SatelliteGuys November 19th Live Dish Retailer Chat Recap

**Tyralak** · 11-19-2008 11:17 PM

Originally Posted by Scott Greczkowski

Whoops maybe thats not all from Leslie... The DPP44 switch that has the UL Listen Symbol on it can no be used as a grounding block.

And now that does it for Leslie.

We've been getting those in the last couple of weeks. What a time saver.

**Jim S.** · 11-19-2008 11:42 PM

Originally Posted by Stargazer

I thought if someone ordered locals and had the HD package that they would get the locals in SD and HD. If someone does not have the HD package but want HD locals then how does Dish Network do the billing for that? Does the customer still receive the locals in SD if they still have SD equipment on the account?

If I understand correctly, the problem people are complaining about stems from already having an HD installation aimed at the 129-degree satellite and then Dish putting their HD locals on the 61.5-degree satellite. When they call Dish to get a new dish installed, Dish turns off their SD locals because they can't write a work order to install a dish for locals when they already have locals. Yes, it sounds beyond absurd, which is why I say that Dish's database system is crap.

**Stargazer** · 11-20-2008 12:41 AM

That is so screwed up. They definitely need to update their systems.

**goldengoose** · 11-20-2008 01:58 AM

on the snowbird policy- will they install the dish at the vacation property- so they can move receivers back and forth.

my in laws are about to drop dish because they don't have equipment at their vacation home. This snowbird policy may change their mind if they can move it back and forth.

**Derwin0** · 11-20-2008 07:13 AM

Originally Posted by Scott Greczkowski

Interesting question...

Existing customer from Harrisburg wants to upgrade to HD. He has a Dish 500 now. His HD locals are only on 77 degrees.

He is told that he needs 3 dishes, a Dish 500, a Dish 300 pointed at 61.5 for national HD and another Dish 300 pointed at 77 for his HD locals..

Man how screwed up is that? Don't these guys think about things before they do things?

That's stupid.
Just use a Dish 500 pointed to 110/119, and a Dish 1000.4 pointed to 61.5/72/77 with 72 left disconnected.

That's why I'll be doing my own upgrade to get 77 (if Dish would only send me the damn cards.

I called to ask for the new cards, and was told I wasn't on the rollout list yet, and they couldn't speed mine up, even if I was now in an Eastern Arc market. He actually said they would show up soon enough anyway

)

**Scott Greczkowski** · 11-20-2008 07:15 AM

Originally Posted by nothing0

sorry if i missed the answer to this question.. after paying the 39.99, does dish still charge the monthly dvr fee?

No monthly DVR fee on the 211's.

**Hemi 6.1** · 11-20-2008 08:17 AM

Originally Posted by Scott Greczkowski

No while an Eastern Arc dish will work, Dish Network will not upgrade any exisiting customer to an all mpeg4 serveice as the customer might have other non mpeg4 equipment in their house which Dish would have to replace if they moved him to an Eastern Arc Dish.

Would 2 dishes work?
Dish 500 pointed at 61.5 ,
and one dish 500 pointed at 72.5 and 77?
What about that?
Could something like that work if a customer didn't want to buy a 1000.4 yet?
I was going to try just to see, But I wouldn't know what to set dual LNB dish at? I heve the 1000.4 But a friend wanted to see if he could do it with 2 dish 500. I didn't know what to tell him.

**Derwin0** · 11-20-2008 08:54 AM

Originally Posted by Hemi 6.1

Would 2 dishes work?
Dish 500 pointed at 61.5 ,
and one dish 500 pointed at 72.5 and 77?
What about that?
Could something like that work if a customer didn't want to buy a 1000.4 yet?
I was going to try just to see, But I wouldn't know what to set dual LNB dish at? I heve the 1000.4 But a friend wanted to see if he could do it with 2 dish 500. I didn't know what to tell him.

A 500 will not work for 72.5 & 77, the spacing from the lnb's is closer together. Pretty much have to use a 1000.4 to get both 72.5 & 77 on a single dish.

**Scott Greczkowski** · 11-20-2008 08:56 AM

Originally Posted by goldengoose

on the snowbird policy- will they install the dish at the vacation property- so they can move receivers back and forth.

Yes call up and request a DishMover, when on the call let the CSR know your a Snowbird and they will setup your account accordingly and install the second dish at your second residence.

**shrefler** · 11-20-2008 09:09 AM

Originally Posted by Derwin0

That's stupid.
Just use a Dish 500 pointed to 110/119, and a Dish 1000.4 pointed to 61.5/72/77 with 72 left disconnected.

That's why I'll be doing my own upgrade to get 77 (if Dish would only send me the damn cards.

I called to ask for the new cards, and was told I wasn't on the rollout list yet, and they couldn't speed mine up, even if I was now in an Eastern Arc market. He actually said they would show up soon enough anyway

)

I've gotten the new cards and installed them. Is there any way I can access 61.5 and 77 at the same time? I've currently got two dishes to access 119/110 and 61.5