DISH NETWORK TERMINATES RETAILERS

[MikeD-C05]

3rd party agreements... you cancel and you owe the money the retailer is getting charged back to the from Dish, on top of what you owe Dish for breaking your contract.

Maybe then Claude could add a separate contract that says in case of early cancellation , that he would bill their credit card for a certain amount of money as a fee. That way it might keep some from cancelling if they thought that they would have to pay twice to cancel.

[Hall]

Maybe then Claude could add a separate contract that says in case of early cancellation , that he would bill their credit card for a certain amount of money as a fee. That way it might keep some from cancelling if they thought that they would have to pay twice to cancel.

I think most people have a real problem with that.... Dish is the one advertising "free" everything, (in the past) no contract, etc, etc, etc. If that's what I sign up for, that's what I'm getting. A 3rd party will NOT impose add'l conditions on me. I've said it before, these are issues between Dish and their retailers or installers. Let them sort it out and do NOT put the customer in the middle.

I'd love to sign up with the "deal" that Dish advertises, have a 3rd party retailer or installer do the work, and then at the end, tell me about add'l clauses or terms. They'd be removing everything they just spent hours putting in... possibly doubling the amount of time they spent and all for NOTHING.

[david_jr]

IF subs knew up front that you would be the one to be hurt by them canceling early , maybe they would think twice before doing it.

You think so? How many people have switched service over one channel not added? Bottom line most people want it now, want it free and don't give a rats rump about what their decisions cost the retailer/installer. If Dish does eventually tank and there is only one sat provider the landscape might change considering there will be no alternate provider to switch to on a whim.

[Claude Greiner]

DISH NETWORK TERMINATES RETAILERS

ENGLEWOOD, Colo. – March 5, 2009 – DISH Network Corporation (NASDAQ: DISH) announced today that its wholly owned subsidiary, DISH Network L.L.C., has terminated the following retailers, who the Company believes have engaged in illegal activity including fraud and misrepresentation when establishing customer accounts for DISH Network® service:

• <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Superior Satellite Services of Streetsboro, Ohio <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>American Satellite Co., L.L.C. of Salt Lake City, Utah <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Alexis Proenza (dba Panamerican Digital Satellites) of San Juan, Puerto Rico <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Caguas Satellite Corp. of San Juan, Puerto Rico <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>D&C Entertainment, L.L.C. of Jefferson, Wis. <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Big Boy Entertainment of Parlier, Calif. <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Rosario Gonzalez (dba System Sate, Inc.) of North Hills, Calif. <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>TV Sur Satellite, Inc. of Gaithersburg, Md. <LI style="mso-list: l0 level1 lfo1" class=MsoNormal>Technic Satellite, Inc. of Tampa, Fla.
• Calvin Cockman (dba Tech Services) of Carthage, N.C.

DISH Network L.L.C. does not tolerate illegal activity and will take action against any retailer that it believes has engaged in any form of fraud or misrepresentation in its dealings with DISH Network L.L.C.

I think Superior Satellite was a large Directv Dealer.

[MikeD-C05]

You think so? How many people have switched service over one channel not added? Bottom line most people want it now, want it free and don't give a rats rump about what their decisions cost the retailer/installer. If Dish does eventually tank and there is only one sat provider the landscape might change considering there will be no alternate provider to switch to on a whim.

Okay, I give up then. I guess that is the cost of doing business when you are a satellite retailer.

[darrencp22]

No but I can only guess that the profits being shown lately are from not having to pay all these terminate retailers the commisions they were owed.

I wonder if these "illeagal activities" are truly illeagal.. Remember their war against FTA?

[damjr]

Maybe you ought to explain upfront when you first install , that you will be removing their receivers and ripping out the wiring if they cancel their DISH contract early. IF subs knew up front that you would be the one to be hurt by them canceling early , maybe they would think twice before doing it. You know add a disclaimer to your install contract. Then you wouldn't get so many dirty looks when it happens. You could be the one to give the dirty looks instead.

Maybe then Claude could add a separate contract that says in case of early cancellation , that he would bill their credit card for a certain amount of money as a fee. That way it might keep some from cancelling if they thought that they would have to pay twice to cancel.

