It's now 3pm and Dish is still not here for the 8-12 Install

[Toyzruskid1976]

I was called this morning at 10:30 and told that they did not have my 722k in stock and that they have to wait until today's shipment showed up.
This will be the 3rd trip to my house to do the install. First time the installer knew nothing about the EA, 2nd trip the site manager said I had to have an EA install but it would be a few days before someone could do the install, and now today.

I called the welcome center and they just passed me through to the dispatch department... not what I wanted

So when everything is all said and done and I get my install... what can I expect Dish to do to compensate me for their short comings? They've had my order on file for 10 days... they had the hardware 10 days ago but they have since given it away. The site manager told me on Saturday they had all my gear for my install as well.

I don't want something for nothing, but I've had to burn up several hours of personal unpaid time and honestly I'm a little frazzled... but what can I do.. go back to cable?

I want a credit for my time, or another 3 months of HBO for free... is that too much to ask??

Sorry... more of a vent than anything... feel like a damn show dog going through hoops to get away from Time Warner.

[bookworm370]

You caught it on you last comment.

Call 333-dish, tell them the whole story in excruciating detail and don't stop talking until you finish. Then ask them what they can do, you can then offer 'Shit, if you give me HBO for another 3 months I'll be happy, just install my dddddd receiver!"

Works for me every time.

[rrmills]

One time I took the day off when I had a scheduled install, and they never showed. I called Dish to complain, and they told me my appointment had been rescheduled - without bothering to tell me about it.

[Darrell S]

First off, your number is incomplete, AND it is the number of a DirecTv agent, Dish1Up.

800-333-dish is an official Dish network number. I use it all the time.

[lwvmobile]

I feel your pain, I went through the whole thing with the technician not calling or showing up in the time window, and he finally arrived at my house at 8 PM.

You wouldn't happen to be in the North Florida or Jacksonville area by chance?

[KAB]

800-333-dish is an official Dish network number. I use it all the time.

Well, I was guessing and dialed 888 and got Dish1Up. STRANGE coincidence???

[KAB]

I feel your pain, I went through the whole thing with the technician not calling or showing up in the time window, and he finally arrived at my house at 8 PM.

You wouldn't happen to be in the North Florida or Jacksonville area by chance?

Her info says Dayton OH.

[Toyzruskid1976]

They're finally here, doing the installation.... and they sent over a 722 and not a 722k like in the work order.

So no 722k and no OTA module.

Not sure if I should be concerned about having a 722 vs the 722k

this has been such a fiasco

[M Sparks]

They meant August 12th, not 8am to noon. They are a week early.

[Rangers484]

I had a situation with DISH recently that required 2 trips and 3 lengthy troubleshooting calls to correct.

When the problem was resolved I emailed CEO at Echostar dot com and explained to them the entire saga in great detail.

At the end of my email I told them the 3 things I expected of them and they agreed to each one.

Currently I get a $10/mo credit for a year, they waived the service call fee and they waived the shipping fee on the new receiver.

I probably could have asked for more but these seem to be the most typical mea culpa deals from DISH.

Don't just settle for 3 mo of free HBO. They give that to everyone who signs up anyway.