Dish Programming Changes (Effective August 1st)

[mhowie]

Please wait while we find a representative to assist you...
You are currently at position number 1 in the queue.
You have been connected to (03) Chris V..
(03) Chris V.: Thank you for being a valued DISH Network customer. How may I assist you?
mhowie: Hello. I would like to make a change to my programming.
(03) Chris V.: Your patience is greatly appreciated.
(03) Chris V.: May I know the changes you wish to have on the account?
mhowie: I understand that effective today the Platinum HD package is included in the HD package. My account still shows it as being separate and is shown as an additional charge. All the HD channels should be $10. Can you please make the appropriate change?
(03) Chris V.: I'd be happy to assist you with that.
(03) Chris V.: I've made the necessary changes on the account and the Platinum HD is free on the account.
(03) Chris V.: You can view the changes within 5-10 minutes.
(03) Chris V.: You are all set. Have I handled everything to your satisfaction?
mhowie: Thanks, Chris. How long will it take for the change to show up in my online account profile?
(03) Chris V.: You're very welcome.
(03) Chris V.: It will be updated within 24 to 48 hours online.
(03) Chris V.: My pleasure assisting you!
mhowie: Ok. By the way, are there any other offers I should be aware of?
(03) Chris V.: Let me check that for you.
(03) Chris V.: I apologize, there are no promotions available currently.
mhowie: Thanks for checking and thanks again for making that change.
(03) Chris V.: I would suggest you to contact us back after sometime to check with the availability of the promotions if any.
(03) Chris V.: You're very welcome.

[Rob052067]

Ok, so... I have TurboHD Bronze. I just called and requested the free Platinum HD upgrade... The rep reviewed my account and confirmed I qualified and added it to my account. Within a few minutes, the channels were live in my Guide! Thanks Dish! :-)

*** EDIT!!! Don't get too excited, TurboHD customers. I just found a whole mess of additional channels, in addition to Platinum. I think he upgraded me to the Classic Bronze HD package! I'm gonna have to call back to see what's what.

OK, I called back and confirmed that the previous rep upgraded my account to Classic Bronze 100-Plus HD. My bill was going to increase by $21. I didn't ask for that and he didn't tell me that that was what he was doing, but apparently that's the level of service needed to get Platinum HD at no charge. Either he couldn't see that my account was changing from TurboHD to ClassicHD, or he just assumed I wanted to pay more. LOL!

Anyway, the 2nd rep asked if I wanted to revert back to my TurboHD package only. I asked if I would no longer get the Platinum, and she confirmed that I would not. I said I liked the Platinum channels and asked about any other promos. She immediately offered to leave my account as-is, with the Classic Bronze HD/Platinum at no extra charge for 2 months, to essentially test drive Classic service. I'm supposed to get a $21 credit for the next two months, and then either keep the new service or go back. I agreed, but I'm not sure if in two months they'll even let me go back to Turbo-only since the packages don't really exist anymore. I guess we'll see.

[JFaber99]

For those with TurboGold.... I just upgraded to the Platinum package for free!

Can you double check and confirm that they did not put you in the Classic Gold +HD&Platinum package? Are you getting Speed on channel 150?

[jmccurrytech]

OK, I called back and confirmed that the previous rep upgraded my account to Classic Bronze 100-Plus HD. My bill was going to increase by $21. I didn't ask for that and he didn't tell me that that was what he was doing, but apparently that's the level of service needed to get Platinum HD at no charge. Either he couldn't see that my account was changing from TurboHD to ClassicHD, or he just assumed I wanted to pay more. LOL!

Anyway, the 2nd rep asked if I wanted to revert back to my TurboHD package only. I asked if I would no longer get the Platinum, and she confirmed that I would not. I said I liked the Platinum channels and asked about any other promos. She immediately offered to leave my account as-is, with the Classic Bronze HD/Platinum at no extra charge for 2 months, to essentially test drive Classic service. I'm supposed to get a $21 credit for the next two months, and then either keep the new service or go back. I agreed, but I'm not sure if in two months they'll even let me go back to Turbo-only since the packages don't really exist anymore. I guess we'll see.

You really should have done it on online chat, then you could have saved the log and raised heck to the ceo email address in case you had issues reverting back to Turbo.

