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- 10-31-2011 06:33 PM #1
SatelliteGuys Regular
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HELP PLEASE from a Dish representative!!!
ADVERTS 1
I'm having a billing issue and have been on hold for the past 20 (EDIT: 30) minutes waiting for a supervisor. Previous to that I was on the phone for over 20 minutes with a rep trying to resolve the issue and another 25 minutes with a different rep who said my line was breaking up (after she could not resolve my issue), but I could hear her fine.
I'm very patient, but this is bull****. 
I haven't had a billing problem in the past, not to mention a service problem, but because of the run-around I'm getting, I'm ready to rip the dish off the roof.
Basically, about 4 weeks ago I was promised something that wasn't taken off my bill and the people I talked to on the phone said they can't do anything about it. WHAT?
Since nobody will get me off of "HOLD" will somebody here help please?
You guys have seen the "This is Peggy..." commercial? This is it in real life form.
EDIT: RESOLVED!! THANKS, MATT!Last edited by RichManitoba; 10-31-2011 at 07:48 PM.
- 10-31-2011 06:33 PM # ADS
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- 10-31-2011 06:39 PM #2
Official DISH Network Support
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Send me your phone number or account number in a PM, along with more details on what occurred
Matthew "Speedy" Gonzales
DISH Internet Response Team
Sunday-Thursday 2:45p-11:15p (MST)
- 10-31-2011 06:44 PM #3
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How's that for Service!
"Speedy" Gonzales to the rescue again!Scott
- 10-31-2011 06:48 PM #4
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In SIX minutes!!!!
Originally Posted by Scott Greczkowski 
"I Never Really, Wanted You To See, The Screwed Up Side Of Me That I Keep, Locked Inside Of Me So Deep, It Always Seems To Get To Me...."(Crossfade)
"I Am The 99%"
- 10-31-2011 06:50 PM #5
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Ya, I was busy Originally Posted by eurosport In SIX minutes!!!! 
Matthew "Speedy" Gonzales
DISH Internet Response Team
Sunday-Thursday 2:45p-11:15p (MST)
- 10-31-2011 06:51 PM #6
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we will see
- 10-31-2011 07:32 PM #7
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We'll see about what, Richy??? Originally Posted by RichManitoba
- 10-31-2011 07:44 PM #8
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OOOOPS sorry. Started to post but got called to the front door for T or T'ers. Originally Posted by KAB
I was going to post how long it took Matt to solve my problem. The answer is: less than 10 minutes!!
Thanks Matt! You're the best!
- 10-31-2011 07:46 PM #9
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Glad that I was able to help!
Originally Posted by RichManitoba Matthew "Speedy" Gonzales
DISH Internet Response Team
Sunday-Thursday 2:45p-11:15p (MST)
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