DN Retention Specialist offer...

[bub]

Just got off the phone with DN Retention Specialist and thought I would share in case it can help anybody else...

My history with DN has been ongoing for almost 12 years. I have the Top 200 with locals, SilverHD with PlatinumHD (huh?) and no premium movie channels and a vip722 leased receiver. My bill was $83/month before tax, before the price increase.

DirecTV is offering The Ultimate HD package, which includes 200 digital, HD, HD local networks, SpeedTV HD, HR21 HD DVR, free installation and all fees for $50/month for 12 months.

I think once DN figured out I was not kidding (and I wasn't, I was calling DirecTV right after I got off the phone with DN to set up service installation) about leaving, they matched DirecTV's offer. She gave me $40 credit a month for a year, and the free premium movie channels for 3 months. All without any commitment. I can still call DirecTV if I want to.

Just thought I would throw that out there as the DirecTV offer for $50/month for 12 months ends today. In case you don't know or haven't seen/received the offer, the number is 888-665-1340. Some of you out there might want to give DN a call...

Luck all,
George

Hey, does anybody know anything about the Ft. Smith Arkansas local networks in HD? I read the uplink report and it showed them uplinked last week but no activity since. Also, SpeedTV in HD? Anything new there. Thx...

[jwgreen68]

Wow! Think they'll give it to me for free if I threaten to leave? Maybe they will pay me $50/month, plus free sub, just to stay. I'm so invaluable, I deserve to get something for nothing. Maybe E* will pay my mortgage this month, since I am a highly appreciated customer that they don't want to lose.

If I had been the Retention Specialist, you would have been told "Goodbye!" "Don't let the door hit you in the A$$ on the way out".

If Directv is that much better, then sign up. Why are you still with Dish? When these deals from Dish run out, you gonna whine and complain till you get something free again? It's people like you that cause prices to go up. Someone has to pay when someone gets something free. I swear, this country is becoming the biggest freeloader, welfare state in the world!

[Skyhi]

Wow! Think they'll give it to me for free if I threaten to leave? Maybe they will pay me $50/month, plus free sub, just to stay. I'm so invaluable, I deserve to get something for nothing. Maybe E* will pay my mortgage this month, since I am a highly appreciated customer that they don't want to lose.

If I had been the Retention Specialist, you would have been told "Goodbye!" "Don't let the door hit you in the A$$ on the way out".

If Directv is that much better, then sign up. Why are you still with Dish? When these deals from Dish run out, you gonna whine and complain till you get something free again? It's people like you that cause prices to go up. Someone has to pay when someone gets something free. I swear, this country is becoming the biggest freeloader, welfare state in the world!

Was that neccessary?

OP: Thanks for the info. Some people might find it valuable.

[bub]

Wow! Think they'll give it to me for free if I threaten to leave? Maybe they will pay me $50/month, plus free sub, just to stay. I'm so invaluable, I deserve to get something for nothing. Maybe E* will pay my mortgage this month, since I am a highly appreciated customer that they don't want to lose.

If I had been the Retention Specialist, you would have been told "Goodbye!" "Don't let the door hit you in the A$$ on the way out".

If Directv is that much better, then sign up. Why are you still with Dish? When these deals from Dish run out, you gonna whine and complain till you get something free again? It's people like you that cause prices to go up. Someone has to pay when someone gets something free. I swear, this country is becoming the biggest freeloader, welfare state in the world!

Wow, chill out a bit. I didn't threaten to leave, I was leaving. After 12 years of being a loyal customer, I thought it only fair to let them know why I was leaving. I didn't ask, nor did I expect, them to match DirecTV's offer. But, after they did match the offer, I thought I would share that information here.

I still am considering leaving anyways, as I have no idea when DN will offer my local networks in HD or when Charlie will allow us lowly customers access to SpeedTV in HD.

Also, in case you weren't aware, Charlie lost over 100,000 customers and still made more money! Somebody is getting the short end of the stick and it sure ain't Charlie.

George

[wh5916]

Wow! Think they'll give it to me for free if I threaten to leave? Maybe they will pay me $50/month, plus free sub, just to stay. I'm so invaluable, I deserve to get something for nothing. Maybe E* will pay my mortgage this month, since I am a highly appreciated customer that they don't want to lose.

If I had been the Retention Specialist, you would have been told "Goodbye!" "Don't let the door hit you in the A$$ on the way out".

If Directv is that much better, then sign up. Why are you still with Dish? When these deals from Dish run out, you gonna whine and complain till you get something free again? It's people like you that cause prices to go up. Someone has to pay when someone gets something free. I swear, this country is becoming the biggest freeloader, welfare state in the world!

DirecTV offers similar deals to new subscribers all the time...I'd love to know how many of their recently acquired subscribers are actually paying full price for their packages...and how many of them are aware of what they will be paying once the introductory "freeloader" period is over?

Offering a deal to a customer who has been with your service for 12 years, if it means keeping that customer, certainly sounds reasonable to me.

[Scott Greczkowski]

When calling retention some folks might get a good deal to stay while others might be given the number to call DirecTV.

No retention offer is going to be the same.

It is all based on a number of factors. Did you know it cost Dish Network over $700 for each new customer they sign up and it takes years for them to recover that startup cost from a customer.

So don't expect to call retention and expect to get a great deal, while it may happen chances are it might not.

[KAB]

When calling retention some folks might get a good deal to stay while others might be given the number to call DirecTV.

No retention offer is going to be the same.

It is all based on a number of factors. Did you know it cost Dish Network over $700 for each new customer they sign up and it takes years for them to recover that startup cost from a customer.

So don't expect to call retention and expect to get a great deal, while it may happen chances are it might not.

Scott is correct. I can attest first hand.

[jwgreen68]

When calling retention some folks might get a good deal to stay while others might be given the number to call DirecTV.

No retention offer is going to be the same.

It is all based on a number of factors. Did you know it cost Dish Network over $700 for each new customer they sign up and it takes years for them to recover that startup cost from a customer.

So don't expect to call retention and expect to get a great deal, while it may happen chances are it might not.

[Laddyboy]

When my sister-in-law called E* last Fall to tell them she was signing up with D*, they didn't even try to keep her. They offered nothing. I signed them up with E* in 2000 with the equivalent of today's Classic 250. They had one DVR and hadn't upgraded to HD yet. They were on annual subscription for programming with locals billed monthly via autopay with no contract commitment. I was surprised given all the retention offers I see discussed here.

[stone phillips420]

Im gonna call and complain so i can get a deal and make jwgreen68 bill go up too!