VOOM Goes BOOM - update Dish Drops all 15 VOOM Channels

[davelip75]

charlie.ergen@echostar.com

I figured anything with ceoofdishnetwork@echostar.com CAN"T be right.



Sent off a nice email to charlie.ergen@echostar.com and it hasn't bounced back!!
Send away and let him know how you feel about the loss of quality, COMMERCIAL FREE Programming!

For people such as myself who signed up for DishHD weeks before VOOM was droopped, we have every right to feel this was a "bait and switch."

[lern4483]

charlie.ergen@echostar.com

I figured anything with ceoofdishnetwork@echostar.com CAN"T be right.

Sent off a nice email to charlie.ergen@echostar.com and it hasn't bounced back!!
Send away and let him know how you feel about the loss of quality, COMMERCIAL FREE Programming!

For people such as myself who signed up for DishHD weeks before VOOM was droopped, we have every right to feel this was a "bait and switch."

Way to go!!! Keep TALKING!!!! Im with you..

[fz5j2r]

charlie.ergen@echostar.com

I figured anything with ceoofdishnetwork@echostar.com CAN"T be right.

Sent off a nice email to charlie.ergen@echostar.com and it hasn't bounced back!!
Send away and let him know how you feel about the loss of quality, COMMERCIAL FREE Programming!

For people such as myself who signed up for DishHD weeks before VOOM was droopped, we have every right to feel this was a "bait and switch."

I sent an email to Charlie Ergen also and this is the response I got;

"Thank you for your message. I do appreciate hearing from customers. Let me try to address your concerns:


1. Voom did not make the investment in their channels per our contract and thus left us little choice going forward.
2. The 22 channels we added will be adding a lot of HD content over the coming months and more and more of it will become true HD. We do understand they don’t always broadcast in true HD for the entire day yet.
3. We will be adding more HD channels throughout the rest of the year.
4. No other major company carries Voom (except their other owner, cablevision)
5. normally OTA HD is a better picture and if you can get OTA (this is true for all video providers) we do not force customers (as others do) to purchase our local to local HD as we sell it a la carte.

6. your HD channels should not macro block. We do have some signal issues in along the coast in the northwest which we will solve with the launch of a new satellite late this year. It is possible your dish alignment is not quite perfect or you might need a slightly larger antenna.



I take your comments seriously and we will get much better.



Charlie




This is the original message we sent to Charlie which he replied to above:

Mr. Ergen,


My wife and I are deeply disappointed at the loss of VOOM high definition programming. VOOM was high definition, albeit hd-lite.



The 22 channels you added recently in place of VOOM and calling them high definition is a joke. Nearly all are stretchovision or up converted standard definition.



I believe it to be a disgrace how Echostar claims to be the leader in high definition programming.



Most of what you offer in “high definition” is not 1920x1080. It is much less. It is also bit rate starved. This picture degradation began in November 2005 when you degraded the HD signal we were receiving. It gets so bad sometimes that HD signals actually have macro blocking. Quite often we get as good a picture from our over the air antenna on SD digital stations. OTA HD programming is light years better than what you call HD.

We feel you have cheated us. This is the thanks we get for the $1800 annually we pay Dish Network.


We believe you owe us a refund for the loss of this programming and the addition of stretchovision and up converted standard definition which you call high definition.

[charlesrshell]

Wow, that is awesome Charlie emailed you back.

[Kevinw]

I'm impressed

[Grandude]

Enjoy your auto-replys.

Can we make a sticky about how to spell "lose"? Because 90% of this board can't do it.

I second the motion.

[KAB]

I think we owe Scott a lot of the credit because he had a "come to Jesus meeting" with Charlie at Team Summit. He said Charlie was very receptive. Guess here's the proof!

[Bruuce]

I second the motion.

losers spell it 'looser'

[psychicmind]

Sorry - I see a Charlie script in that email...

The complaints about Voom continue. Whomever said there was little complaining at Dish lied or is believing their lies.

Even the rep I spoke to today said, 1) "seems like all the calls we get are complaint calls about Voom" 2) "I have a scripted response" which she started to read and I stopped her; she was even embarrassed of the script, practically admitting it was a lie.

The email response just seems like another canned response; right off the script.

[Bradp56]

Well its a more thought out email response at least. Either way I dont think you will get an answer other than what the scourt says.