Can't get the new HD...but can't go EA either...what are my options?

**Laddyboy** · 02-14-2010 04:30 PM

One would have thought E*, knowing what was upcoming, would have educated their CSRs about sat upgrades and repoints. I can't believe a supervisor could be that clueless.

**Andrewwski** · 02-14-2010 04:47 PM

Now I'm disgusted. I just spoke with a "Partner Helpdesk Subject Matter Expert (an Escalations Team)" person and he told me (1) my SD locals are on 61.5 (which I believe is untrue) and that (2) the only way for me to get the new channels is to pay for an upgrade to EA and sing a 24 month commitment.

He was telling me that it was fair for me to pay and commit, as I need to upgrade my SD receivers to HD. He did not understand that I don't have HDTV's there and could care less if I have SD or HD receivers, the only reason I need the upgrade is to get the channels that I already pay for.

His response to this was that I already get those channels in SD. DOESN'T HE KNOW I ALREADY KNOW THAT? I want the channels in HD, as they are included in the programming I pay for, but he tells me that I have to pay for the upgrade, and this is fair.

I pointed out to him that I already paid to upgrade to HD when I got my HDTV - I had to pay for my 722 and new dish. He said this is different, now I have to pay to have an upgrade to the "new signal system," and it's fair for me to pay as I will be upgrading all rooms to HD now.

But I don't have HD in those rooms!

He also told me that there's nothing else Executive Resolutions can do, but I'm still going to pursue it. Either they help me or I go to DirecTV. We'll see how much they want their customers.

**Iceberg** · 02-14-2010 05:44 PM

Buffalo HD is on 61.5 including CW
The Sd channels that are not on 61.5 are My Network & PBS

**Laddyboy** · 02-14-2010 05:54 PM

Originally Posted by Andrewwski

Now I'm disgusted. I just spoke with a "Partner Helpdesk Subject Matter Expert (an Escalations Team)" person and he told me (1) my SD locals are on 61.5 (which I believe is untrue) and that (2) the only way for me to get the new channels is to pay for an upgrade to EA and sing a 24 month commitment.

He was telling me that it was fair for me to pay and commit, as I need to upgrade my SD receivers to HD. He did not understand that I don't have HDTV's there and could care less if I have SD or HD receivers, the only reason I need the upgrade is to get the channels that I already pay for.

His response to this was that I already get those channels in SD. DOESN'T HE KNOW I ALREADY KNOW THAT? I want the channels in HD, as they are included in the programming I pay for, but he tells me that I have to pay for the upgrade, and this is fair.

I pointed out to him that I already paid to upgrade to HD when I got my HDTV - I had to pay for my 722 and new dish. He said this is different, now I have to pay to have an upgrade to the "new signal system," and it's fair for me to pay as I will be upgrading all rooms to HD now.

But I don't have HD in those rooms!

He also told me that there's nothing else Executive Resolutions can do, but I'm still going to pursue it. Either they help me or I go to DirecTV. We'll see how much they want their customers.

Keep your current setup for your SD receivers and put up a 1000.4 for the 722. Do you have the choice of paying $99 with no commitment? A 1000.4 probably will cost that much to buy yourself.

**jacobm69** · 02-14-2010 06:26 PM

I just had an installer leave. He put me on EA (1000.4) so i could get all the new HD channels. I did have 110/119 and a 61.5 dish 500. What we did not realize till after he left was that since i get my locals through AAD (which is 119), i lost those channels. I called dish and they are going to come back and try to give me a 1000.2 dish as long as they can pick up the 129 from my area. Isnt it possible for them to just add a wing dish to my setup to pick up the 119 sat?

I live in the Salibury, MD DMA

**Iceberg** · 02-14-2010 08:33 PM

yes
All the tech needs to do is replace the Twin LNB on 110/119 with a DP dual or single LNB. That can tie into the EA dish for 61.5/72/77/119

**Pepper** · 02-15-2010 12:51 AM

Indeed. Just got my 1000.4 installed today. 10 minutes after the guy left, I ran the cable from 110 on the old superdish it was replacing to the LNB-IN port and reran the checkswitch. Problem solved.

LNB-IN port on a 1000.x will work to add ANY single additional E* satellite to the matrix.

**Iceberg** · 02-15-2010 11:06 AM

but not a Twin

**jacobm69** · 02-15-2010 11:29 AM

Originally Posted by Iceberg

yes
All the tech needs to do is replace the Twin LNB on 110/119 with a DP dual or single LNB. That can tie into the EA dish for 61.5/72/77/119

Originally Posted by Pepper

Indeed. Just got my 1000.4 installed today. 10 minutes after the guy left, I ran the cable from 110 on the old superdish it was replacing to the LNB-IN port and reran the checkswitch. Problem solved.

LNB-IN port on a 1000.x will work to add ANY single additional E* satellite to the matrix.

I thought this was possible but i have been trying to get the techs on dish chat to set this up for me but they keep saying it is not possible:

(04-23tu) Brad T. V6H: I am very sorry but we won't be able to do that

(04-23tu) Brad T. V6H: I understand your concern with this, while it is possible to do that type of install, our system will simply not support it and you will lose authorization on many of your channels if this was setup like that

**Pepper** · 02-15-2010 12:31 PM

True, some things are just not in their system. That's when you either do it yourself, or if you're lucky you get a tech that knows what he's doing and actually understands what you're asking for and has enough spare parts and gumption to get it done. These things get done "off the books" because it would just confuse the CSR when he calls to close out the workorder.