Can't get the new HD...but can't go EA either...what are my options?

**Andrewwski** · 02-14-2010 01:26 AM

I cannot get the new HD as I have a 110/119/61.5 setup, as is standard for this entire region. We have a 722, 322, and 311.

When I call/chat with Dish, they tell me I need to be upgraded to EA. Fine, but my SD locals are on 110. So I ask them what I can do about that...they tell me nothing. My choices are either the new HD or not to get my locals in SD.

Plus everyone I've talked to at Dish is extremely awful as of late. I had a really bad experience with one CSR (Philip M - see another thread). I've had two other CSR's on an online chat that have been just a tad better - none of them seem to be using capitals or periods any more and none of them demonstrate more than a basic understanding of what is going on. Today I even asked to speak with Level III CSR (a tip that a CSR gave me a few years ago) and was told that I already was. He was even unable to offer any advice.

I've tried calling on the phone, only to get put on hold while "I look that up for you" and waiting 15 minutes before hanging up.

I've sent an email to the CEO address without any response.

Is there anything I should be doing, or is it finally time to kick Dish to the curb? Anyone know what my likelihood of getting decent signal on 129 is? It's very low to the horizon I believe.

Or, since I have a D500 pointed at 110 and 119 and another D500 with one LNB at 61.5, can I try throwing another LNB on that dish for 72.7 and try using all of them?

Dish isn't giving me any help. They're offering me an upgrade to EA for $15 and a new 2-year contract. Ha. Like they expect me to want to sign longer with them after their new receiver fees and their awful customer service lately. But that won't get my SD locals - and not all of my locals are in HD (nor are they all strong enough to get OTA). So if I want my locals, I can't get the new HD, or vice versa.

This is extremely frustrating. All I want is to be able to get all my channels that I am supposed to get. Dish is being about as useless as they can be, nobody there seems to have a clue (or a hint of professionalism). Plus they decide to raise my bill by over 10%. Maybe the grass really is greener on the other side...

**sA :: Shaggy** · 02-14-2010 04:35 AM

where are you located? why cant you get your HD threw 129? if you can then that would be the best way.

Unless you want your 322 and 311 to be replaced with a 222k and 211k. then have E/A installed with a wing dish for 110.

another setup could be have a dish 500 for the 322+311 and a E/A dish+wing 110 for the 722.

**R0ss** · 02-14-2010 07:09 AM

Originally Posted by Andrewwski

I cannot get the new HD as I have a 110/119/61.5 setup, as is standard for this entire region. We have a 722, 322, and 311.

When I call/chat with Dish, they tell me I need to be upgraded to EA. Fine, but my SD locals are on 110. So I ask them what I can do about that...they tell me nothing. My choices are either the new HD or not to get my locals in SD.

Plus everyone I've talked to at Dish is extremely awful as of late. I had a really bad experience with one CSR (Philip M - see another thread). I've had two other CSR's on an online chat that have been just a tad better - none of them seem to be using capitals or periods any more and none of them demonstrate more than a basic understanding of what is going on. Today I even asked to speak with Level III CSR (a tip that a CSR gave me a few years ago) and was told that I already was. He was even unable to offer any advice.

I've tried calling on the phone, only to get put on hold while "I look that up for you" and waiting 15 minutes before hanging up.

I've sent an email to the CEO address without any response.

Is there anything I should be doing, or is it finally time to kick Dish to the curb? Anyone know what my likelihood of getting decent signal on 129 is? It's very low to the horizon I believe.

Or, since I have a D500 pointed at 110 and 119 and another D500 with one LNB at 61.5, can I try throwing another LNB on that dish for 72.7 and try using all of them?

Dish isn't giving me any help. They're offering me an upgrade to EA for $15 and a new 2-year contract. Ha. Like they expect me to want to sign longer with them after their new receiver fees and their awful customer service lately. But that won't get my SD locals - and not all of my locals are in HD (nor are they all strong enough to get OTA). So if I want my locals, I can't get the new HD, or vice versa.

This is extremely frustrating. All I want is to be able to get all my channels that I am supposed to get. Dish is being about as useless as they can be, nobody there seems to have a clue (or a hint of professionalism). Plus they decide to raise my bill by over 10%. Maybe the grass really is greener on the other side...

Hi,

If you go EA all your receivers must be HD capable as EA is MPEG4 so doing that would also require you to upgrade your 322 and 321, CSR didn't tell you that did he! Maybe you should talk to a retailer that does dish installs at least you might get some concrete answers to use for decision making.

Ross

**TheKrell** · 02-14-2010 07:48 AM

I too am seriously po'd. I am currently considering a DPP44 and a DP twin for my Dish 500 to point at 61.5 and 72, which simultaneously gets me all channels for which I am paying and retains my SD receiver option.

**Andrewwski** · 02-14-2010 11:37 AM

Oh, I know that I need all HD receivers for EA. But there's no way I'm paying a large amount of money or signing another contract to do so.

I believe 129 is too low to see here, that's why we look at 61.5.

I already have a DPP44, so I'm thinking I could throw another LNB on my 61.5 dish for 72.7, however I don't know how good the signal will be seeing as the spacing isn't exactly the same - I don't want to compromise my current signal on 61.5.

I suppose if they were to convert me to EA and throw a wing dish at 110 that would work.

**Andrewwski** · 02-14-2010 03:37 PM

This is from a supervisor:

I do apologize sir but we can't install a wing dish for only the 110 satellite. We don't have a specific satellite dish that can only pick up the 110 satellite signal.

**Iceberg** · 02-14-2010 03:39 PM

oh good lord....

YES you can have a single dish for 110. Folks have them set up that way (MikeD-C05 as example)

the issue is you have 2 MPEG2 only receivers that wont work on EA at all so what you could do is 2 dishes
EA for the 722
110/119 for the other two receivers

what market are you in? Some EA markets the SD channels are on EA also in MPEG4

**Iceberg** · 02-14-2010 03:41 PM

Originally Posted by Andrewwski

This is from a supervisor:

I do apologize sir but we can't install a wing dish for only the 110 satellite. We don't have a specific satellite dish that can only pick up the 110 satellite signal.

uh yes they can and yes they do

They do it for Int'l folks on EA. They hook up a D500+ and only use the 118 slot

They can take a D500 and put in a DP single or dual that ONLY sees 110 and attach to the EA dish

**danielle_s** · 02-14-2010 03:48 PM

Can you not throw a third dish up there specifically for the 72 or 129 slot? Having three dishes might be to many for you but it's an option.

**Andrewwski** · 02-14-2010 04:08 PM

I'm in Buffalo NY.

I know that I need all MPEG-4 receivers for EA...so if I upgrade to those, I'd probably still need 110 for SD locals (I do not believe they are on EA - we are not actually an EA market).

I know that a wingdish at 110 will work, however, Dish seems to think differently.