Problems with local channels in HD in Sacramento, Ca

**golfergirl13** · 12-13-2009 08:13 PM

For the last 4 days, I have not been able to see any of the local channels in HD. Well, I should say, its off/on. However, I am able to see TNT, ESPN, TBS and all the other non local channels in HD.

Whenever, I go to a local channel in HD, I get, "Acquiring satellite signal" screen and then 5 seconds later, I get "Sorry for the interruption. There is no need to call us. We are working to have this channel back as soon as possible" screen.

After much frustration, I finally called Dish yesterday and after unplugging/plugging the dish receiver, I was able to watch all channels including the locals channels in HD.

While watching football this morn ing on the local channel in HD, everything was fine up until 4 hours ago. And now I am having the same problem. So, I unplugged/plugged the receiver again, but this time it did NOT work. So, I called dish and the rep couldn't help me. She said she will report my issue to the engineering department. She said even if she sent a technician to my house, the tech wouldn't be able to help either because the only one that can help with this issue is the engineering department.

Any suggestions? Has this happened to anyone else? By the way, I have a Samsung LCD HL-S5688W.

**Koilvr** · 12-13-2009 10:36 PM

Do you also have over the air HD? are you using a Antenna to get your local HD?

**golfergirl13** · 12-13-2009 10:40 PM

I am not using an antenna. Never had to. After being with Dish for over 3 years, never had a problem with any local HD channels until a few days ago.

**Koilvr** · 12-14-2009 01:09 PM

Then I have NO idea what can be wrong with ur box. Sometimes when u have OT HD if ur signal is poor or goes out it will also make ur sat signal go bad. I think it is a bug in the software.

**sA :: Shaggy** · 12-14-2009 01:55 PM

go to menu 6-1-1 sat 110 and transponder 15. what is ur signal level at.

your sd locals come in on transponder 20, hd locals transponder 18. but 18 will NEVER lock. so just look at 15. and report back.

**digiblur** · 12-14-2009 02:06 PM

I suspect his TP 20 is going to be quite low... the HD locals are running at 8PSK 5/6 FEC which requires quite a bit more signal strength to sustain a picture.

**sA :: Shaggy** · 12-14-2009 02:14 PM

thats what i thought. the crs has no idea wat she was talking about. needs to have a tech sent out. (bet you it was mounted on a fascia). Sacramento has had a lot of storms lately.

**Pinchhitter** · 12-14-2009 04:04 PM

I agree, it is most likely due to the storms and winds that may have knocked the dish off direction a tad. My parents had a similar issue until the dish was re-peaked last week and now locals do not drop off.

**golfergirl13** · 12-14-2009 06:40 PM

Thanks for all your help. I did more searching last night and one article I came across said to unplug the receiver overnight and it should be good to go. So, I did that and plugged it back in this morning and now I have local channels in HD.

However, I really don't understand something. I unplugged the receiver for a few minutes and plugged it back in and it didn't work. So, why would it work after I unplugged it overnight???

Well, let's hope this fixed the issue. By the way, I am a female (as in my username) and I am a golf-a-holic. Just thought I would throw that out there.

**sA :: Shaggy** · 12-14-2009 08:48 PM

my bet...

Its NOT going to fix the problem. please check your signals. (if your sat 110, transponder 15 is in the low 50s-40s u NEED someone to come out.)