Dish Programming Changes (Effective August 1st)

**nitstalker** · 08-03-2009 03:59 PM

No begging needed from me... used the chat saved $120!

Took all of 1 minute.. (And I was ready for a fight lol)

Please wait while we find a representative to assist you...
You have been connected to (23-12-3) Brad T..
(23-12-3) Brad T.: Thank you for chatting with DISH Network, the leader in HD and DVR services. This is Brad T, Operator ID V6H. I will be happy to assist you today with any questions or concerns. Please allow 1-2 minutes for me to access your account and review the information you have already provided.
(23-12-3) Brad T.: Thank you.
(23-12-3) Brad T.: I show your needing help with the new HD Gold with Platinum HD package.
(23-12-3) Brad T.: I'd be glad to help you with that today.
Stephen King: Yes I see that now you have combined the HD and Platinum packages together so I would only have to pay $10 instead of $20
(23-12-3) Brad T.: I can certainly assist you with that today.
Stephen King: ok
(23-12-3) Brad T.: Would you like to make to make that change then?
Stephen King: sure
(23-12-3) Brad T.: All right one moment please.
(23-12-3) Brad T.: I went ahead and made that change for you effective today. You will show this reflecting on your next billing statement. You will also have some prorated credits on your next bill for the old package.
(23-12-3) Brad T.: Is there anything else that I can assist you with?
Stephen King: that is all, thank you!
(23-12-3) Brad T.: I'm glad that we were able to assist you with your issue today Mr. King. You can use tech.dishnetwork.com to troubleshoot your equipment. I hope that you are as excited as we are about your continuing service with us and hope you enjoy the lowest all-digital programming in America! Thank you for chatting with Dish Network, and have a great day!
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**hclarkjr** · 08-03-2009 04:00 PM

i just went to dish site and was able to get on but it was kind of slow today. i am sure it is getting hammered with all the changes and such going on

**shortspark** · 08-03-2009 04:08 PM

Well, I went ahead and went on the Dish chat. I have AEP, Gold and Platnium and my bill from 7/28-8/27 shows $10 still being charged for Platnium. The rep on the chat line was very nice and said she would waive the Platnium so that saves ten bucks a month. I have always subscribed to HBO and Showtime and she also gave me three months free HBO and Showtime and I did not even ask!

**Lord_Vader** · 08-03-2009 04:12 PM

Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month.

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA

**Lord_Vader** · 08-03-2009 04:37 PM

Originally Posted by Lord_Vader

Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month.

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA

So I tried my luck w/chat. They said my bill would go down $10/month and no other changes. We'll see.

**PHXHoward** · 08-03-2009 04:42 PM

Originally Posted by Lord_Vader

Ok, so I am still confused. Sorry.

I have...

57.99 DishDVR Advantage Classic Silver 200
-10.00 DishDVR Advantage Adjustment ( I think this when I complained about the total price)
10.00 Classic Gold 250 ( gold bonus pack? )
10.00 Platinum HD
5.99 DHPP
0.00 TV2 Connection
0.00 Duo Receiver
12.00 DVR Receiver ( my 2nd DVR )
---------
95.98

-3.00 DishDVR Advantage Credit - Adjustment
3.59 State / Local Tax

And even though I am on autopay, I somehow carry a 10.39 balance month to month.

If I go to the new "gold with dvr" package, will it wash or will I save $10 / mo? Also, will I loose any current credits ( either the -3 or the -10 )?

TIA

You don't have any movie channel premiums so your bill should go down $10.

**sjannenga** · 08-03-2009 04:45 PM

We are new subscribers to dish network (installer comes Saturday)
We ordered the classic bronze 100 hd. What new channels would the platinum get me. I thought is only gave you hd in channels you already have.

**Jerryinvirginia** · 08-03-2009 05:08 PM

Originally Posted by sjannenga

We are new subscribers to dish network (installer comes Saturday)
We ordered the classic bronze 100 hd. What new channels would the platinum get me. I thought is only gave you hd in channels you already have.

The most recent word from Dish says the Platinum HD pack is to be absorbed in all levels of Classic packs. Haven't received any change notice that alters this move.

**SandFarmer** · 08-03-2009 05:10 PM

Originally Posted by wolfjc

When I try to go to the HD programming page it just goes through the loading thing and it never displays a page that you can read.
It sure looks as though Dish is getting hit very hard on their HD page.

I get a different variation of the page with every different browser I use. They are starting to use tech specific widgets, that have long since been found to cause problems. This will only cause them grief. BUT since they just started using them and their developers are cashing in on it, other than doing the right thing and telling them that simple is better, it will not be overload, but incompatibility that is causing problems.

**TNGTony** · 08-03-2009 05:10 PM

Platinum consists of channels that do not have standard definition counterparts on Dish plus two sports talk channels that do have SD counterparts but are not part of any "classic/HD" combo.

HDNet Movies
MGM Movies
Crime & Investigation
Logo (No actual HD content on this channel yet)
Fashion TV
World Fishing Network
NBA Network HD
NHL Network HD
------[EDIT]
Universal HD
MavHD
BETJ-HD (no actual HD content on this channel yet)
-----[/EDIT]

I think that's it.

See ya
Tony