UPS says keep receipt

[ahearst]

I returned a faulty 622 a few years back, stupidly threw away the UPS shipping receipt. Dish/ATT billed me $350. After weeks of bickering back and forth, the missing receiver was located and I dodged a bullet. Nuff said.

[DishSubLA]

Yes, for any package sent always keep the receipt with tracking number. Also, I had to RMA a 722 last month and Dish sent me an email confirming they had received the 722 box. So, I printed it and promptly filed it should, down the road, Dish should claim different.

[jsq]

I had this problem with Direct a few years ago. Huge pain to get straightened out. They even wound up trying to turn me into their collections dept. After that, I always keep all shipping reciepts.

[Jonhern]

what do you do when a tech takes a box? I have two coming in the next few days to switch out the 612s for duos. Will the work order state they took the boxes and have the receiver numbers on it? What should I do to make sure they don't try to screw me over? I have done several replacements already and have made copies of all the shipping labels and gotten receipts at the Ups location, and making a pdf of the proof of delivery since i have read a lot of similar stories on here about dish claiming they never received a box, hopefully i can get something similar with this type of replacement.

[jimjo3298]

The number one most important thing along with the UPS Tracking Number is The RA number write it down on Paper and put it in the box with the receiver. Have returned many for customers and not had any problems.

[Jonhern]

The number one most important thing along with the UPS Tracking Number is The RA number write it down on Paper and put it in the box with the receiver. Have returned many for customers and not had any problems.

They told me to put it on the label where it says ref# (green part at the bottom) along with the last four digits of the reviver number (ie RA000000 #1234), have not had any problems and sent back 4 in the last month.

[barnie]

You absolutely keep your receipt/Tracking number for everything you ship especially with Dish.
A couple years ago, I sent back my faulty 211, after a few months I started getting calls from dish to call them back. After a third message they got nasty and threatening if I did not call them. When I did finally called them, they were nasty on the phone claiming I never returned the equipment, I put them on hold, looked for the tracking number, tracked it online and then chew their ass back (love it), I even told them the name of the person who signed for the equipment. They claimed it was an honest mistake, but I don't really believe them, although it is hard to prove. Save your receipt, never hurts.

[dodger72]

what do you do when a tech takes a box? I have two coming in the next few days to switch out the 612s for duos. Will the work order state they took the boxes and have the receiver numbers on it? What should I do to make sure they don't try to screw me over? I have done several replacements already and have made copies of all the shipping labels and gotten receipts at the Ups location, and making a pdf of the proof of delivery since i have read a lot of similar stories on here about dish claiming they never received a box, hopefully i can get something similar with this type of replacement.

if the tech takes the box you're screwed. when i upgraded a m,m,m b

[Jonhern]

if the tech takes the box you're screwed. when i upgraded a m,m,m b

Well they have a box to send it in or should i get the csr to send me a box to ship it back?

[Claude Greiner]

DISH Networks RA Department is the black hole when it comes to sending back equipment.

Its gotten so bad I don't even take equipment back for customers anymore, because I don't want to be put in the middle when they get lost in the system/