Will receiver purchased from eBay be covered under DHPP??

**WizeGuyDezignz** · 12-09-2009 12:53 PM

I purchased a DVR 522 from eBay that is having problems. I don't think I can get a refund from the seller. With that being said, will Dish replace or troubleshoot my receiver under DHPP? Or am I SOL? Thanks!

**rthomp03** · 12-09-2009 01:48 PM

Don't know about DHPP but I purchased a new ViP-211K this fall on ebay that had problems and Dish replaced it under warranty (albeit a refurb).

**WizeGuyDezignz** · 12-09-2009 01:54 PM

Originally Posted by rthomp03

Don't know about DHPP but I purchased a new ViP-211K this fall on ebay that had problems and Dish replaced it under warranty (albeit a refurb).

Oh cool. Did they have to come out to your house and check the thing out or did they just send you a new one (refurb)?

**KAB** · 12-09-2009 01:59 PM

Originally Posted by WizeGuyDezignz

Oh cool. Did they have to come out to your house and check the thing out or did they just send you a new one (refurb)?

Depends. If they can ascertain a specific failure, they will send a replacement. If it' something "gray area", they will send a tech.

**WizeGuyDezignz** · 12-09-2009 02:17 PM

Originally Posted by KAB

Depends. If they can ascertain a specific failure, they will send a replacement. If it' something "gray area", they will send a tech.

Cool thanks for the info!

**LER** · 12-09-2009 06:22 PM

IIRC the rule is DHPP covers ALL DISH BRANDED stuff on the account.

As long as it's activated, it should be covered.

(Again, IIRC).

**Stargazer** · 12-10-2009 02:57 PM

Don't matter where you get the receiver from as long as you have the warranty on your account (DHPP) and you didn't abuse the receiver and put a big ding in it or put something into the receiver if you have it active no your account.

**rthomp03** · 12-10-2009 08:47 PM

Originally Posted by WizeGuyDezignz

Oh cool. Did they have to come out to your house and check the thing out or did they just send you a new one (refurb)?

I did the phone chat debugging technique and they sent me a replacement via UPS. You simply return the bad receiver.

**DishSubLA** · 12-11-2009 05:24 AM

DHPP covers ALL Dish Networked labeled equipment regardless of from where you got it. This coverage is absolute, just as long as everything in your system is either a Dish Network branded part or a Dish Network approved part such as Holland blue colored diplexers or Holland red colored splitters or Eagle Aspen Home Node, etc. A complete list of Dish approved parts is available on the web, but I don't have that link anymore.

If, upon inspection, they find even ONE part that is not Dish Network branded or Dish approved, it will void the warranty and Dish won't pay for the repairs or cost of replacement parts or boxes, etc.

**Rangers484** · 12-11-2009 06:11 AM

Originally Posted by DishSubLA

DHPP covers ALL Dish Networked labeled equipment regardless of from where you got it. This coverage is absolute, just as long as everything in your system is either a Dish Network branded part or a Dish Network approved part such as Holland blue colored diplexers or Holland red colored splitters or Eagle Aspen Home Node, etc. A complete list of Dish approved parts is available on the web, but I don't have that link anymore.

If, upon inspection, they find even ONE part that is not Dish Network branded or Dish approved, it will void the warranty and Dish won't pay for the repairs or cost of replacement parts or boxes, etc.

Just to confirm, DHPP includes owned receives out of warranty like the one the OP got from Ebay?