No upgrade offer for Puerto Rico subs but press release said otherwise

[coco62]

DISH Network - Investor Relations - 1.888.825.2557

link to official press release
DISH Network® HD Lineup In Puerto Rico Soars To 33 Channels - The Most High Definition On The Island

DISH Network also introduces five Spanish-language channels into DishLATINO packages




Englewood, Colo., August 6, 2009 – DISH Network, L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), today announced an unprecedented expansion of high definition services in Puerto Rico with the introduction of 24 new HD channels.* DISH Network now broadcasts 33 HD channels in Puerto Rico – the most offered by any pay-TV provider on the island.
New DISH Network high definition customers in Puerto Rico can subscribe to the Puerto Rico HD Pack, which includes 14 channels exclusive to DISH Network, for free until May 2010. DISH Network customers who already subscribe to HD programming will receive the newly-launched HD channels in their current HD programming package at no additional cost.
In addition to broadening its high definition lineup, DISH Network has expanded DishLATINO, its core Latino programming service, with the launch of five sought-after Spanish-language channels including Discovery Kids, Animal Planet, National Geographic, Utilisima and America TeVe Miami, a channel available exclusively on DISH Network. DISH Network’s local channel offering in Puerto Rico was also enhanced with the introduction of the popular Christian channel, La Cadena del Milagro, which joins 11 other local stations available to customers.
“DISH Network customers in Puerto Rico have access to the best of both worlds, with an extensive variety of channels in Spanish and English, including the most HD,” said Dave Shull, senior vice president of Programming for DISH Network. “With the introduction of all of these great new channels at no additional cost, we are proud to provide our subscribers the best viewing experience on the island at an unmatched value.”
Additionally, DISH Network is offering a one-dish option that features a 30” dish antenna and upgrade promotions for existing subscribers who want all of these new channels.
For more information about all of the new programming available to subscribers in Puerto Rico, visit
www.dishnetwork.com


or call (888) 898-3051.
*New HD channels include: A&E HD, Animal Planet HD, Bravo HD, Cartoon Network HD, CNBC HD, CNN HD, Comedy Central HD, Discovery HD, Disney HD, Disney XD HD, ESPN2 HD, Food Network HD, FX HD, HGTV HD, History HD, Lifetime HD, MTV HD, Nickelodeon HD, Spike HD, TBS HD, The Learning Channel (TLC) HD and The Weather Channel HD, as well as STARZ HD and Cinemax HD premium channels.

[javigr]

Every time I try to upgrade the chat CSR tells me That I can't upgrade. Haven't call dishnetwork or retailer. Have you called them?

[holy_devil]

I have call Today's television several times, they always answer with "we will call you back". I call dish they told me to call the retailers. I told them that retailers dont call me back. The csr gave me two new numbers to call. Guess what, one was disconnected, the other didn't take calls from Puerto Rico. I'm amazed at the great service current subs get.

[rajmarie]

Agreed....talk to Dish CSR...told me oh...ur from PR...talk to retailers....talk to them...oh ur under contract.....211 will cost abt 150...I was like WHATTT...then they said...I will call back...still waiting.

wtf.....I have actually given up on this. Even though I wanted HD...it looks like the money is just toooo much to justify it. hopefully cable can add more HD...by the time my contract is up...& I can see what deal they can give to me...& maybe I will jump there. ..& just disconnect my current account..& sign up with again...& hopefully got 2 HD boxes in the installation.

Till then...I will save my 150 for the box plus installation charges...Thanks Dish but no thanks

[crivera66]

Cancel your account and open another with another name and phone number, then add your existing receiver(s) to the new account, that worked for me.

[neljtorres]

Cancel your account and open another with another name and phone number, then add your existing receiver(s) to the new account, that worked for me.

You have learn alot my friend!

[rajmarie]

Cancel your account and open another with another name and phone number, then add your existing receiver(s) to the new account, that worked for me.

How that will get me a HD receiver. I only have SD receiver on my account ATM...& the amount I m being asked by retailers (since dish will not give me one) is very high & out of question.

I will have to though wait till Apr...for my contract to finish & see if with new account they give me HD box...otherwise I will try cable