Dish Programming Changes (Effective August 1st)

**Jerryinvirginia** · 08-03-2009 05:20 PM

Originally Posted by TNGTony

Platinum consists of channels that do not have standard definition counterparts on Dish plus two sports talk channels that do have SD counterparts but are not part of any "classic/HD" combo.

HDNet Movies
MGM Movies
Crime & Investigation
Logo
Fashion TV
World Fishing Network
NBA Network HD
NHL Network HD

I think that's it.

See ya
Tony

Add MAV & Universal HD

**dmendenjr** · 08-03-2009 05:35 PM

Originally Posted by Jerryinvirginia

Add MAV & Universal HD

and who could forget BET-J
(then again, perhaps that is who couldn't?)

**Paradox-SJ** · 08-03-2009 05:36 PM

I didn’t have the Plat HD pack...so I went on to chat in in a matter of min they added it. Done and DONE.

In the opening window i told them their website says the Plat HD PAK is now included with all HD packages and that i would like them to add it to my account. The following chat took less that 5 min.

You have been connected to (03) Jeremy K..
(03) Jeremy K.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
Paradox-sj: Okay and thank you.
(03) Jeremy K.: Your patience is greatly appreciated.
(03) Jeremy K.: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Paradox-sj Name: ***********
Paradox-sj: Address: **************
(03) Jeremy K.: Thank you for verifying.
(03) Jeremy K.: Hello I've added the Platinum HD free with the SilverHD on your account.
Paradox-sj: Thank you JK...have a lovely day!! :-)
(03) Jeremy K.: Your monthly rate remains same which is $67.99 plus taxes.
(03) Jeremy K.: Have I answered everything to your satisfaction?
Paradox-sj: Yes
(03) Jeremy K.: I see you have a High Definition Duo DVR (Model VIP 622) receiver where you can watch different channels on both the TV's for the price of one. This is the best advanced receivers available to watch the HD channels on HD TV. It also has a DVR functionality where you can watch one program and record another program at the same time. This receiver can record up to 200 hours of standard-definition or up to 30 hours of high-definition programming.
(03) Jeremy K.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day.
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window

**ryans80** · 08-03-2009 05:55 PM

Just got off chat with dish adding platinum went without a hitch. I had classic silver with hd already.

Please wait while we find a representative to assist you...
You have been connected to (03) Shaun C..
(03) Shaun C.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Shaun C.: Your patience is greatly appreciated.
(03) Shaun C.: Hello Mark.
Mark: Hello
(03) Shaun C.: Thank you.
(03) Shaun C.: You can get Platinum HD at no additional cost.
(03) Shaun C.: If you wish I can add this to your account.
Mark : Sounds Good can you add it for me would be great
(03) Shaun C.: Sure, I will.
(03) Shaun C.: I have added Platinum HD package to your account. You can see the changes with in 5 minutes from now.
Mark : Thank You
(03) Shaun C.: As mentioned earlier your monthly bill remains the same even after the changes.
(03) Shaun C.: You're very welcome.
(03) Shaun C.: You are all set. Have I handled everything to your satisfaction?
Mark : Yes thank you
Mark : Bye

**pendragon** · 08-03-2009 06:05 PM

Not everyone has success. We have Classic Gold 250 + GoldHD + Platinum. I tried to get the chat CSR to remove the Platinum charge and he insisted this was only for new subs. I pointed out that I found nothing on the Dish website to this effect and asked for a link. He couldn't find anything to back up his claim, but wouldn't make the change no matter what I suggested or pleaded about new vs. existing subs. Oh well, I guess I'll play roulette again later.

**espaeth** · 08-03-2009 06:13 PM

Originally Posted by pendragon

Oh well, I guess I'll play roulette again later.

Increase your odds and use the method Scott outlined:

Call in, drop your HD add-on.
Call back in again, and add HD.

**pendragon** · 08-03-2009 06:32 PM

Originally Posted by espaeth

Increase your odds and use the method Scott outlined:

Call in, drop your HD add-on.
Call back in again, and add HD.

Tried calling this time and got the same routine about new HD subscriptions. So per your advice I asked if I removed HD and then added it back, whether I would get the Platinum charge removed. The CSR tried it and it worked. Thanks!

**KAB** · 08-03-2009 06:33 PM

Unfortunately, and this IS NOT applicable to Dish more than any company's CSRs, in that some individual(s) can't be trained. Yesterday, a loyalty rep agreed to my requests, but I said I would have to think about it. She made the notes on my account. Called back and got a loyalty rep who said NO. I could tell she had "limitations". Called again, got a GREAT lady name Starr, and all was well. You just have to persevere.

**PrairieDog** · 08-03-2009 06:34 PM

I just called. I have Bronze 100 with HD. The rep said I can have the Platinum at no additional charge. She added them on the spot and confirmed my monthly rate. She then offered me HBO & Showtime free for 3 months. Took that too, and made a note to cancel those on Nov. 3. Not bad to get a whole slew of HD channels for no more money!