Charlie speaks..... Finally!!!

**iceondsom** · 11-13-2007 05:40 PM

[QUOTE=RandallA;1110225]Plus they've been doing the 18 months commitment for awhile now so this has nothing to do with the current state of the company. [\QUOTE]

The point is that to get the goodies (HBO & Cinemax free for 90 days, DishHD free for 6 mos.) you must sign up for the 18-month agreement. That is new and will continue.

**Stargazer** · 11-13-2007 06:24 PM

Remember that "I Like 9" promotion that Dish Network had for the middle package about 5-6 years ago? I experienced the most chargebacks from Dish Network from this. This was the first time I was told by my distributor I owed THEM money, over $1,000. I refused to pay them telling them they would have to wait until I added more customers to make it break even. I never had so many nonpays in my life.

I think Dish Network is not as good of a value as it used to be due to all the b.s. fees. It really adds up.

**skottey** · 11-13-2007 07:08 PM

Originally Posted by mattopia

Then they'd be called DirecTV! It appears that D* no longer gives you any options to not have a contract. I don't do contracts, and E* is the only sat provider that would allow me to sign up with no commitment.

I'm not on a contract either, but they won't let me lease a second 622 without $149 + 18 months. I am not going to do that and lock myself in, especially after all this talk about a big push of HD locals instead of HD nationals like I want. I may go Verizon FIOS when it comes to my neighborhood, and I am not going to be locked into Dish. Cable doesn't have me on a contract, and I am not getting on one with Dish. If they want to keep me around they need to keep me happy, not rope me in. But it looks like they are really pushing commitments now.

**ScoBuck** · 11-13-2007 07:27 PM

Originally Posted by iceondsom

The call center trouble falls under the umbrella of operational challenges. Promotion jumpers were mentioned too.

You said the 2 major factors were:
1)'The first has to deal with their call centers."
2)"The second major contributor was the $100 Back Bonus promotion that ended August 15th."

I am wondering how you know this as you state it as fact.

DISH stated the following:
We believe our subscriber churn rate has been and is likely to continue to be negatively impacted by a number of factors, including, but not limited to, (1)increased competition, (2)an increase in non-pay disconnects primarily resulting from the adverse economic conditions described above, (3)decreased customer satisfaction with our products and services resulting from operational inefficiencies, (4)continuing effects of customer commitment expirations, and (5)increases in the theft of our signal or our competitors’ signals.

Your number 2 is not mentioned, and your number 1 is PERHAPS a part of their number 3.

My point, it is not 2 simple things as you suggest, there are quite a few factors involved.

**iceondsom** · 11-13-2007 08:16 PM

Originally Posted by ScoBuck

You said the 2 major factors were:
1)'The first has to deal with their call centers."
2)"The second major contributor was the $100 Back Bonus promotion that ended August 15th."

I am wondering how you know this as you state it as fact.

DISH stated the following:
We believe our subscriber churn rate has been and is likely to continue to be negatively impacted by a number of factors, including, but not limited to, (1)increased competition, (2)an increase in non-pay disconnects primarily resulting from the adverse economic conditions described above, (3)decreased customer satisfaction with our products and services resulting from operational inefficiencies, (4)continuing effects of customer commitment expirations, and (5)increases in the theft of our signal or our competitors’ signals.

Your number 2 is not mentioned, and your number 1 is PERHAPS a part of their number 3.

My point, it is not 2 simple things as you suggest, there are quite a few factors involved.

Of course there were more than 2 factors. The 2 I mentioned were major factors but I didn't mean to imply that such a complicated problem could be boiled down to only those two factors. Didn't think I needed to C&P the 10-Q and go over each and every one of them.

**Darrell** · 11-13-2007 08:21 PM

Being a Dish network dealer since 1996 I'm not surprised with the subscriber numbers and the churn rate.

Ive seen this coming for a while, ever since Dish partnered with the Telecoms(ATT&T, Winstream, etc...) their quality of installs and customer service has gotten steadily worse

The Telecoms sign up new subscribers, then an installer from who knows where comes to install the dish. Most dont know how to even hook up a receiver to the tv with anything but RF or S-Video. One of our customers called Dish and upgraded to Dish HD , the installer they sent hooked up the receiver with an S-Video cable! He did tell the fellow that he may need a different cable and "They sell them at walmart"

Dish has abandoned the Small Dish Dealers who got them where they are, now all they care about is the Telecoms

They are reaping what they sowed!

**rcdallas** · 11-13-2007 08:24 PM

What was the I like 9 promotion? That pick 9 different channels or somethin?

**rcdallas** · 11-13-2007 08:29 PM

Originally Posted by Darrell

Being a Dish network dealer since 1996 I'm not surprised with the subscriber numbers and the churn rate.

Ive seen this coming for a while, ever since Dish partnered with the Telecoms(ATT&T, Winstream, etc...) their quality of installs and customer service has gotten steadily worse

The Telecoms sign up new subscribers, then an installer from who knows where comes to install the dish. Most dont know how to even hook up a receiver to the tv with anything but RF or S-Video. One of our customers called Dish and upgraded to Dish HD , the installer they sent hooked up the receiver with an S-Video cable! He did tell the fellow that he may need a different cable and "They sell them at walmart"

Dish has abandoned the Small Dish Dealers who got them where they are, now all they care about is the Telecoms

They are reaping what they sowed!

There's a definition that matches that...

Complacent

com·pla·cent Pronunciation[kuhm-pley-suhnt]

–adjective 1. pleased, esp. with oneself or one's merits, advantages, situation, etc., often without awareness of some potential danger or defect; self-satisfied: The voters are too complacent to change the government.

**pdxsam** · 11-13-2007 08:41 PM

Originally Posted by skottey

I may go Verizon FIOS when it comes to my neighborhood, and I am not going to be locked into Dish. Cable doesn't have me on a contract, and I am not getting on one with Dish. If they want to keep me around they need to keep me happy, not rope me in. But it looks like they are really pushing commitments now.

I believe FIos is requiring a 12 month commitment to secure a certain price point. I don't know what the difference is for the non commitment

**ScoBuck** · 11-13-2007 08:49 PM

Originally Posted by iceondsom

Of course there were more than 2 factors. The 2 I mentioned were major factors but I didn't mean to imply that such a complicated problem could be boiled down to only those two factors. Didn't think I needed to C&P the 10-Q and go over each and every one of them.

You said it was a result of 2 major factors, not many factors - I am only trying to broaden the issues to the many that there are.

No biggie, but that IS what you originally said.