Dish Programming Changes (Effective August 1st)

**PalaHeel** · 08-02-2009 04:36 PM

I have AEO + HD Gold + HD Platinim. I hace the following conversation with Dish and everything went well.

Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDcb) Adam S. J48.
William Turner: Hi Adam
(24DrDcb) Adam S. J48: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(24DrDcb) Adam S. J48: Hello
William Turner: Thanks
(24DrDcb) Adam S. J48: I'd be happy to assist you with that.
(24DrDcb) Adam S. J48: For account security purposes, can I please verify the full name and address with zip code that is on the account?
William Turner: *******************
(24DrDcb) Adam S. J48: Thank you
(24DrDcb) Adam S. J48: What programming change would you like to make?
William Turner: I understand that effective yesterday, the Platinum HD package is included in the HD package. My account still shows it as being separate and is shown as an additional charge. All the HD channels should be $10. Can you please make the appropriate change?
(24DrDcb) Adam S. J48: There will actually be no need to make the changes. The system will update it sell. If I remove anything it might cause the platinum channels to go away temporarily. The information you received is correct though.
William Turner: How long will it take to get this changed on my bill?
(24DrDcb) Adam S. J48: It will be updated before you next bill is sent out.
William Turner: Thank you very much
(24DrDcb) Adam S. J48: You're very welcome.
(24DrDcb) Adam S. J48: What else can I assist you with?
William Turner: That's all. Thanks for you help
(24DrDcb) Adam S. J48: "I'm glad we were able to take care of that for you. You may be able to resolve any future technical issues yourself by going to
TechPortal

, saving possible wait time when calling or chatting in.
Thank you for being a DISH Network customer, have a great day. Unless you have anymore requests, this window will close in 60 seconds."

**cappy29** · 08-02-2009 05:28 PM

Originally Posted by Joewee

I finally got them to add the platinum channels even
though all I have is Turbo Hd Silver. I contacted the
tech support chat guy, since tech support seems
more knowledgeable, and had him remove all
of my programming and then re add turbo HD
silver with the platinum channels. I guess this
is the only way they can get their computers
to do this.

Well all i gota say is you got dam lucky i just tried that in the tech support chat and the woman would not budge on it and wanted me to pay almost $20 more dollars a month to get the other package.

**LeM22** · 08-02-2009 05:38 PM

It ain't gonna happen today.

I tried with CSR and Techies.

I don't mind the fact that they haven't added certain channels, or even Platinum today, but there is no communication at all. Zippo. Yes, for $18 more I could get Classic Silver +HD, but there just isn't much more I need. Yes, I miss Nick with my kids, and Speed sounds cool. I want BBC HD, but there's not much else. It would be nice to have Platinum, and if they added it, like they should, then I would be happy. But, if they don't, I may be thinking seriously that they have organization probs and I will support some other company that is truthful with me, rather than not knowing what they're doing half the time. IMHO.

**cappy29** · 08-02-2009 05:47 PM

Originally Posted by LeM22

It ain't gonna happen today.

I tried with CSR and Techies.

I don't mind the fact that they haven't added certain channels, or even Platinum today, but there is no communication at all. Zippo. Yes, for $18 more I could get Classic Silver +HD, but there just isn't much more I need. Yes, I miss Nick with my kids, and Speed sounds cool. I want BBC HD, but there's not much else. It would be nice to have Platinum, and if they added it, like they should, then I would be happy. But, if they don't, I may be thinking seriously that they have organization probs and I will support some other company that is truthful with me, rather than not knowing what they're doing half the time. IMHO.

Yeah i feel the same as you as far as upgrading to the classic silver package the rep. showed me my new bill price and it would jump by almost $20 which i already pay$103 by the time they add their dam tax,not to mention that i would get a whole lot more of standard def. channels that i would probably never watch,heck i even looked at AEP to save on dvr fee and it still comes out to be more looks like you can't win someday you will have to chop off your arm or leg just to watch tv.

**andyin137** · 08-02-2009 05:53 PM

Originally Posted by thamac

Just chatted with Linda R. and she got me hooked up right away......

She was quite the chatter....

This really doesnt help any of us unless you tell us what package you have

**justinbarca** · 08-02-2009 05:59 PM

have classic gold 250 with HD Gold
and used online chat to get platinum added for free
and they gave me cinemax for a penny....so all in all a good day

**cwk3** · 08-02-2009 06:06 PM

Originally Posted by justinbarca

have classic gold 250 with HD Gold
and used online chat to get platinum added for free
and they gave me cinemax for a penny....so all in all a good day

Not so fast JB, I hope that you pay monthly as I have the exact same package as you and did the exact same thing and they burst my bubble with the annual pay customers don't qualify. 12 year Dish customer with annual pay and monthly auto pay and that's they way you're treated. I told them 'thanks for nothing".

**justinbarca** · 08-02-2009 06:09 PM

i pay monthly....but that's jacked up that they would treat annual pay like that...usually companies who allow annual pay encourage it

**Jim5506** · 08-02-2009 06:21 PM

I find all this really a shame, since all the new programming that was added to Platinum also came to us HD Absolute subs, I must presume Dish just killed any chance we might have had to get new programming on HD Absolute.

NEVERTHELESS - I will not change to a Classic programming package unless they pry my cold dead hand off HD Absolute first.

It would double my Dish Network bill.

**andyin137** · 08-02-2009 07:07 PM

After a long and frustrating day with various CSRs and tech persons I was forwarded to a CEO represenative about adding Platinum to any TURBO package.If anyone is claiming to have done that they are being misinformed,CEO says that Dish has turned off any access to TUrbo for Customer and/or CSRs etc.No addition to TURBO can be allowed,it just wont work.The only way to get free HD ,platinum add on is to cancel out your TUrbo package (that they can do)and add a classic package to your account.If anyone is getting Free platinum to their so Called Turbo account they need to check all their channels because they have been most likely switched out of TUrbo into a classic pack .
I have dealt with this particular CEO for along time and he has been very upfront with me in the past,I dont know why he would lie to me now.So Customers check your account in a few days,right now it may not show any changes as Dishes Computers are being upgraded all weekend and may take a few days to catch up.