Team Summit Report

[AKGolf]

Scott, any info on what happened to the new channels for AK and HI that were suppose to be added today? Lot's of disappointed viewers in AK and HI for sure.

+1



I actually have a letter from the Dish Dispute Resolution Team that says it would be available in AK/HI on May 8.

[dishcomm]

If true Dish is saying we do not care for our current subscriber base. If dish does this then I will be gone since I will not matter to dish!!!!!!

Dish played the same game when the 322 and 522 were offered first to new customers only. In fact for a period of time Dish would not even SELL an existing customer a dual tuner.
Many times customers complained to me, a tech(like I can do something) that Dish did not treat it's existing customers fairly.
One thing is for sure. We as field personnel will need extensive training on the 922. Another thing. Anyone over the age of 40 won't have a clue as to how to operate a remote control that has no buttons.
I am all for technology. But when a large percentage of your customer base will have difficulty understanding said technology it's maybe a time to take the oppotunity to fine tune a few things.

[kstuart]

Scott - has there been any official word confirming that the HBO/Starz for 3 months promo would be replaced by an HBO/Showtime promo ?
The Dish web site changed the expiration date on the HBO/Starz promo from 5/5 to 5/13...

[dahenny]

There is no mention of TurboHD anywhere here. I am going to try meeting with Dave Shull today.

How did the meeting go Scott? Inquiring minds need to know.

[DishSubLA]

I for one am going to complain long, hard, and loud that Dish only launched LOGO in HD. COMPLETE CRAP!
Don't get me wrong, I am glad that they at least got off their asses after three years and launched the damn channel, but there are still a lot of customers who only have SD programming, and it's not like the channel isn't in SD. Direct, Comcrap, and just about everyone else has it in SD for christ sake.

HBO the Zone is offered on Dish only in HD, not the SD equivalent. I can't blame Dish. It is all about HD now.

[DishSubLA]

They still charge extra for HD. The access fee they eliminated was to access local OTA channels. You still need to pay for Dish based HD.

I think you're confused. It is the "HD Enabling Fee" that was removed. This was a fee charged to those who did not subscribe to any HD services, but wanted to activate and use and HD capable STB on their account. However, any HD equivalent of a premium like HBO and Showtime and HD LIL's would be open for viewing to the sub, provided you can see the satellite, at no additional charge.

There was never any separate fee for OTA channels (nor OTA guide info). That was always and, I believe, still is, a part of the Local Channels Package that provide you LIL via satellite. Subscription to that package includes OTA guide info. In other words, if you want the OTA guide info, you must subscribe to the Local Channels Package.

[Lt Disher]

Anyone over the age of 40 won't have a clue as to how to operate a remote control that has no buttons.

I resent that remark. It is a broad over-generalization.

[mikesd]

Originally Posted by dishcomm
Anyone over the age of 40 won't have a clue as to how to operate a remote control that has no buttons.

Your probably right but @55 yrs.old I am willing to give it a shot . Some of my current toys;

Home theater with 100" screen, Blu Ray. HD DVD, 622, 4 EHD's, 4 12" subs, Harmony 880, and Onkyo 805.
Home Theater pictures from friends & fun photos on webshots

Home office with 50" Panny plasma, Onkyo 605, Polk 6750, Velo Sub, Harmony 880, and a 612 reciever.
Canon DSLR's, Lenses, and a Canon HD Camcorder

Please don't underestimate us old codgers , my first surround system was a couple old car speakers that I wired into the mono speaker of our 25" console tv back in the seventies before surround sound became mainstream

[KAB]

Anyone over the age of 40 won't have a clue as to how to operate a remote control that has no buttons.

Gee, then I must not know how to use my iPhone. I thought I did.

[dishcomm]

I resent that remark. It is a broad over-generalization.

yes it is..But statistically it fits.
You can resent it all you like. Now you can put your ego back in it's cage.