722 Audio Dropouts - Getting More Specific

[Lbeck]

The reason for this long post is to see if anyone else in the 722 world is experiencing this problem that I cannot solve. It may be limited to the local Raleigh/Durham local station WTVD.

I've been a dish subscriber for more than 9 years and through several receivers. I changed residences recently and upgraded to the 1000+ dish and the 722 receiver. Shortly afterword I began noticing very short audio dropouts - a syllable or less - while watching the local news, which is 90% of what I have been doing for the month or so that I have had the new system.

I have had good success in focusing on the cause of problems by "isolating the variables" and have isolated the problem to the receiver. I called DN and convinced them. A couple of days ago they came out and replaced my month-old 722 with a brand new one. To my surprise (and chagrin) the problem remains. If anything, it's a little worse with the new receiver.

I'm now beginning to think that it may be only with the local network - WTVD - and maybe only with HD news broadcasts. I know that this sounds crazy, and maybe the problem is broader than that, but that is so far exclusively where I see the problem (but remember that's 90% of my viewing at present). The problem occurs many times during both the local news broadcast and the national ABC Nightly News. I have watched other programming, both on WTVD and other networks, and have not seen the dropout problem.

The sound dropouts that I am experiencing:

1. lasts for less than a second, only a syllable or so of a word
2. Has been noticed (so far) only on recorded material (because I use the time-delay feature to eliminate commercials)
3. Is repeatable at the same location of a recording
4. I can replay the segment where the dropouts occur over and over and dropouts remain
5. The strangest characteristic of the problem is that it occurs at the same general location but not always on the same word. Recording the segment and replaying it over and over will convincingly demonstrate the dropout problem, but it will not always appear on the same word(s).

Because of this last characteristic (#5.), I assumed that it probably was a function of bad places on the hard drive or something to that effect. Now that a new receiver didn’t fix the problem I’m trying to narrow it down further. The other major correlation is that I have not experienced the dropouts on other networks and so far not on other programming other than the morning/evening news shows. I’m talking 40-50 hours of viewing since getting the 722 of which maybe 5 hours has been on other-than-local/national news.

Has anyone else experienced this problem? Any suggestions on how to narrow the problem further? It’s not the TV or cabling because it’s repeatable on both TV1 and TV2.

[Miggity]

Yeah we've been talking about this for a while.

http://www.satelliteguys.us/dish-net...-second-4.html

http://www.satelliteguys.us/dish-net...ml#post1561748

It has been enough of a problem for me that I'm leaving Dish Network.

[Lbeck]

Yeah we've been talking about this for a while.

http://www.satelliteguys.us/dish-net...-second-4.html

http://www.satelliteguys.us/dish-net...ml#post1561748

It has been enough of a problem for me that I'm leaving Dish Network.

Thanks,

I read those threads and it sounds like the same problem. I'll jump onto those threads to continue.

I'm surprised that Dish replaced my month-old receiver. The info about it being a software problem must not have filtered down to their tech support team.

[bhawley]

Are you viewing Ch. 11 off air or thru Dish?

[Lbeck]

OTA - and only in HD. I disconnected my rabbit ears when I got the HD locals via Dish.

[RTCDude]

What city are you located at? We could add it to the list.

[Lbeck]

What city are you located at? We could add it to the list.

Thanks. I've updated my profile to show location. Hillsborough is in the Raleigh/Durham market area.

What list are you referring to?

[bhawley]

My 622 will start something similar, stuttering and audio dropout. If I do a front
panel reboot everything works ok for a while. This seems to last a few days, then
I repeat the reboot. This is on recorded shows but not limited to Ch. 11. I will compare WTVD to
to WRAL.

[Lbeck]

My 622 will start something similar, stuttering and audio dropout. If I do a front
panel reboot everything works ok for a while. This seems to last a few days, then
I repeat the reboot. This is on recorded shows but not limited to Ch. 11. I will compare WTVD to
to WRAL.

May or may not be the same problem. I never noticed it on my 622 but was only getting SD until I upgraded my dish and receiver. Also I haven't noticed what I would call "stuttering". Only micro-second dropouts. I've done several reboots and haven't noticed any change.

[bhawley]

I recorded WTVD news in HD last night, while watching I noticed no dropout or
anything unusual. I have added a fan on the left side to draw air across the 622
and this has lowered the temp. Check your hard drive temp.