811 being reported as a 322! Suggestions?

[Smith, P.]

"Does the other info help at all? Software rev, bootstrap?" - that's most important info missed !

[rshapiro6]

Software Version P284LAMD-N
BootStrap 1013LAMD

[Smith, P.]

I am on hold now while tech escalates. The sticker on back does correctly state DP811. The numbers are S007335xxxx and R006407xxxx.
<skip>.

I did install a few DP811, what I see from my records: just a couple receivers for start - R006481/S007329, R006029/S007100, R006338/S007231.

Yours numbers looks similar, basically just between those.
From the gathered information I don't see any clue how it happened.
I guess it was operator error.

[TuxCoder]

I'm sure it will ultimately be diagnosed as an ID-10-T problem at Dish Network's end. They seem to have an excessive amount of ID-10-Ts there.

[Smith, P.]

Could you please elaborate the "an ID-10-T problem", sounds unfamiliar.

[TuxCoder]

Could you please elaborate the "an ID-10-T problem", sounds unfamiliar.

It's an old computer help desk joke (so, no such thing as an ID-10-T problem, sorry for any confusion)... I figure someone should recognize it though.

And once it's clear, I should clarify that I'm saying the ID-10-T exists at Dish Network, not the customer.

[LER]

Could you please elaborate the "an ID-10-T problem", sounds unfamiliar.

write it down, and all alpha. It will make more sense.

[TuxCoder]

It is nice that the joke includes "ID" and some digits so I felt it was appropriate for this thread.

But back on track... rshapiro6, what ever came of your call last night? Anything resolved? Keep us up to date.

[rshapiro6]

Nothing except what I posted. I did make sure to get her name and badge number, or whatever it's called. She credited me 3 months and said that they sent an email to the inventory dept to rectify the situation. Why do I always have to have these problems...