Sci-Fi HD...when can we watch?

**Chena** · 05-01-2008 01:14 AM

Originally Posted by AKGolf

I called Dish to see if there was any news on allowing Alaska customers to receive these two channels. I was told that we can't get them because they are not on 110, but 129.

Feedback (ceo@ responder) told me they were on 110. Someone there knows. Here is where I currently am. Calls only lead to take a message, they will get back to you, then they never do. Condensed version of the email saga:

-------------------------------------------------
My first email to ceo: are they going to be added to Alaska package?

feedback: not available in your area at this time

my next email: can you clarify? have channels in red in guide, mpeg4 receiver, green signal, hd package, channels subscribed in sd

feedback: channels are on 110, records say you have 110, can you verify?

me: yes 110, simulcast blah blah blah, how about these?

feedback: dont email us, call tech support, we dont understand your problem

me: problem is they have not been added to package

feedback: <crickets>

**harshness** · 05-01-2008 02:05 AM

Originally Posted by AKGolf

I called Dish to see if there was any news on allowing Alaska customers to receive these two channels. I was told that we can't get them because they are not on 110, but 129. I mentioned that a local dealer had them up in his show room and they looked just fine.

If I'm not mistaken, both DIRECTV and DISH Network recommend that you call a special number for Alaskan service. The CONUS CSRs are not prepared for questions from AK customers.

I would suggest that you ask your local dealer any questions you might have.

**AKGolf** · 05-01-2008 02:55 AM

Originally Posted by harshness

If I'm not mistaken, both DIRECTV and DISH Network recommend that you call a special number for Alaskan service. The CONUS CSRs are not prepared for questions from AK customers.

I would suggest that you ask your local dealer any questions you might have.

The local dealer I deal with is in contact with Dish and trying to see why we can't receive these. He is able to view the channels in his showroom and would like to advertise these as being available for customers. I'm sure he could get a few more customers if Dish adds these to the "Alaska" package.

I actually called Direct TV and could probably sign up for full coverage, but hoping Dish gets their act together.

**AKGolf** · 05-10-2008 09:30 PM

Still calling Dish about getting these in Alaska, today sounded a little more promising. The CSR I talked with said that a request from the engineering dept has been submitted to put these in the Alaska HD package.

Scott, any way for you to check if this is accurate?