Dish messing with Voom, All are now HD-Lite 1280x1080i: Discuss this issue HERE!

[Stargazer]

When I installed my Dish1000 last week, I got the feeling that Echostar should have made the dish a little larger to improve the gain of the 129 signal. I bet they went with the smallest size that they could get away with rather than adding any margin that would improve signal strength. For satellite dishes, I guess Echostar thinks smaller is better................

If they thought that then they would not have come out with the SuperDish as large as they are. I know that in my area the signal is just as bad on 129 as it is on 105. It is harder to get a line of sight at 129 than 105 since it points lower.

[Scott Greczkowski]

Just sent a note and within 45 seconds of sending it I got this back...

Thank you for taking the time to comment on the quality of the Dish Network. We have received your email and will be looking into the concerns you have identified. Your comments are important to us. Through our own cutting edge technology and your feedback, we will continue to improve the already superior quality of our service.
This email address is primarily for service quality issues to aid the Quality Assurance Team in the continuing effort of providing our customers with the best possible picture and sound. While each comment is reviewed, due to the amount of email that is directed to our mailbox, we can not respond to each individually.
To better serve you, we also have the following electronic mail resources that can be utilized:
Customer Service, billing and programming issues can be addressed to feedback@echostar.com
Charlie Chat Questions or comments can be addressed to charliechat@echostar.com
Our World Wide Web site contains a large amount of information that may also assist you in getting your questions answered. Our web site is located on the internet at<
http://www.dishnetwork.com/

>.
Again, thank you for the feedback.

Sincerely,
Dish Network Quality Assurance Team

[jsb_hburg]

Just sent a note and within 45 seconds of sending it I got this back...

I got the same reply to my reply email to their special Voom response. Make sense?

I wonder if I will then get a special follow up Voom response.

[Gary Murrell]

I got a little comparison for your naysayers about 1280x1080i being ok

5 months ago I recorded one of my All Time favorite movies from MonstersHD "The Wicker Man"

This recording was 1920x1080i with 17 Mbps video

Just this evening I recorded a sample of "The Wicker Man", of course after these changes MonstersHD is now: 1280x1080i with 14.5 Mbps video

both frames from each recording were captured full resolution, I them zoomed in 200% on a specific area of the picture to show the difference, here is a picture of the entire frame for reference:



Here are the comaprison shots of each portion of the respective frames, see if you see a difference





this is comapring 1280x1080 to True 1920x1080i, the difference is not slight and is even worse on non-Movie material

-Gary

[SatinKzo]

Just sent a note and within 45 seconds of sending it I got this back...

That is not the response I got from dishquality address. Mine was more specifc on the Voom channels and the fact that they are receiving numerous complaints on it.

It also asked for continuing feedback.

[DVDDAD]

That is not the response I got from dishquality address. Mine was more specifc on the Voom channels and the fact that they are receiving numerous complaints on it.

It also asked for continuing feedback.

Since most of us received the generic response, would you mind posting your response from them? Thank you.

[SatinKzo]

Since most of us received the generic response, would you mind posting your response from them? Thank you.

This is the form part that I know others are receiving that is different from the one Scott received

Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.



We have received numerous complaints on the VOOM HD package. We would like to thank you for pointing out this information. We have confirmed and are aware of picture quality issues on several of the VOOM channels. Our engineering staff is working towards a resolution. This may take some time to troubleshoot and finalize.



The issue of HD picture quality is always a difficult one. Some of our HD customers want more programming while others want better quality. In general, DISH Network provides HD content in whatever format we receive from the providers. You can rest assured that DISH Network is listening to you. We are constantly striving to provide you with the best A/V quality and variety of programming. With fast changing HD technology, we ask that you be patient. We will continue to make efforts to raise the bar for our customers.



At DISH Network we appreciate the time customers take to email their audio/video quality concerns. Thank you for your patience, information, and for being a valued customer!



EchoStar Satellite LLC

Quality Assurance Department

dishquality@echostar.com

I also received this second email asking for feedback, I am not posting the email address this came from however. Just so other know, I listed in my email the technician I talked to on the phone.

We have reviewed your email and phone call complaint on VOOM picture quality on DISH Network. We are working on the PQ issues and would like your feedback tomorrow on any changes you notice. Please respond to this address with feedback.

[Purogamer]

I figure it'll be at least a decade before this community even has a sniff of FIOS, or anything of the like. This whole HD lite thing makes me sick at my stomach.

Think about where we were a decade ago and you should realize it won't be that long until FIOS rolls out...

[philhu]

I got a little comparison for your naysayers about 1280x1080i being ok
5 months ago I recorded one of my All Time favorite movies from MonstersHD "The Wicker Man"
This recording was 1920x1080i with 17 Mbps video
Just this evening I recorded a sample of "The Wicker Man", of course after these changes MonstersHD is now: 1280x1080i with 14.5 Mbps video
both frames from each recording were captured full resolution, I them zoomed in 200% on a specific area of the picture to show the difference, here is a picture of the entire frame for reference:

Here are the comaprison shots of each portion of the respective frames, see if you see a difference


this is comapring 1280x1080 to True 1920x1080i, the difference is not slight and is even worse on non-Movie material
-Gary

Gary - thanks for the hard work setting this up.

What did you record the original on, a D-vhs?

Anyway, the difference is noticable. The picture has alot of soft sections that weren't so in the 1920 version.

The only thing that is going to convice Dish to fix this is proof that we are not fanatics and that we really do see, can guage, and prove the picture is not
good quality.

The whole 'We will make changes and you guys tell us if it is better' proves they are looking for us to say it looks better by giving us a sugar-pill, ie, nothing, and we think it changed.

Gary's proof and any others people can post will be the proof that Dish needs to clean up their act.

Phil

[riffjim4069]

Thanks Gary...the proof is in the posting!!!