UPS says keep receipt

**the mack** · 02-14-2010 11:27 AM

Just returned a replacement receiver with the prepaid label at UPS and they said make sure you keep your receipt because dish claims they do not receive receivers all the time.
anyone else here anything like this? seems pretty lame, but I am sure there are customers who say they did not receive replacement receivers too...

**harshness** · 02-14-2010 11:40 AM

UPS gave you excellent advice.

There is much documentation on the Internet with regard to all manner of goods returned though it is not a common trait of DISH Network. The DIRECTV forums are littered with people who have had their credit cards mysteriously hit with surprise non-return fees.

I suggest that you hang onto the receipt for at least five months if keeping it is going to be a major hardship on your part. Perhaps even better would be to save a copy of the tracking report (with signature) after it has been delivered.

**Slamminc11** · 02-14-2010 11:48 AM

At least the UPS guy doesn't exagurate...
Does it happen sure, but you should always keep your receipt whether it is dish or not. UPS isn't infallible either...

**Bobby** · 02-14-2010 12:37 PM

I would not only keep the receipt, I would also write down the tracking number of the carton. The tracking number is clearly evident on the shipping label. That way you can track the package all the way to delivery.

**KAB** · 02-14-2010 01:07 PM

Originally Posted by Bobby

I would not only keep the receipt, I would also write down the tracking number of the carton. The tracking number is clearly evident on the shipping label. That way you can track the package all the way to delivery.

The UPS receipt I got had the tracking # on it. I think that's standard prodeedure.

**ekilgus** · 02-14-2010 01:08 PM

Good advice from UPS. I would add that if Dish has your email address they will send you a receipt confirmation. I returned a receiver a few days ago and received an email from Dish confirming receipt of the receiver. If Dish doesn't have your email address I would use the tracking number to display the delivery information from the UPS web site and print or save that.

**lakebum431** · 02-14-2010 01:19 PM

Originally Posted by KAB

The UPS receipt I got had the tracking # on it. I think that's standard prodeedure.

Correct, the receipt wouldn't be much good without the tracking number.

**riffjim4069** · 02-14-2010 01:24 PM

Wise advice...two-years after the fact Dish Network said I still had a leased 811 and 942 receivers - good thing I file everthing...including the tracking information. Additionally, we had several bouts of Dish Network claiming my three purchased 622s were leased...because their screwy computer said so. Ugh! The first two times I forwarded paperwork to the CEO email account. The third time I had our lawyer draft send a terse reply along with correspondence from the first two fiascos. Problem solved. And yes, I did get three months of free service credited to my bill.

Always file everthing when it comes to your account with Dish Network.

**DJ Rob** · 02-14-2010 01:32 PM

And make sure you keep everything (including all tracking numbers) for years after you close your account too!

**SandFarmer** · 02-15-2010 12:04 AM

Before I ship anything with UPS I always set up their Quantum View Notify and include the receiving party in the notification and save all the tracking info in my account. When dealing with a DISH Retention or CEO rep that can give you an eMail address, I put them in the list. I haven't had a problem with DISH, but have with others and don't want to with DISH.