Charlie speaks..... Finally!!!

**skottey** · 11-13-2007 09:53 PM

Originally Posted by wmi

That's the whole point. Yet, I run across HD customers who act like Charlie Ergen should personally consult them and make plans around what they want and screw all the other customers.

"High-maintenance" doesn't even begin to describe them.

Oh go puke! I pay a lot for cable and satellite and expect a certain amount of channels and new adds. Call me high maintenance if you wish. I have a right to desire Dish move in a certain direction and get mad if they follow a different path than I'd like. For that reason, I have the right to leave if it boils down to it and am glad I am not committed for any length of time.

**richiephx** · 11-13-2007 09:59 PM

Originally Posted by rad

I thought D* did have an option to purchase a HR20 for around $750, just that it's not something they really push.

If that be true, no one would purchase it for $750 because it's priced that high to force people into a lease commitment if they wanted D* service.

**richiephx** · 11-13-2007 10:00 PM

Originally Posted by skottey

Oh go puke! I pay a lot for cable and satellite and expect a certain amount of channels and new adds. Call me high maintenance if you wish. I have a right to desire Dish move in a certain direction and get mad if they follow a different path than I'd like. For that reason, I have the right to leave if it boils down to it and am glad I am not committed for any length of time.

Then leave already so you will be happy.

**tigerfan33** · 11-13-2007 10:00 PM

I have been with Dish for almost a year. We got our hd locals this past summer. If I didn't have hd locals, I would have left even with a contract. While I do want more national hd which I think there will be more around the first of the year if not sooner. I completely understand frustration on subs without hd locals. When the next three sats go up I do not think they will be only for local hd. I also think that Dish is starting to move things around so more hd can be launched.

**Stargazer** · 11-13-2007 10:46 PM

I am glad that I got my SD locals let alone wanting HD locals.

The "I like 9" promotion was a promotion about 6 years ago where you got something comparable to AT200 today for $9 per month. Back then the package was around $32.

**Zero327** · 11-13-2007 10:57 PM

What is this "we" crap? Why is it when there's a problem it's "we" and when praise is given it's "I decided..."

**tigerfan33** · 11-13-2007 11:03 PM

Originally Posted by Zero327

What is this "we" crap? Why is it when there's a problem it's "we" and when praise is given it's "I decided..."

We don't understand what you are talking about. I think I understand where you are coming from.

**Zero327** · 11-13-2007 11:12 PM

The reason there's been nothing done all quarter is Chuck is polishing his shiny fifty cent piece for AT&T at the expense of his people. Of course he's been doing that a lot over the last two years. Consumers see the customer service decline and are upset, JD Powers won't touch DISH this year with a ten foot pole, and after a two hour televised "meeting" (translation: ranting session) everyone will feel like crap and it'll be back to business as usual.

There was a time high performance and innovation was valued and rewarded. Treat your people well, your people will treat the customer well and in return your business prospers (or so goes the Starbucks philosophy.) Charlie has forgotten that (or plain stopped caring,) and he's building his company on people's backs at this point.

Van should be around here something poking his head in any time now. Ask him to compare what a DNS tech makes, with what the minimum wage for that position is outside of DISH. The reason that's important, is it's not confined to just DNS techs...

As Scott and others are fond of saying, this is just the tip of the iceberg (not to be compared with the actual Iceberg.) The fix is simple, but it will require some time, commitment, money and the approval of Charlie to make it happen. The retailers here should be able to attest to Charlie's willingness to open his wallet. I mean dropping from 26.7B to 26.0B is just a harsh lifestyle change...especially when he'll gain 2B over the next year.

Customers and retailers above all else need to understand that Charlie's idea of "customer service" with his employees, is raising his voice or threatening job loss, if they don't give the customer a "Yellow Brick Road" experience everytime. Splain much?

**KAB** · 11-14-2007 06:45 AM

Please tell me we're done now!

**kennya** · 11-14-2007 08:55 AM

Originally Posted by tigerfan33

I have been with Dish for almost a year. We got our hd locals this past summer. If I didn't have hd locals, I would have left even with a contract. While I do want more national hd which I think there will be more around the first of the year if not sooner. I completely understand frustration on subs without hd locals. When the next three sats go up I do not think they will be only for local hd. I also think that Dish is starting to move things around so more hd can be launched.

I agree with you 100%....