Gold HD vs. Platinum HD??

**CowboyDren** · 11-09-2009 01:10 PM

Well, that's the way it used to be...

**CowboyDren** · 11-09-2009 01:41 PM

I just got out of a web chat, where I was informed that I couldn't select a Turbo Bronze account anymore. I was, however, able to get Classic Bronze + (HD + Platinum) + Locals. That knocked me down about $20, though I was hoping for more like $30.

**dennispap** · 11-09-2009 01:54 PM

Originally Posted by TNGTony

I always forget those. Aren't these also available as part of the Sports Pack if you have an HD enabled receiver?

See ya
Tony

Yes

**cruzmisl** · 11-09-2009 09:21 PM

OK thanks for the explanation. I didn't know if I was getting charged twice for the same thing. What a strange system.

**DishSubLA** · 11-10-2009 03:29 AM

There should be NO Charge for Platinum HD if you sub to one of the 3 main tiers: Bronze Silvver or Gold plus HD. At that point the Platinum is now offered at no additional charge. However, Dish did not adjust or inform current subs about this, so now, if you are still being charged the $10 for Platinum, then you have to either log in to chat (the best method) or call in and tell them that you know that others are getting Platinum at no additional cost, and you want Platinum at no additional cost. They will remove the $10 monthly charge. In other words, Dish is collecting $10 per month for Platinum HD in a disingenuous manner. Good Luck.

**BuddyBoy** · 11-10-2009 03:35 AM

Originally Posted by DishSubLA

However, Dish did not adjust or inform current subs about this, so now, if you are still being charged the $10 for Platinum, then you have to either log in to chat (the best method) or call in and tell them that you know that others are getting Platinum at no additional cost, and you want Platinum at no additional cost. They will remove the $10 monthly charge. In other words, Dish is collecting $10 per month for Platinum HD in a disingenuous manner. Good Luck.

I could not get free Platinum HD via chat. Here is a transcript of my chat with the CSR, from an older post:

(23-12-3) Lori N.: I will be happy to remove the Platinum package from your account. You will lose Crime & Investigation, HDNet Movies, MGM, NBA TV, NHL Network, Universal, world Fishing Network, Fashion TV, FX HD, BET JAzz, MAV TV, LOGO HD
BuddyBoy: I don't want to have the package removed, my understanding is that I can continue to receive those channels but have the $10/month charge removed permanently.
(23-12-3) Lori N.: I do apologize that is incorrect.
(23-12-3) Lori N.: The only way to remove the charge is to remove the package, then you will no longer receive those channels.
BuddyBoy: My understanding is that if I drop the package completely via dishnetwork.com, I can add Gold+Platinum for $10/month. If that is true, why can't you make the change?
(23-12-3) Lori N.: I am sorry, there is a new customer promotion that includes the Platinum with the HD package.
The agent is sending you to HDTV - High Definition Programming Options.
(23-12-3) Lori N.: You will see at the bottom of that page the disclosure that is only available for new customers.
BuddyBoy: If I were to drop all HD right now, what would my options be for adding HD to my account?
(23-12-3) Lori N.: I don't understand what you mean?
(23-12-3) Lori N.: Why would you remove that if you wanted it?
BuddyBoy: I have read reports on satelliteguys.us that there is no longer a charge for platinum HD, that you can get the channels in Gold+Platinum for just the price of Gold HD. This is for existing customers.
(23-12-3) Lori N.: I am sorry we do not honor as valid any information that is not on the official website.
BuddyBoy: I am trying to figure out how I can get the $10/month charge removed from my account, because many people have called in and been able to do that.
(23-12-3) Lori N.: I am sorry for misleading information.
The agent is sending you to Satellite Television - DISH Network - 1.888.825.2557.
BuddyBoy: Ok, thanks.

I went online, removed all HD, right before confirming hit "Back", added Gold+Platinum for $10, also got the free HBO and Showtime promotion (I already had AEP), and my bill dropped $30/month.

**allargon** · 11-10-2009 04:05 PM

Originally Posted by BuddyBoy

I went online, removed all HD, right before confirming hit "Back", added Gold+Platinum for $10, also got the free HBO and Showtime promotion (I already had AEP), and my bill dropped $30/month.

Silly question, did the free HBO re-up your contract?

**ggw2000** · 11-10-2009 04:29 PM

Originally Posted by allargon

Silly question, did the free HBO re-up your contract?

If I remember rightly this extends your contract with Dish. That is one of the reasons that I did not jump on it. I have no contract and do not want one.
Gerry

**Minac** · 11-10-2009 08:51 PM

I just got rid of my xtra $10 for platinum HD. Easier than i thought through chat! Just told them that I don't understand why I was paying for something that many other customers were not. The rep said "let me check with my supervisor". 2 minutes later she came back and said that they will keep all the channels for just the $10 and not $20. Just checked my online account and it is all correct under my programming. I guess I'll wait to see the new statement. Must of just got lucky?