be automaticallly added and that I should see them on my next billing statement. My next statement generated September 22 and there were no credits showing. I have replied to the email I received from ceo@echostar.com so I will update you on how this transpires. Any other suggestions or has anyone else dealt with this rebate hassle? I love my DISH programming, DVR, etc but this rebate hassle and their customer service is far from lovable.

Eric

rebates suck. They are a ripoff. In fact if a store runs adds with salke prices that include rebates, I won't shop there.

**old corps** · 11-01-2007 12:24 PM

Originally Posted by Nick1Toast

Not yet. Same stuff showing on the rebate site, "processing". However, I had an automated phone call saying that I was getting a 100.00 rebate and I didn't have to reply to the call. Last check on my account didn't show a credit yet, but I think it will come eventually since I got this call. Nick.

I received an automated phone call but mine said that uhh, golly darn, an error had been found and it would be on my next statement. Yeah, right.

GGRRRRR!!!!

Ed

**nh_dish** · 11-01-2007 03:23 PM

Well, I was watching the Dish $100 rebate for adding high-speed internet.

So, I figure I should be prepared to face this same aggravation??

Maybe I should just go directly to Wild Blue instead.