I really Love Dish network.

**vaylon** · 11-20-2009 05:36 PM

Heres the real funny part about my big credit.

When the installers came out to install the 722.
The first installer tried to activate it by phone. That failed
so he tried again by phone.That failed.

So they figured it was the 722 and ordered a new one from another district.
Next day the same installer showed up with some help and tried again. He called it in and that failed.
He worked on it some more, then he called it in again, that failed. He spent most of the day trying to get the unit to activate and couldn't.

So the next day he shows up with his supervisor and a new 722. The supervisor calls in to activate it and guess what? it failed to activate.
So then the supervisor calls his manager and the manager comes out along with 3 other crews of installers. They tried 2 more units and the manager made them pull everything out and start from scratch with new everything, new wires and dishes and everything.
He phoned it in and it activated.
Not sure what they had done wrong.
About 2 months later the 722 died. So I called in to get a replacement. Thats when I found out I had multiple 722's on my account. Apparently every unit they called in got activated in dishes system but not the player itself. So they removed all the activated units from my account.
Only thing I can figure is that each time they phoned in to activate one, I got a credit on my account for the activation. Not sure how the installers got paid, but I am guessing that they also might have gotten credit for each activation. Why else would they tell me to not worry about it. Unless they had something to lose.

As for dish's CSR's, they have always been the nicest and best customer service people I have ever dealt with. Each time I call, I get a CSR from somewhere close to me here in Virginia. They all have the southern accent and very sweet. Most of the time we start talking about other stuff that has nothing to do with dish.

But my next door neighbor had a completely different experience. He is a transplanted Bronx New Yorker and had trouble with everyone from the installers to the CSR's. I tried to help him out by telling him that it is not a good idea to call people "stupid fuc53rs" when they are drilling holes into your house.
He didn't listen.
As soon as the installers left he was on the phone demanding 6 months of free service and complaining about how rude the installers were to him and his family. Then when they wouldn't give him the credit , he told them to come back and get it. Next morning they came back and pulled everything in about 10 minutes.
He ended up getting directtv but the direct installer wouldn't touch the house. He worked for a subsidiary of the other installing company.
The guy ended up with a direct tv dish in his front yard and cables running thru a window. But for some reason he is as happy as can be with Direct.

**digiblur** · 11-20-2009 05:38 PM

Hell I'd love DishNetwork too if I got that kind of deal.... almost free TV basically.

**priester68** · 11-20-2009 06:13 PM

Big fan of Dish Network too. After being with Directv for 10+ years I had the last straw with a Direct CSR and told them to shove it the same day my contract was up. Called Dish and they had me up and running within 24 hours of my call. Very nice CSR's and the programming (for me personally) is much better. Not a big sports fan. Saints on locals and RED ZONE CHANNEL take care of it all. Thanks Dish. No complaints here.

**jasperpso** · 11-20-2009 06:44 PM

i pay 90$ a month, and i still love dish.. i had directv for a few years, 6-9 years ago, then cable, and then to dish about 5 years ago, and i definitely prefer dish network to the other options..

**Koilvr** · 11-20-2009 07:35 PM

SOOO you ASSUME I was rude to dishnetwork CSR's when they canceled my auto pay and made me lose my cimemax penny deal?

**Don Landis** · 11-21-2009 04:16 AM

I like, not love, DishNetwork too.

Went with Dish because they offered Showtime in HD first. Then they had a great 921 DVR that, while a bit buggy at first, was so much better than the way I used to do things with DVHS Tape, then they offered the most HD movies for many years. Never got a special deal, they just charged me what I thought was a better price than the two competitors, Comcast and DirecTV and I paid that price. Once they gave me a new 722 and that is on my account for free but that's all I have gotten from them as a gift.

One thought though, on that deposit you got of $1000 to your account, watch out, you may get that reversed one day if they do an audit. You'll find out after checks bounce. Once you give a business permission to transact directly to and from your bank account, it takes an act of god to reverse that permission. You'll need to file all sorts of paper work and even then they may come in under a different business name. Best to close the account and never give anyone permission to access your account again. Auto pay is best done through a CC ( not check or debit card) where you have recourse on unauthorized charges. When you give permission to access your account you'll have 24 hours to contest it with your bank. I've been through this in a fraud case. If they put $1000 in by "mistake" they will likely reverse it some day without warning, legally.

**Jhon69** · 11-21-2009 11:29 AM

I like whichever provider makes my pocket book look better this year it was Dish,three years ago it was DirecTV,2 years from now? who knows?.

Hope Dish does not read the OP thread and start sending out back charges!.

**DishSatUser** · 11-21-2009 11:29 AM

I neither "love" nor "hate" DISH. They are a utility that provides me a service and there is no emotional attachment either way.

In the course of time, I have been satisfied with service and customer support and also the reverse. I've churned and used other providers and came back after the alloted time necessary.

All in all, I'd give them 1 thumb up and 1 thumb down.

**Grandpa J** · 11-22-2009 01:53 AM

I've had Dish for over 10 years. I wish I could say I "Love" them but I can't. They do provide programming at a reasonable cost but...
1) I was told when I purchased my 6000 receivers I would get all future HD (not) in 1998.
2) I don't remember how many times everybody was promised more HD and it did not happen
3) To get customer "service" to address a problem is at best a crap shoot.
4) After all these years I know about as much as tech CRs in trouble shooting as all they can do is read the check list script. If call and you tell them you've already done all of the thing on the check list you must go over the check list again. I took one hour plus the other day for them to finally agree the 622 was dead, and put in a replacement order.

Is "Dish" worse than Directv or cable no, not at all, but no better either. I don't "love" them or hate them. I just use them. Just realize you will run into problems sooner or later with any provider be it subscription costs, tech service or programming.