Dish Remote Access

**vmike** · 07-07-2009 06:14 PM

I am a new Dish customer as of yesterday. I have a vip722kdvr and a vip222k. I have a broadband connection to the 722dvr. It says it is on line and shows an IP address. I have downloaded free movies from dish online with it last night. When I go to the Dish web site and "Dish Remote Access", it says my receiver is "off line".

I called dish last night, the tech? said it was on their end and would be fixed shortly. This morning still shows off line, called again today and after resetting the receiver and my router and so on nothing. Changed cables from router to 722 and same thing. It says it's "online" but they don't. They said "call your ISP" . I have RR and good speeds and good connections, always...

Any one else have this problem? or ideas?

Been watching this sight for a while and finally decided to jump on the Dish wagon...
Thanks,
MV

**vmike** · 07-07-2009 10:28 PM

Does any one use remote access?

I have made 5 calls to Dish with no answers other than its "my problem" with the network.

As I said in my post above I can download from dishonline to the dvr

Is there something I have to set on my network or router to open it up to see it on DISH REMOTE ACCESS??

I have RR isp, Netgear wpn824 router, and a 24 port switch. Tried it with and with out switch, router only. I tried to look at it at my work computer even.

It wont show it is online on the website.....

**mrschwarz** · 07-08-2009 06:49 AM

I have z 722 that is connected to the internet. The connection is flaky. Sometimes it works. Usually it doesn't,their tech support has a difficult time understanding that the feature exists, let alone actually supporting it. In my experience, Dish rolls out many software versions that are either not tested or not tested enough.

If your equipment downloads new software versions, beware! you may get new features, but something else will be broken.

I decided that life is too short to waste time with a feature that Dish seems unable to support.

**TheKrell** · 07-08-2009 07:53 AM

Works for me on a 722 and 2 612 receivers.

**RickDee** · 07-08-2009 08:38 AM

The Remote Access,
https://dish.sling.com/

is working at the moment for me.

**vmike** · 07-08-2009 09:53 AM

The problem is before you can get hooked up on that site, ( sling) you have to put your receiver # in then it says my dvr is not online, the same thing the dish site says.

Plus where you put your receiver # in has a fixed R00 then the 10 digit number. My receiver is an R01**********.(vip722k)

I was told by dish not that many people use broadband, really?

Glad everybody else has there's working. It's like calling the doctor when you don't feel good and the doctor says well I feel great.....

**TheKrell** · 07-08-2009 10:16 AM

I never had to input the receiver numbers; they appeared automatically.

My wag is that some setting on your router or cable modem is preventing your receiver from connecting. Just because it can download programs via Dish Online does not mean that it can perform other functions. Again I'm guessing! But your receiver has to "phone home" in order for this Remote Access thing to work. I imagine this happens over a non-standard port, but I haven't checked my router's logs to find out. Your test with a direct connection via RR cable modem was a good idea. But the connection that way was probably not long enough for Dish and Sling servers to make a note of your receiver's presence and propagate the receiver number to your account.

I would concentrate on that Netgear router, and turning off whatever nefarious filtering it's doing. I am virtually certain (haha!) your 24-port switch is not causing this problem.

**jdmacor** · 07-08-2009 10:31 AM

That is strange. Assuming everything is working fine on your side (router/switch and the connection), I don't know what could be wrong. It sounds like you already did the network diagnostics on the 722 (Menu>>System Setup>>Diagnostics>>Connection), so if that test says your broadband is "OK" then Dish is the one who needs to help you. Maybe to isolate the problem, you could connect the receiver directly to your modem if possible; that would take out all of the middle men.

As for Dish not having "that many" broadband users, well that just sounds dumb. I am sure plenty of Dish users have broadband. Dish built an entire onDemand system (DishONLINE) around the fact that many of their customers must have broadband. If you haven't tried it, don't bother; it is a waste of time (try finding anything on there) and money (sure, there is free crap, but most everything that is worth your time costs money; that is, if you can find it).

**vmike** · 07-08-2009 11:33 AM

I just talked with the tech that works from where I had it installed, he said my receiver is one the newest out, which has the R01#.

He said they ran out of R00#'s and that Dish will have to update their system for these numbers.?

Anybody have a vip722kdvr with a number R01xxxxxxxxxx? and can get the remote access to work?

**schmataboy** · 07-08-2009 11:47 AM

My computer, DSL and Router boxes are downstairs and my Dish Receiver (722) is upstairs - My question is, is there a way to hook up Dish Remote access with the way I have it set up? Can I add an additional DSL or Router upstairs with already having them downstairs? Would that work?