722 / L677 Problem

[JM42]

Got 677 a couple days ago.

Since then most (but not all) of the Dish On Demand options give me the "Attention 789 This feature is available only if your receiver is connected to your broadband..."

Reciever is definately online - I can Sling just fine.

If I go into network setup and "reset connection" then things will work for a while.

Anyone else seen this?

[ZachS@DISH Network]

Got 677 a couple days ago.

Since then most (but not all) of the Dish On Demand options give me the "Attention 789 This feature is available only if your receiver is connected to your broadband..."

Reciever is definately online - I can Sling just fine.

If I go into network setup and "reset connection" then things will work for a while.

Anyone else seen this?

I have not ran into this yet. Can you please PM me your account information so I can submit a Technical Problem Report?

[eddie willers]

Mine loses it all the time. Menu/6/3 will show Broadband as being "connected", but it takes a Menu/6/1/9/1/2 reset to get it to clear the warning and allow streaming.

[TG2]

and you've manually unplugged the power cord.. waited a minute and plugged back in?

[powerhouse1960]

Mine loses it all the time. Menu/6/3 will show Broadband as being "connected", but it takes a Menu/6/1/9/1/2 reset to get it to clear the warning and allow streaming.

I have the same problem every time it reboots at night or you do a power reset you have to test connection to make it work.
Its OK till next reboot

[JM42]

and you've manually unplugged the power cord.. waited a minute and plugged back in?

Yes

[JM42]

I have the same problem every time it reboots at night or you do a power reset you have to test connection to make it work.
Its OK till next reboot

Not here. Its only good for a short time after reset (maybe 5 minutes, maybe a couple hours), and its not on all items in the on demand menu(all movies->new releases works most of the time).

This only started after 677, never happened prior.

[TheKrell]

I do not have this problem on my 722/L677, nor on my 612's. D-link WirelessN router w/GigE on both sides and through all switches in the house. All receivers hardwired.

[TG2]

and you've manually unplugged the power cord.. waited a minute and plugged back in?

Yes

well then you HAVE been run on the gauntlet of Dish support.. I do love to poke at dish sorry..

... and that you can sling without a problem.. thus the network itself is not dropping .. any chance that your firewall/router is logging any denial of service attacks? or logging strange packets?

and the receiver is that on the same network (ip-wise) ... its not segmented, multihomed, etc (though again that would normally cause sling not to work too) ... is your dish receiver keeping the same IP every time you check it?

On the inbound connectivity side .. the thinking is if something is nixing the inbound from Dish that logs receiver status ... which would more likely be unrelated to Sling's connections (Dish Remote Access was alive before sling ever entered the picture) such that something might be dropping packets (maybe on purpose because it thinks its invalid, etc)

Just to confirm there were no changes to the network either.. no new router, no firmware change, no new wired/wireless devices, and you're not seeing any other internal networking related problems (some app on my sister's or house mate's iphones suddenly started causing riffs in the wireless here... so I moved them onto another router and that quieted everything back down again)

Just throwing out ideas...

[SolApathy]

I would like to inject this thread into the mix, as it pertains to the next release -688, which has made the problems increasingly worse. Come on Dish!

L688 problems -slow response to key presses on unit