Statement from DISH - Not Getting the New HD?

[countyroad265]

Hello, everyone. New member, longtime lurker, just to report the completely painless upgrade experience today to the eastern arc. Went from 2 dishes to 1, and confirmed the additional HD channels, the absence of which prompted my call to support 2 days ago. My experience may be an exception, but this was, by any metric, great service.

[TheKrell]

New member, longtime lurker, just to report the completely painless upgrade experience today to the eastern arc.

How much did this cost you? I just tried the online chat with tech support and the best they could do was charge me $6 + $15 + unspecified amount to downgrade again. My email to the ceo address has gone unanswered.

[countyroad265]

How much did this cost you? I just tried the online chat with tech support and the best they could do was charge me $6 + $15 + unspecified amount to downgrade again. My email to the ceo address has gone unanswered.

Fifteen bucks is what they told me. I do have that $6/month insurance charge, so the $15 is something like a co-pay, I guess.

[ashutto20]

Just did chat and this is what I got...
















Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
(04-03-23rf) Karen A. LJ0: I'd be happy to assist you with that.
me: ok thanks
(04-03-23rf) Karen A. LJ0: Are you looking to upgrade your equipment or add TVs?
me: EA upgrade program for $1 and 2yr commitment
me: eastern arc dish
me: 1000.4
me: to receive the new hd channels that were lit up a few weeks ago
(04-03-23rf) Karen A. LJ0: Ok, the $1 is the hold amount placed on your credit card.
(04-03-23rf) Karen A. LJ0: so, you just want to get the new HD channels?
me: placed on my credit card...for what if i might ask
me: yes
me: new hd
(04-03-23rf) Karen A. LJ0: Just for a hold until the installation is done.
(04-03-23rf) Karen A. LJ0: ok
(04-03-23rf) Karen A. LJ0: For account security purposes, can you please verify the last 4 of your SSN on the account?
me: ****
(04-03-23rf) Karen A. LJ0: thank you. Actually just to upgrade to the HD channels, you don't need the $1 hold on your credit card or a new 24 month commitment. that is only if you are upgrading your equipment as well.
me: no
(04-03-23rf) Karen A. LJ0: ok
me: i have 622 and 211 both should be compatitable
(04-03-23rf) Karen A. LJ0: Yes, I can have someone out tomorrow 8-12 or 12-5, which works better?
me: 12-5 but no one will be here until after 3ish
me: is there another day
(04-03-23rf) Karen A. LJ0: sure any day you want
me: saturday maybe
(04-03-23rf) Karen A. LJ0: No problem, give me a moment to schedule this.
me: ok and there is no charge no cost no nothing correct
me: and for the 1000.4 dish
(04-03-23rf) Karen A. LJ0: Your Technician Visit is scheduled for 3/20 between 12-5. The tech will arrive at your home during this timeframe, however the completion of the work may go past 5PM. The Technician Visit will take 1-3 hours so please plan accordingly. Please plan accordingly so that the tech can complete the work as required. Once the work has been completed you will see the charge for $0 on your next statement listed as Technician Visit.
If you need to reschedule, please call 1-800-894-9131 or contact us through the Live Chat link online at least 24 hours in advance to notify us. Someone 18 years or older will need to be present in order for the work to be performed. Your service call includes a 60 day warranty.
me: eastern arc correct
(04-03-23rf) Karen A. LJ0: Correct.
me: haha
(04-03-23rf) Karen A. LJ0: Is there anything else I can assist you with today?
me: just want to make sure i owe nothing
(04-03-23rf) Karen A. LJ0: You are correct. Thank you for being a DISH Network customer, have a wonderful day!
me: are you sure
(04-03-23rf) Karen A. LJ0: Yes
me: haha sorry i just want to make sure
me: haha
(04-03-23rf) Karen A. LJ0: You can be sure.
me: ok thanks and i apperciate your help

So according to Karen I owe nothing and free upgrade to EA

We will see what happens on Sat

[iviv2002]

Have two dishes - 110/119 and 61.5, and two receivers VIP612 and 381. Did a chat twice and asked for upgrade - first CSR didn't have any idea of new HD channels, second CSR set up for me instalation of Dish 1000.4 on 03/19/2010 between 8 and 12. The tech was here 10 mins before 8 am, we talk and I told him what I want - keep 110/119 dish for 381 and replace 61.5 with new Dish 1000.4 for VIP612. No problems, he was done for 1.5 hours and did a great job! Now I have all HD channels, haven't seen any missing SD channels so far... And I was told this will cost me $15, but lets see when this charge appears on my statement. I tip the tech well...

[ashutto20]

So has anyone got this done for free???...like I sated in my post above I am supposed to pay nothing...

Thanks in advance

[sca]

i've noticed that people with 500+ and 61.5 for locals are out of luck on this one.
cant really do a 5 sat install.

[cosmo_kramer]

So has anyone got this done for free???...like I sated in my post above I am supposed to pay nothing...

Thanks in advance

I did.

[Laddyboy]

i've noticed that people with 500+ and 61.5 for locals are out of luck on this one.
cant really do a 5 sat install.

They've been installing a 1000.4 and using the 118.7 feed from the 500+, unfortunately, a 2-dish setup.

[mattmccabe]

So, is "EA upgrade program for $1 and 2yr commitment" a secret program or is it an advertised promotion? Is it the Magic Pill to get a free upgrade to Eastern Arc so I can receive the new HD programming?