Install Screwup

[megawayne]

Friend of mine from work had a new install done. He ordered HD with DVRs and 4 rooms. They came to do the install. He was working on something else when they done the install. After it was done, he asked the installer to explain the operation of the DVR. The installer said it was in the manual. After he leaves he realizes he installed a normal HD receiver. So he calls dish, they tell him there is nothing he can do without paying an upgrade fee or paying an ETF fee.

What is someone to do for something as bad as this. Personally, it makes me want to move on to different things simply because of the whole situation. Does anyone know a way around or someone else to talk to because I personally think this is the most underhanded thing ever. The 1800 number even said the original work order called for a HD DVR but was too late now. Sorry but this really pi$$es me off and its not even my TV. Thanks.

[garys]

Have your friend contact the installer, they are the ones who messed up and should be responsible to fix it.

[KAB]

Have your friend contact the installer, they are the ones who messed up and should be responsible to fix it.

May not have been a local retailer, rather Dish techs.

[megawayne]

He called the 1-800 from the commercial or the website. So it was basically "their" installers and they were arranged by them. They will do nothing and work only through Dish.

[apollog]

Tell your friend to call Dish Network and threaten to cancel the service. If they don't budge, then rip out the equipment and send it back to them. But, remember to cancel the credit card Dish Network has on file, so they won't be able to charge your friend any fees.

[megawayne]

They want to charge the ETF fee. It seems they would want to start off on the right foot with him being a new customer. Customer service sucks in this world these days.

[Dishman1978]

That really sucks my friend. Not much he can do except call and complain and try and try and try to get it changed to the correct setup.

My question to anybody having an install done. Why dont you go over the work order before the install? Do you buy a car sight unseen? Most likely not. 5 minutes of discussion coulda saved him alot of pain.

but to reitterate. He got screwed, it needs to be made right.

[papalittle]

The installer should of called ahead of time and verified what the customer wanted.

[Dishman1978]

The installer should of called ahead of time and verified what the customer wanted.

Thats true, obviously the installer didnt care, he even told him he had to read the book for the dvr he didnt even have. That instaler was a jack ass.

[Bobby]

Not only that, the installer should be sent on his way to the unemployment line. Of course he isn't eligible for unemployment because he got terminated with cause....