[kb7oeb]

ok can somebody help me out here?
I tried searching this thread, but no valid results.
I have the following currently on my bill:
dishHD Absolute with Locals - $34.99
DISH DVR - 5.98

I don't see anything like this on their website nor on this thread.
What kind of package do I have?
Will this be affected by the platinum HD package?

thanks in advance,
Ketan
I also don't see Vip922 listed on their website, would be interested in getting this, are they actually available from them?

HD Absolute already includes the Platinum channels, this package was grandfathered a year ago. If you change to another programing package you can not get it back.

[Stargazer]

I would like to get the HD Platinum Package
Please wait while we find a representative to assist you...
You have been connected to (03) Peter v.
(03) Peter v: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Peter v: Thank you for your patience.
(03) Peter v: For account security purposes, can I please verify the full name and address with zip code that is on the account?
xxxxxxxx
(03) Peter v: Thank you.
(03) Peter v: I've signed you up for the Platinum HD package promotion.
(03) Peter v: You will receive the Platinum HD programming in 10 to 15 minutes.
(03) Peter v: The monthly rate will remain same.
(03) Peter v: You are all set. Have I handled everything to your satisfaction?
(03) Peter v: Have I answered everything to your satisfaction?
xxxxxxxx: yes
(03) Peter v: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great weekend!
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__________

I noticed that he took my HD channels off (thinking he was taking HD off and putting HD + Platinum on) but the HD channels never came back on. I done a check switch and waiting for the program guide to download again and its been like 30-40 minutes now and still nothing. I guess I got to contact them back before they are done for the night online as it is 1 AM EST already. I guess they need to do a rehit.

[Stargazer]

OK, I had to call them up since their online chat was no longer available, seems like they are having issues or something. She told me my new monthly rate, told her that could not be right since I pay annually. She said that I cannot get annual service if I get an HD package, that it has to be monthly. I told her just change it back the way it was, she said she couldn't do it. She said she could add TOP 250 classic onto my bill (that I paid annually for) then give me credit or it each month as well. GREAT, another credit I have to keep track of for something. Now I will have to wait and see if this is going to work out and see how screwed up my bill will be next month. Yee haw.

[Rob052067]

You really should have done it on online chat, then you could have saved the log and raised heck to the ceo email address in case you had issues reverting back to Turbo.

I didn't think about that, but I couldn't log into my account anyway. I tried numerous times this afternoon and evening, and the site was down. I could only access the main pages (ie: home, packages, etc.)

OK, I had to call them up since their online chat was no longer available, seems like they are having issues or something. She told me my new monthly rate, told her that could not be right since I pay annually. She said that I cannot get annual service if I get an HD package, that it has to be monthly. I told her just change it back the way it was, she said she couldn't do it. She said she could add TOP 250 classic onto my bill (that I paid annually for) then give me credit or it each month as well. GREAT, another credit I have to keep track of for something. Now I will have to wait and see if this is going to work out and see how screwed up my bill will be next month. Yee haw.

Sounds familiar. I think all of their systems, online and phone centers, are really messed up today.

[brettbolt]

Has anyone noticed that every time you talk to a Dish CS Rep now they are overly polite, apologetic, etc. to the point where it seems robotic and insincere? I was on the phone with them for a while today while they activated my replacement ViP722. (Had video jitters / dropped frames due to what they claim was a hard drive issue). The CS rep was a nice lady from the Phillipines, and I wish I had a dollar for every time I heard the word 'apologize'. I felt like saying to her 'I apologize, but there is no need to apologize to me'. And I could have added 'I apologize if its inconvenient for you to stop apologizing every other sentence.'

I have been a Dish customer for 12 years. When I called them back in the 90's it was normal conversation, and the CS reps were well trained, helpful, and informed. They didn't apologize every other sentence and had no reason to -- service was great

Seems to me its pretty complex now and the company policy depends on who you talk to. I really miss the good old days.

Now I have a ViP 722 and America's Everything Pack + HD Gold. If I do nothing, will I automatically get Platinum free on August 5th? Or will the millions of HD subscribers like me have to do it one at a time?

[Mojo]

HD Absolute already includes the Platinum channels, this package was grandfathered a year ago. If you change to another programing package you can not get it back.

Thanks

That's what I knew I knew, but I wanted to hear someone else say it.

Guess it's HD Absolute 4-ever for me.