DISH NETWORK TERMINATES RETAILERS

**Claude Greiner** · 03-06-2009 12:20 AM

Originally Posted by Stargazer

Let us know if that retailer is another one that gets canned.

Probably not, but it will deffinitly trigger a chargeback

**Fitzie** · 03-06-2009 12:30 AM

If the revenues of a few terminated installers/retailers equals Dish's profit, then they're having a really good year or Dish is having a really bad one.

**Carl B** · 03-06-2009 03:28 PM

Since this is just the latest round of retailer terminations, is there anywhere where one can get a complete list of all of the retailers terminated since this latest termination drive started?

**HDRoberts** · 03-06-2009 03:35 PM

Just how may retailers are there? Is Dish just dumping 1% of the bad apples, or are they making a serious dent in their retailer force?

**damjr** · 03-06-2009 05:17 PM

Originally Posted by HDRoberts

Just how may retailers are there? Is Dish just dumping 1% of the bad apples, or are they making a serious dent in their retailer force?

Let's just say that it's definitely higher than 1%. Are they making a serious dent?
They are, but not only from the audit terminations.
There are many other factors that are causing dealers to close their doors voluntarily.
Examples;
1- not enough new customers that can qualify.
2- cost of advertising to acquire new customers
3- Customer who disconnect. This is one of the biggest issues. Lately most of the disconnects are for non-pays (customers who don't pay their bill), poor customer service from Dish, and last but not least.................... those who switch providers because they want everything free again.

The last example is probably the biggest reason for retailers to have to close their doors. Retailers get a "color" rating from Dish based on their new connect to disconnect ratio. When their disconnect % goes up they can and will be terminated even it has nothing to do with their service to the customer. On top of running the risk of getting a bad color rating, the monies that Dish charges back the retailers is crippling. Most just can't afford to keep their doors open from these charge backs.

So, are there as many retailers as there were lets say 2-3 years ago. Most likely not.

**Claude Greiner** · 03-07-2009 01:46 AM

Yea, the chargebacks can get to alot of these retailers. When you see people getting 722's and 211's on their account, there is about $1300 in equipment and commission payments associated with that paticular sale.

Customer sees FREE FREE FREE, but the retailer is the one financing the system at in some cases $400 per receiver.

Customer disconnects service, and thats over a $1000 chargeback to the retailer.

If your just a little retailer doing a few jobs per week, one chargeback like this will seriously set you behind for a few weeks, especially when you where counting on that money to pay bills and put food on the table

Believe me, I have had a few of these $1000 doozies myself and on several occasions I have immediatly drove to the customers house and gotten my equipment and ripped out every fricken wire that I installed.

And the customers wonder why I had a bad attitude with them when I got to their home to take back my equipment

**MikeD-C05** · 03-07-2009 08:47 AM

Maybe you ought to explain upfront when you first install , that you will be removing their receivers and ripping out the wiring if they cancel their DISH contract early. IF subs knew up front that you would be the one to be hurt by them canceling early , maybe they would think twice before doing it. You know add a disclaimer to your install contract. Then you wouldn't get so many dirty looks when it happens. You could be the one to give the dirty looks instead.

**Stargazer** · 03-07-2009 11:30 AM

I don't think this will prevent most people from cancelling service as its the retailer's money, not the customer's money on the line. This could cause some of the customers to hide their equipment or try to prepare for resistance when you come to pick it up. I'm sure his contract already states something about having to return equipment if the customer has to cancel early.

**Slamminc11** · 03-07-2009 11:36 AM

3rd party agreements... you cancel and you owe the money the retailer is getting charged back to the from Dish, on top of what you owe Dish for breaking your contract.

**nsafreak** · 03-07-2009 03:44 PM

Originally Posted by Slamminc11

3rd party agreements... you cancel and you owe the money the retailer is getting charged back to the from Dish, on top of what you owe Dish for breaking your contract.

These seem to become a lot more common nowadays with retailers and frankly I don't blame them. If Dish is going to charge them back for a customer that disconnects early, especially if it is something outside of their control, then they typically have a good reason to hit the customer with the amount that Dish charged them back. I would guess that a fair number of the retailers that are still in business doing Dish installations also have the third party agreements with the customers and keep the customer's credit card information on file.

That being said perhaps some of the retailers with a good reputation that service the areas that the terminated retailers are in can pick up some business as a result.