I cannot get new HD without converting to all HD

[megawayne]

This guy is full of it.


Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
(04-03rf) Phillip M. YWR: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
(04-03rf) Phillip M. YWR: For account security purposes, can you please verify the full name and the last 4 of your SSN on the account?
(04-03rf) Phillip M. YWR: Are you still there?
Johnson: hello
Johnson: are you on?
(04-03rf) Phillip M. YWR: For account security purposes, can you please verify the full name and the last 4 of your SSN on the account?
Johnson: XXXX XXXX
(04-03rf) Phillip M. YWR: thank you
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
(04-03rf) Phillip M. YWR: the reason you didn't get these channels, is because they are available on different satellite locations than you have
Network connection re-established.
Johnson: What do I need to do?
(04-03rf) Phillip M. YWR: you would have to upgrade your receivers and have your dish pointed at a different location
Johnson: the vip622 cannot get 129
Johnson: they attempted a setup when I bought it
(04-03rf) Phillip M. YWR: ok, then you wouldn't be able to get them then
Johnson: why?
Johnson: They told me there used to be a weak signal
Johnson: but its been 5 yrs ago
Johnson: they replaced the satellite since then didnt they
(04-03rf) Phillip M. YWR: there's a weak signal because you don't have a good line of sight to that location
Johnson: I am pretty sure I have a good line of sight for it
Johnson: 119 and 110 are toward an open field
(04-03rf) Phillip M. YWR: if it was good when it was installed, it wont be good now
Johnson: thats 10 degrees over correct?
(04-03rf) Phillip M. YWR: im not sure
(04-03rf) Phillip M. YWR: if it was good when it was installed, it wont be good now
Johnson: 129-119=10
(04-03rf) Phillip M. YWR: ok
Johnson: the 622 is more than capable
Johnson: Are my locals available on 129?
(04-03rf) Phillip M. YWR: it has nothing to do with that receiver
Johnson: right
(04-03rf) Phillip M. YWR: ok
Johnson: you said I had to upgrade my receiver
Johnson: see directly after what do I need to do
(04-03rf) Phillip M. YWR: the non hd receivers
Johnson: I know they will not pick it up
(04-03rf) Phillip M. YWR: and no your local channels don't come on 129
Johnson: can I get 129 and 61.5
(04-03rf) Phillip M. YWR: you have to have all hd boxes in order to get the locations that you need
Johnson: why
(04-03rf) Phillip M. YWR: because they don't support non hd boxes
Johnson: they can still run on 110 and 119 correct?
(04-03rf) Phillip M. YWR: correct, but those channels don't come on those locations, that's what im trying to tell you
Johnson: I know
Currently experiencing network delays, one moment please....
(04-03rf) Phillip M. YWR: ok
Network connection re-established.
Johnson: the non HD receivers will never get them
Johnson: I understand that
Johnson: but can I have 110, 119, 61.5 and 129 all on my 622
(04-03rf) Phillip M. YWR: no, you need what we call the eastern arc install, and eastern arc does not support non hd receivers
Johnson: what locations do they cover
(04-03rf) Phillip M. YWR: 77, 72.5
Johnson: I prefer to keep what I have and add 129
(04-03rf) Phillip M. YWR: you cant, that wont get you what you need
Johnson: I know people whom run all 4 locations
Johnson: how do they do it?
(04-03rf) Phillip M. YWR: they have a good line of sight to all 4 locations, you don't
Johnson: Did I mention that 129 is towards and open field
Johnson: I have a poor line of sight towards 61.5
Johnson: thus hitting 72 area
(04-03rf) Phillip M. YWR: yes, and you also said that the tech didn't get a good signal to it, that is why you have 61.5
Johnson: I got a signal but it wasnt great
(04-03rf) Phillip M. YWR: exactly
Johnson: Plus my locals were on 61.5
Johnson: so they moved it
Johnson: same signal on 61.5
(04-03rf) Phillip M. YWR: ok
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: How can I add 129?
(04-03rf) Phillip M. YWR: you cant, you don't have a good line of sight to it
(04-03rf) Phillip M. YWR: plus those hd channel come in on 77
Johnson: The trees have been cleared that would have caused any issues
Johnson: What now?
(04-03rf) Phillip M. YWR: you can get it unless you upgrade your receivers to all hd
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: Yes
Johnson: I would like a 129
(04-03rf) Phillip M. YWR: you cant get it sorry
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: The dish can be moved 10 feet for perfect signal
Johnson: I need to speak with your supervisor
(04-03rf) Phillip M. YWR: ok
Johnson: Well?
Currently experiencing network delays, one moment please....
(04-03rf) Phillip M. YWR: hold please
Network connection re-established.
Currently experiencing network delays, one moment please....
Currently experiencing network delays, one moment please....
Currently experiencing network delays, one moment please....
Johnson: The installers used a previous Directv install
Network connection re-established.
(04-03rf) Phillip M. YWR: ok
Johnson: When can I speak to him
Johnson: or her
(04-03rf) Phillip M. YWR: he is not available at the moment, you would need to call in if You wish to speak with a supervisor
Johnson: Please have this chat session emailed to me
Johnson: Since I cannot have 129
(04-03rf) Phillip M. YWR: sorry, i don't have email
Johnson: I would like a personal record of this
Johnson: I have always had the chat sessions emailed
(04-03rf) Phillip M. YWR: i don't have email capability
Johnson: Are you the only one?
(04-03rf) Phillip M. YWR: at this time yes
Johnson: You realize I have a Dish 1000.2
(04-03rf) Phillip M. YWR: ok
Johnson: Why cant I just move the LNB?
(04-03rf) Phillip M. YWR: you can try, but it will mess up your programming
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: What number can I contact your supervisor and what is your employee ID
(04-03rf) Phillip M. YWR: you can call 18003333474 for a supervisor
Johnson: Employee ID?
(04-03rf) Phillip M. YWR: ywr
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: ywr is employee ID?
(04-03rf) Phillip M. YWR: yes
(04-03rf) Phillip M. YWR: Is there anything else I can assist you with today?
Johnson: Thats it
(04-03rf) Phillip M. YWR: Since you have indicated that there is nothing more that I can assist you with, I will now be ending this chat session. Thank you for being a DISH Network customer, have a great day!
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[jmccurrytech]

Wow by listening to that rep I think I just lost 10 IQ points

[jwolf]

This guy is full of it.

I don't understand the reason for this topic. It appears that you don't understand what rep. from dish was telling you.

Was this your attempt at humor?

[megawayne]

I have never been argued with so much for something I am paying for.

[megawayne]

My 129 is wide open. He has no clue.

[megawayne]

I don't understand the reason for this topic. It appears that you don't understand what rep. from dish was telling you.

Was this your attempt at humor?

129 is wide open. I am not getting sold something that I do not want. Cant you run 4 satellites? The simple fact is the guy has no clue what I have.

I understand clearly what he was saying. Maybe you would just fold and sign up for the all HD, but I am not wasting my money. I want the 129 installed.

[apollog]

I don't know why these topics on "I cannot get the new HD channels" keep getting started. There is nothing the members on Satelliteguys.us can do. Call DN not Satelliteguys.us.

[jmccurrytech]

u can have up to 5 satellites

[apollog]

u can have up to 5 satellites

With what switch? DN's best switch is the DPP 44, and that can only handle 4 satellites. Do you know something we don't?

[megawayne]

I don't know why these topics on "I cannot get the new HD channels" keep getting started. There is nothing the members on Satelliteguys.us can do. Call DN not Satelliteguys.us.

This is to pass along not to get suckered into something you dont want.