Most retailers do this all ready.

I think most people have a real problem with that.... Dish is the one advertising "free" everything, (in the past) no contract, etc, etc, etc. If that's what I sign up for, that's what I'm getting. A 3rd party will NOT impose add'l conditions on me. I've said it before, these are issues between Dish and their retailers or installers. Let them sort it out and do NOT put the customer in the middle.

I'd love to sign up with the "deal" that Dish advertises, have a 3rd party retailer or installer do the work, and then at the end, tell me about add'l clauses or terms. They'd be removing everything they just spent hours putting in... possibly doubling the amount of time they spent and all for NOTHING.

If I understand your comment correctly, you are saying tuff S!#@ to the retailers.
Correct?

If so what you are saying, as most customers who disconnect say, "I don't want to live up to my end of the CONTRACT and I don't care if it takes food off of your table mister retailer.

I see hundreds of these examples weekly. Customers are explained the terms of the contracts before, during, and after the installation. Then when they don't hold up their end of the deal and the retailer hits their cards for the early termination penalty, they call up screaming bloody murder to the retailer and their credit card.

My retailers then pull out their SIGNED agreements, and some ask the customer if they would like to hear the recording of the conversation they had during the sale,
explain to the customer that they are responsible for early termination fees to which most customers reply................... TUFF S!#@ !!!!!!!

It is these customers that are driving most retailers out of business today.

[Hall]

You only read what you wanted to read.... Let me ask, if Dish advertises "Free equipment, free installation, no contract...", why can a retailer override that ? Why can't the retailer honor the exact same agreement that Dish advertises or offers to customers ? It makes Dish look bad, is what it does. There was a time frame of maybe 1-2 years ago where Dish's main promotion was "no contract" but retailers imposed their own "terms and conditions". Why someone went to a retailer after getting info from Dish, I don't know...

As for customers being "explained the terms of the contracts before, during, and after the installation", ummm, the book may say that's how it's done, but I don't believe for a second that's happening in the real world. Customers get the paperwork after all the work is done.

To anyone: How many of you were explained your contract terms before, during, after, or any combination of those when you got service installed ?

My experience may be different. I've had Dish installed twice and both times I went "direct" with Dish and the work was done by "DNS" (??) installers.

[damjr]

You only read what you wanted to read.... Let me ask, if Dish advertises "Free equipment, free installation, no contract...", why can a retailer override that ? Why can't the retailer honor the exact same agreement that Dish advertises or offers to customers ? It makes Dish look bad, is what it does. There was a time frame of maybe 1-2 years ago where Dish's main promotion was "no contract" but retailers imposed their own "terms and conditions". Why someone went to a retailer after getting info from Dish, I don't know...

As for customers being "explained the terms of the contracts before, during, and after the installation", ummm, the book may say that's how it's done, but I don't believe for a second that's happening in the real world. Customers get the paperwork after all the work is done.

To anyone: How many of you were explained your contract terms before, during, after, or any combination of those when you got service installed ?

My experience may be different. I've had Dish installed twice and both times I went "direct" with Dish and the work was done by "DNS" (??) installers.

Dish encourages retailers to have 3rd party contracts to protect themselves from deadbeats. It also helps ease the pain of the charge backs the retailer gets from Dish. If a customer does not want a contract most retailers will send them to Dish directly because history shows that these are the customers that will most likely disconnect within the first year. THIS IS FACT.

As for given the terms of conditions, they may not do that out there in Ohio but out here in CA all our retailers disclose the terms of the agreement. I'm sure Claude's company does as well because he is required to in order to be in the national program he's in for Dish.

I can't tell you how many times I have heard customers cry " I was never told about your one year agreement". Then I see the contract they signed (where it is spelled out in bold) and I have heard the recordings of the sale where it was explained and the customer agrees. The sad truth of the matter is that most customers only hear what they want to hear and also never read what they are signing.

You and many people on this site may be the exception, but the real truth on the matter is that the majority of customers out there are big risks and liabilities to both retailers and the providers themselves.

[nelson61]

The retailers should have been doing some credit default swaps with AIG