Audio Drop out on Ugly Betty

**Miggity** · 10-28-2008 07:05 PM

On a related note, since I have canceled Dish my 622 has supposedly been flagged to get sent over to the software engineers for "dissection."

**nyvram** · 10-28-2008 08:12 PM

Originally Posted by kstile

A message from Dish in response to an e-mail on this subject (specifically for KCPQ - FOX HD local in Seattle):

Thank you for your information and patience! As you know from the forums we are aware of the issue. We are assuming you are watching this on a 622 or 722 receiver. Our Software Team for the 622/722 receivers is still looking into it. To investigate this issue, our Software Engineering team is currently dissecting some of the boxes that we have retrieved from customers. The fix will most likely come in the form of a software download. They have been looking into the issue diligently and trying to get it resolved. Progress is being made. We know they are still pursuing this problem actively. As with any receiver software upgrade this includes development and testing prior to any release to customers. We are confident that a fix is on the way but as yet have no definite date.

Sweet! Thanks for the update.

**Fuzzman** · 11-02-2008 09:33 PM

It is only on ABC (local channels), [and] only on recordings. What is the deal? Almost every 2 minutes -- or more!

**big-j1** · 11-27-2008 12:59 AM

It is (soon to be was) happening to me on more then just my local HD channels. A contract works both ways. If they can not hold up the contract terms it is null and void. I had a tech out to my house, which Dish charged me $29.00, and he had never heard of it and told me it was my non-dbs approved connectors? They sent out a new receiver (622) of course the same issue is happening. Every time I call the CSR has no idea what I am talking about, nor does the stupervisor. I told them to send me out two new 722's to replace my 622's to see if they will work or cancel the service. They asked where can they ship the return boxes to and when I would like the service disconnected? I am done, good bye, so long. Six months of not being able to use the DVR, unacceptable. At least acknowledge the problem! Real On Demand Here I come. I can not wait to get back to cable. At least I am trying to convince myself of that.

WAKE UP PEOPLE!!! JUMP UP AND DOWN ABOUT THIS PROBLEM!!!