pay again ???

**Hemi 6.1** · 11-10-2009 09:03 AM

Originally Posted by juan

DVR service on a 211 is a one time fee I dont think you can stop that once you have it

Its a One time Fee, WHILE YOUR A CUSTOMER!. If you Cancel or drop service why should they let you keep anything from an account that no loger excists? So if drop my Verizon Internet, and six months later I decide to start up again, They should just give me back my router,modem,and same rate plan as when I left. Yea , OK . This is the real world. I'd be getting charged exactly the same as anyother returning customer.

**Lt Disher** · 11-10-2009 10:49 AM

The question seems to be whether the fee is tied to the individual 211 box or to the account. It could reasonably be done either way, but it appears that DISH considers it tied to the account.

**Stargazer** · 11-10-2009 01:23 PM

They charge for each 211 on your account but if you have a 722 and want external hard drives on them then it covers any DVR that you want an external hard drive on.

**KAB** · 11-10-2009 02:57 PM

Originally Posted by Stargazer

They charge for each 211 on your account

If you are talking EHD, no.

**Pepper** · 11-10-2009 03:12 PM

Valid complaint here, IF the account number is the same and the receivers are the same.

If you got a new account and new receivers, tough!

They can't have it both ways. If a returning customer can't get new customer promotions, they should be able to reactivate at the previous level of service with no repeats of "one time" fees.

**navychop** · 11-10-2009 03:27 PM

Nice post, DishSubLA.

**DishSubLA** · 11-12-2009 12:45 AM

Originally Posted by Lt Disher

The question seems to be whether the fee is tied to the individual 211 box or to the account. It could reasonably be done either way, but it appears that DISH considers it tied to the account.

As would the majority of businesses. Some warranties are transferable and Tivo associates it "lifetime" status to the box, but those are uncommon practices. Besides, TiVo desperately needs to allow the "lifetime" service to be transferable because they had to grow the business, and now they are bleeding subscribers. Most healthy companies don't practice the TiVo model.

**DishSubLA** · 11-12-2009 12:47 AM

Originally Posted by Stargazer

They charge for each 211 on your account but if you have a 722 and want external hard drives on them then it covers any DVR that you want an external hard drive on.

because one is primarily an archival feature and the other allows recording directly to the HDD.

**DishSubLA** · 11-12-2009 12:48 AM

Originally Posted by Pepper

Valid complaint here, IF the account number is the same and the receivers are the same.

If you got a new account and new receivers, tough!

They can't have it both ways. If a returning customer can't get new customer promotions, they should be able to reactivate at the previous level of service with no repeats of "one time" fees.

If the account was closed then, as in he was not paying a penny to keep it in a status for reactivation, then absolutely . . . bonkers! Some people just don't get it. I've already explained why this does NOT have to be the case in a previous post. How does any business keep its customers? By the customer knowing that if they leave a company as a client, they lose the status they have now. Otherwise everyone would be playing Direc TV one day, then switching to cable, then switching to Dish, then back to Direct with all the previous status, then back to Dish not having to lose any of the previous status. Unfortunately, we have a system that encourages dis-incentive to close an account. It is just a fact of capitalistic life. That's the way it works. Not they ANY of us would like it to; we are all with you in WISHING that were the case, but it's not, and it is ethical.

Now, if the account was "asleep" for the very extended period of 6 months, then I think it is up to the company to decide about having to pay the fee again. I personally wouldn't like it if they charged again, but it would still be ethical, but not as customer friendly. If we don't like it, then we give our business to someone else. Hello Direct TV or cable. That is how we "vote" in this country.

**MikeinBaja** · 11-12-2009 01:10 AM

Guys it's not like AIDS or Herpes, you don't have it "forever" ; you leave - you lose - end of story.

Want to see both D and E start standing their corporate ground - only way to continued profitability for either.