Dish Programming Changes (Effective August 1st)

**satjay** · 08-02-2009 11:06 AM

Originally Posted by dont24

Chat is the way to go. Only took a few minutes to get hooked up with the Platinum HD package.

Love the chat feature when adding and dropping channels

**KAB** · 08-02-2009 11:07 AM

Originally Posted by Hemi 6.1

No Its $52.99 for Classic Silver with Locals
and $10 for HD with Platinum.
$62.99
+ $7 for your addtional receiver
$69.99. Your price went up $13 and you'll get much more programming including HD platinum

Unless they just lowered it, Silver with locals is $57.99. Looking at my bill right now.

**satjay** · 08-02-2009 11:08 AM

Originally Posted by Hemi 6.1

No Its $52.99 for Classic Silver with Locals
and $10 for HD with Platinum.
$62.99
+ $7 for your addtional receiver
$69.99. Your price went up $13 and you'll get much more programming including HD platinum

I agree, using my own personal count, I counted about 91 HD Channels.

I have AEP
I counted my locals and channels such as MTV and such, that dont show HD all the time

**Hemi 6.1** · 08-02-2009 11:13 AM

Originally Posted by KAB

Unless they just lowered it, Silver with locals is $57.99. Looking at my bill right now.

I think your right, I forgot the DVR.

**db2** · 08-02-2009 11:34 AM

Just switched over to the new package via online chat. Took 5 minutes. Looking forward to a $120/year savings!

Go Satelliteguys!!!!

**BCH** · 08-02-2009 11:47 AM

I would suggest that everyone check their account online after any upgrades to Platinum HD. I made the change yesterday from Turbo Gold to what I thought would be Turbo Gold + Platinum HD. I made it very clear to the CSR that I only wanted the upgrade if there would be no additional cost to me. I was assured that there would be no additional charges.

After viewing my bill on line I noticed that I had been upgraded to Classic Gold 250 which resulted in a $18 per month increase. I called Dish Network this morning and was told that the CSR who advised me that there would be no additional charge was incorrect. I was given a $18 credit on my bill for two months. If this is not sorted out by then Direct TV may have a new customer.

I was given an email address feedback@customermail.dishnetwork.com where I can voice my frustrations. I will definitely send my comments along with the saved chat session that clearly states that I can upgrade to Platinum HD at no additional cost. Could it possibly be that difficult for everyone to get on the same page regarding this upgrade?

**jrp** · 08-02-2009 12:38 PM

My online chat rep was helpful, handled the switch quickly and called me a, "wonderful dish family customer."

One of the easier issues I've ever handled with Dish customer service.

**KAB** · 08-02-2009 12:46 PM

I am ready to re-commit with the loyalty Programming Rewards. Also want to add Platinum. Either one I should do first, or does it matter?

**illusionescape** · 08-02-2009 01:34 PM

Is anyone having problems with changing programming in their online account? When I pick one of the "American" packages (i.e., Classic Gold) and then click on the tab for "HD Channels", nothing appears. So its not letting me select HD programming.

**Stargazer** · 08-02-2009 01:36 PM

I remember a good while back while I was on the phone with them and we were waiting for something to activate or waiting on the system they would ask me how the weather was in my area to try to avoid the silence and to be friendly. I remember them asking that once in a while if I talked to them on the phone.