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- 12-12-2008 11:02 PM #1
SatelliteGuys Regular
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Is everyone a top or value customer?
ADVERTS 1
Everytime i call dish for any reason, the automatic machine, before connecting me to the csr, tells me that "hey I see that you are our most valued or top customer", I was wondering if that everyone gets this message or its really for their select few customers. I do spend around $190 in programming(mostly foriegn channels) monthly.
TIA
- 12-12-2008 11:02 PM # ADS
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- 12-12-2008 11:08 PM #2
Proud Staff Member
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Proud Staff MemberIts only on some customers from what I have put together, as I have had to call on a 3-way with some customers and I don't ever remember hearing it when I got a customer on the phone that owes money.
- 12-12-2008 11:27 PM #3
SatelliteGuys Freshman
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I get that message as well. So why won't they just give me a 722? LMAO
- 12-12-2008 11:33 PM #4
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Yea, I get that message also then I get connected to a CSR who claims Dish is the leader in HD...
2 Hopper, 5 Joeys, DPP44
77/110/119/129 Winegard HD9095P
Sony Bravia 52" - Denon AVR-1705 - DD 6.1 Toshiba HD-A2
Samsung 40" Denon AVR-361 DD 5.1 Samsung BD-P1590
- 12-12-2008 11:35 PM #5
SatelliteGuys Junkie
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I get that top customer message but he always forwards my call to India. I wish I could just talk to him as he seems more friendly.
- 12-12-2008 11:37 PM #6
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Always take the tech support route to talk about any issue. You will not be connected to India.
Originally Posted by Yes616 
I get that top customer message but he always forwards my call to India. I wish I could just talk to him as he seems more friendly.2 Hopper, 5 Joeys, DPP44
77/110/119/129 Winegard HD9095P
Sony Bravia 52" - Denon AVR-1705 - DD 6.1 Toshiba HD-A2
Samsung 40" Denon AVR-361 DD 5.1 Samsung BD-P1590
- 12-12-2008 11:55 PM #7
SatelliteGuys Freshman
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I did the tech support route the other day to see if the HD upgd offer was same was same as csr route, it was with the exception of DVR advantage......csr mentioned it, tech did not.
- 12-14-2008 01:48 AM #8
SatelliteGuys Junkie
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Big spender here. So I do get the "most valued" customer greeting. However, we want to know if there are any of the just AT people who get that as well as the Everything Pack subs.
- 12-14-2008 02:41 AM #9
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"Thank you for calling. Our records indicate that you're on Charlie's shit list. Please hold for 45 - 50 minutes while we route you to India."
Last edited by Tyralak; 12-14-2008 at 09:51 PM.
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- 12-14-2008 10:37 AM #10
SatelliteGuys Newbie
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I am so disappointed, I thought it was jut me getting that message!
I don't feel special any more!
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