Dish Programming Changes (Effective August 1st)

[jdmart]

I wonder why there's no press release on the new August 1st Promo. Haven't seen any advertising either.

[dennispap]

The notion that some people have to pay for Platinum and some don't is BS. What is the official policy and why is it not followed across the board. No one should have to call, it should be done automatically. If this is what Dish does as a matter of course I'm switching!

Unfortunately, yes this is how dish works.
If you are serious about what you said, you need to switch.

[empiretc]

got it added to my service today. 2 minutes online to add.

[bmccormi_99]

Very easy - Thanks, Satellite Guys!
Well, after 29 pages of information (ok - I skimmed) - I wasn't sure if this would eventually happen automatically - So, I just went into online chat, and within a few minutes he said it would be added in about 10 minutes. Again, very simple.

[espaeth]

I think it's highway robbery to have to pay $18 more on my account just so I can continue to get Versus in HD by switching to a classic package.

Huh?

The only TurboHD package that had Versus was TurboHD Gold, and it still has Versus right now.

[jbrooks987]

I tried to upgrade from Gold to Platinum HD over the weekend, using the chat. Two techs told me it was done, but I never saw the channels. Finally got their overseas tech support last night, and found out their software won't let them add it because I'm on an annual subscription. Bummer!!

[The Evil Genius]

As a long time subscriber to the Platinum HD package (along with the Classic Silver 200) package - I called and inquired about getting it now for free (effective August 1). I was told that it was "only for new subscriber". When I asked how long the "new subscribers" would get the Platinum HD package for free, the person stated, "until they choose not to". I then asked why I was paying $10 a month for the same package that new subscribers get free and was told that it was only for new subscribers. Grrrr.

I then went online and asked the same questions. After repeatedly asking why I was paying $10 a month for the same Platinum HD package that others were getting for free, and inquiring why I was being punished for subscribing to the Platinum HD package for many months/years - the online person decided to repackage me so that I now get the Platinum HD package for free. Yay.

It took some work, but it saves me $120 a year. Thanks everyone!

[gjh3260]

As a long time subscriber to the Platinum HD package (along with the Classic Silver 200) package - I called and inquired about getting it now for free (effective August 1). I was told that it was "only for new subscriber". When I asked how long the "new subscribers" would get the Platinum HD package for free, the person stated, "until they choose not to". I then asked why I was paying $10 a month for the same package that new subscribers get free and was told that it was only for new subscribers. Grrrr.

I then went online and asked the same questions. After repeatedly asking why I was paying $10 a month for the same Platinum HD package that others were getting for free, and inquiring why I was being punished for subscribing to the Platinum HD package for many months/years - the online person decided to repackage me so that I now get the Platinum HD package for free. Yay.

It took some work, but it saves me $120 a year. Thanks everyone!

I called and got the exact same story....for new subscribers only....i told him it makes no sense.....and I wanted to be transferred to the retention dept....the CSR left and came back saying that I will be getting a $10 credit and wont be paying for Platinum anymore.....about 10 minutes of work for $120/yr. saved.

I still think its BS that anyone has to call....DISH should have automotically credited Platinum subs and explained the reason why. Wonder how many platinum subs have no clue about this and are paying $120/yr. more than they should have to ????

[Stargazer]

I tried to upgrade from Gold to Platinum HD over the weekend, using the chat. Two techs told me it was done, but I never saw the channels. Finally got their overseas tech support last night, and found out their software won't let them add it because I'm on an annual subscription. Bummer!!

When I did my online chat I was not told that they could not do it. They told me I should get the channels in 10-15 minutes. All of my HD channels were gone. I had to call second time since online chat was closed and asked why my HD channels were not there.

They told me I had to switch from annual to monthly. Told them to just put it back the way it was and they told me that I could not do that. So basically it cost me money just for asking for the platinum package. If I had known this I would have said screw it and never done it.

They did tell me there was a way that it can be done. She told me she would add 250 Classic and give me credit for 250 classic on my bill each month that way it will still allow me my annual package discount. I told her that would be fine. They need to change their system to allow this for annual subscribers as well unless they intended on it being this way and not want to give anybody any discounts anymore that has an HD package for a "hidden price increase".

[Scott Greczkowski]

I called and got the exact same story....for new subscribers only

Show me on the Dish Network website where it says new subscribers only. The website says that the Platinum HD package is included at no charge with any HD package.