Smithsonian HD dropped and replaced with Crime & Investigation HD

**rich88** · 02-01-2009 12:12 PM

Originally Posted by Hemi 6.1

Sure they do . They gave me $60. Give me a CEO Phone number. and not just an Email address. If I can't talk directly to them ,well thats not good enough.

Well, sure, they gave you a credit, but still they don't have any control over any programming changes the empty suits up in corporate make.

Put that CEO phone number on your speed dial and go straight to it next time instead of starting at the bottom of the ladder. Heck, you never know, you may end up talking to someone who has the authority to give you an even bigger credit.

**broadcasttheworld** · 02-01-2009 12:12 PM

I am sure glad AT&T went with Direct TV. I am tired of waking up to a political game between Charlie and some network. As a customer of dish for many years I think the line was finally crossed. Its always something broken sat, greedy network, low ratings, etc.

I am calling direct on monday.

oh and Dish has still not fixed the bit error issues on my locals which I reported before the olympics! every so many minutes the channels audio sounds like it is taking errors and the picture freezes. So tell me again why Dish is #1 in customer service Charlie?

**broadcasttheworld** · 02-01-2009 12:15 PM

Originally Posted by broadcasttheworld

I am sure glad AT&T went with Direct TV. I am tired of waking up to a political game between Charlie and some network. As a customer of dish for many years I think the line was finally crossed. Its always something broken sat, greedy network, low ratings, etc.

I am calling direct on monday.

oh and Dish has still not fixed the bit error issues on my locals which I reported before the olympics! every so many minutes the channels audio sounds like it is taking errors and the picture freezes. So tell me again why Dish is #1 in customer service Charlie?

BTW its not just me calling about the locals issue. And I never watched the smithsonian channel but its just the principle. today its smithsonian tomorrow it could be USA or another of my most watched channels. No one knows because they keep everything such a damn secret!

**KAB** · 02-01-2009 12:15 PM

Here we go again. They're coming out of the woodwork.

**darrencp22** · 02-01-2009 12:38 PM

Originally Posted by KAB

Here we go again. They're coming out of the woodwork.

These are valid complaints and quite frankly why I left Dish. Channels here and gone all in the name of saving money. Last I checked, DIsh's price increase was more than Direct's.

**Hemi 6.1** · 02-01-2009 12:51 PM

Originally Posted by rich88

Put that CEO phone number on your speed dial and go straight to it next time instead of starting at the bottom of the ladder..

Whats the number?

**PHANTOMMADMAN** · 02-01-2009 12:57 PM

Well when they add New Hd in the future i guess they'll take away premiums while we seep at night so they can rape us without resistance.

**LER** · 02-01-2009 01:01 PM

Grr. This is(was?) one of my favorites. I hope it comes back....

**Hemi 6.1** · 02-01-2009 01:07 PM

I kind of like CI. So I guess its not all that bad for now.

**Dish VIP** · 02-01-2009 01:12 PM

Originally Posted by Hemi 6.1

Still listening to BS. I told him I'm dropping all 3 of my accounts because they dropped VOOM,GOL,and now. Its official. No smithsonian. And Everything pack is now $3 more per month. So my Bill went up $3 .

First, you bash PBS...

http://www.satelliteguys.us/directv-...BS#post1250721

http://www.satelliteguys.us/dish-net...BS#post1613815

...and now you're upset that they dropped Smithsonian HD? Do you really give a rat's patootie about Smithsonian...

Originally Posted by Hemi 6.1

Wasn't a CSR. Only breifly did I chat to the NO NOTHING CSR. So I asked for Supervisor,and got him . Its not my fault they work for a Cheap M F-er

...or are you just using this as an excuse to berate some innocent Dish Network employee?

Originally Posted by Hemi 6.1

I'm on the phone right now, and CSR doesn't know anything. Now I also complained about bill increase with NO notice from E* what so ever.

Their Customer Service Agreement says that they give notice:

Changes in Services Offered. We reserve the right to add, delete, rearrange and/or change any and all programming, programming packages and other Services that we offer, and our prices and fees related to such programming, programming packages and Services at any time, including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with DISH Network. If a change affects you, we will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement any programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of a deletion, rearrangement or change in the contents of any programming, programming packages, or other Services previously offered.
DISH Network - About Us - 1.888.825.2557

In the same breath they say that there is no refund for programming changes. I wonder if they gave you concessions because of lack of notice?