Dish Programming Changes (Effective August 1st)

[KAB]

Is anyone having problems with changing programming in their online account? When I pick one of the "American" packages (i.e., Classic Gold) and then click on the tab for "HD Channels", nothing appears. So its not letting me select HD programming.

The site has been undergoing re-vamping in the last 24 hrs due to programming changes. Could be all is not back to normal.

[gmitchell]

I just added the platinum package and it was easy when I used the chat mode and I saved the chat session.....just in case of problems

[NoWhrMn]

Just removed the Platinum charge. At first he was not going to credit me on my current bill, because he said that he could not. Then I pointed out that the bill covers services from Aug. 5th to Sep. 4 and he gave me a $10 credit off of next months bill also. So it all worked out. Thanks Scott for the info.

[odbrv]

I just called to get my Platinum fee of $10 eliminated. The 1st CSR had no clue and transfered me to a supervisor. The supervisor said they were having computer problems but would make the fix as soon as the glitches cleared up. I had him reconfirm what he was going to do and he said He would remove the HD platinum and HD gold then add back HD gold + platinum. He warned me I might lose HD for 10-15 minutes while this happened. I hope this all works ok.

[Joewee]

I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.

WTF is going on!

[ashutto20]

Wrote that I wanted to get platinum hd if it was possible and if it would cost me anything and this is what I got...

Please wait while we find a representative to assist you...
You have been connected to (03) Sharon K..
(03) Sharon K.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Me: ok thanks
(03) Sharon K.: Your patience is greatly appreciated.
(03) Sharon K.: I have added this to your account right now. You will receive Platinum HD for free from now.
(03) Sharon K.: You are all set. Have I handled everything to your satisfaction?
Me: with no extra charge???
(03) Sharon K.: No. There is no extra charge.
(03) Sharon K.: I see that you are a wonderful customer who always made payment on time.
(03) Sharon K.: That's great!
(03) Sharon K.: We appreciate your business.
(03) Sharon K.: Have I answered everything to your satisfaction?
Me: well i do appreciate you as well
Me: yes this is by far the best convo ever
Me: thanks for making this so easy
(03) Sharon K.: You're very welcome.
Me: when can i see the new channels?
(03) Sharon K.: It was pleasure assisting you!
(03) Sharon K.: You will get the channels with in 10 minutes.
(03) Sharon K.: I hope you will enjoy the channels.
(03) Sharon K.: You will have the opportunity, at the end of this chat, to rate how well I have provided you with exceptional service. Please take this brief survey to rate the impact I had on your issue.
(03) Sharon K.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day.
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.

[wolfjc]

I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.

WTF is going on!

When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.

[MikeD-C05]

I have turbo hd silver and am getting a major run around.
The online CSR said I had to call and talk to them and they
would add it. When I called I was told that it wasn't part of
my package. When I persisted I was told that I could add
it but that they where having computer glitch problems and
to call back tomorrow. Since then, I have tried 3 more online
CSR's and they keep saying that I need to call that number.
When I persist and tell them I did and they told me to have
them add it they say they are having computer problems.

WTF is going on!

You can only add the Hd + plat pack if you have a Classic programing pack, NOT A TURBO hd pack. So if you go with Classic Silver pack or Classic Silver WITH dvr, you could then add HD + plat pack for 10.00. Obviously DISH wants all subs to move away from the failed Turbo HD stand alone packs.

[satjay]

When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.

I am thinking there HD page may be getting an update, its been like that all weekend, also rumor is that it may be he end of Turbo HD for new subs, so they may be removing that as well on there website??

[JFaber99]

When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.

Source code for that web page shows that they are purposely refreshing it over and over. Don't know why they could not just put a under construction message.