Charlie speaks..... Finally!!!

**iceondsom** · 11-13-2007 01:01 PM

Originally Posted by WiCkeDuDe

There are problems that have been causing E* customers to leave for alot longer than 6 months.

Until last quarter E*'s churn was below the industry average.

**skottey** · 11-13-2007 01:02 PM

Originally Posted by wayne231

Don't let the door hit your backside on the way. Locals is where Direct is gaining on Dish. Glad you can afford multiple providers, multiple boxes and multiple remotes. Must be nice.

I'd pay up to what I pay now for two providers if somebody would come along and offer better options. I'd rather have one provider. I shouldn't have to subscribe to two services to get what I want. I'm in favor of an ala cart method where providers let you pick and choose what you want. I don't like paying for everything I don't watch on either provider.

**Senato** · 11-13-2007 01:03 PM

Originally Posted by iceondsom

Until last quarter E*'s churn was below the industry average.

And until last year GM was the largest producer of automobiles. But they most likely never will be again.

**iceondsom** · 11-13-2007 01:04 PM

Originally Posted by WiCkeDuDe

#2 - Offer better deals to existing customers for HD upgrades ,etc. The current DIU deals have come a ways with this but you cant tell me a HD customer paying over $100 a month is not making alot of money for E*. Let them upgrade if they want without raking them. This customer is likely to stay rather than the new customer you just handed free equipment to.

It takes on average 15 months to recoup the cost of subsidizing the equipment and install. Therefore a ranking system is necessary. Until that 15th month (on average) a customer is NOT generating a profit for E*. It is important to take care of existing customers but there are costs involved!

**iceondsom** · 11-13-2007 01:05 PM

Originally Posted by Senato

And until last year GM was the largest producer of automobiles. But they most likely never will be again.

How profound.

**WiCkeDuDe** · 11-13-2007 01:12 PM

Originally Posted by iceondsom

It takes on average 15 months to recoup the cost of subsidizing the equipment and install. Therefore a ranking system is necessary. Until that 15th month (on average) a customer is NOT generating a profit for E*. It is important to take care of existing customers but there are costs involved!

Sorry have heard this all before and I just dont buy it. When you pay over $100-$120 for all the HD programming it doesnt take to long to make a profit. In addition many 722 upgrades are just plug in and they can make 722's for a small portion of what they sell them for. This is another story E* makes up.

Here is proof-
Activate as a new customer using club dish or as a new customer and dont sign up for the 18 month contract. This would cause you to have to pay $49.99 for activation, which is waived with club dish. So now you would be a customer with no contract, paid nothing, and can cancel anytime with no penalty. Would Dish really eat the huge cost of this that you claim takes into the 15 month to get back???? Anyone can do this, not just a select few. Did this with a family member, signed up and got a 625 and 322, 4 room, dish 1000. Decided to rent a different house and canceled after 4 months. Total cost? Only the monthly programming charges each month.

**iceondsom** · 11-13-2007 01:16 PM

Originally Posted by WiCkeDuDe

Sorry have heard this all before and I just dont buy it. When you pay over $100-$120 for all the HD programming it doesnt take to long to make a profit. In addition many 722 upgrades are just plug in and they can make 722's for a small portion of what they sell them for. This is another story E* makes up.

Okay, what in your estimation is the break-even point for an average E* customer on DDA with a premium paying approximately $60/month?

**boston area dtv** · 11-13-2007 01:23 PM

I dont see that there was anything profound in what Egren said.

I dont say that in slight..I say that this industry is full of ebbs and flows.

E* was out in front and D* played catch up. D* caught up and now its E*'s turn.

Scott has said this before on these boards and I agree. E*'s big issue is advertising. D* crushed them. Much in the way that people see Bluray as THE HD DVD provider and HD DVD has done a miserable job, E* has done nothing with their advertising of their product.

All you have to do is look at this board. We spend most of the time debating D*s claims.

E* will catch up and then it will be D*'s turn again and we all will win.

**iceondsom** · 11-13-2007 01:33 PM

Originally Posted by boston area dtv

Scott has said this before on these boards and I agree. E*'s big issue is advertising. D* crushed them. Much in the way that people see Bluray as THE HD DVD provider and HD DVD has done a miserable job, E* has done nothing with their advertising of their product.

I agree 100%. E* has the best equipment and best service out there but they don't tell anyone about it. They did take a big step in branding with their NASCAR partnership (and it has paid huge dividends) but they still have a lot of room for improvement in that department.

**tomyo10** · 11-13-2007 01:39 PM

[QUOTE=skottey;1109937]They are going to focus on HD locals??? How crappy. They send up three birds and they are focusing on HD locals? Screw it... QUOTE]

Well, for you who have their locals in HD via E* or OTA, I'm sure it's not a big deal. For those of us who don't, it is a big deal.