Residential acct to commer. acct to resid. acct. -help

[emtpud]

I had residencial acct. for 4 yrs but because my apt(2nd floor) has commercial businesses on first floor I was forced by Dish to switch to commercial acct. The Dish Tech did this over the phone w/me and took about 30 minutes. Now I've actually moved to a single family house and want my resident. programming back. Dish tells me it could take up to 45 DAYS to send a Tech out to verify my true address! My feeling is that a Tech is not going to be paid for this and I'll never get anyone out here. Any ideas on how to shorten the wait or any help to get my regular programming back? Sorry for long story. ps; Why can't they change me back over the phone-I already got a bill at new address? Paul

[boba]

Close the account and start a new account in someone else name. Because you were commercial they have to verify that you are nolonger commercial you are at their mercy.

[emtpud]

I really don't want to use different name. I guess I should have asked if it is normal for them to send someone out to verify address? Maybe I should have done the "Dish Mover" scenario? I didn't because I have my 2 dishes already set up. Thanks, Paul

[Iceberg]

wonder if the ceo address would work better?

[emtpud]

Iceberg: enlighten me please. what CEO address would that be ceo@echostar?

[Iceberg]

correct

ceo@echostar.com

Send a polite email to them explaining the situation and (usually) the executive office is able to help a little more than frontline CSR's

(make sure to give your acct info and a good call back number)

[emtpud]

Thanks Iceberg, I will do that Thursday. Paul

[chikagobnd]

I have just recently gone through a similar situation. I went from commercial to residential. I just canceled my commercial account, and set up a NEW residential account at my new home address. I was able to take advantage of new customer promotions since I was a "new residential customer". Since you went from residential to commercial and now back to residential, I don't know if that same process will work for you or not. When I set up the new residential account, it took about 45 minutes on the phone with the CSR as they had to do some work-arounds on my account since I kept coming up in their system as a current/former customer. But with some patience and a persistent CSR, we got it worked out. So, I'm confident you can get this taken care of fairly quickly...I had my system installed within 7 days of closing my commercial account. Be patient and calm and I think you can get the resolution you're looking for. Good luck! Let us know how it went.

[navychop]

Actually, they don't need to send someone out. They can go thru UPS and see if it's classed as residential (different rates). Or look at your location thru Google earth maps.

[emtpud]

Per Iceberg's advice I sent off a polite informative email to ceo@echostar.com early this am. I'm waiting for a reply. I'll wait a couple of days and then I'll call them and first I'll ask them to check Google/UPS and if not a positive response then I'll take the advice and cancel out and start over. I'll let you all know. This is one MAJOR reason why I support this site. Thanks to all. Paul