Dish messing with Voom, All are now HD-Lite 1280x1080i: Discuss this issue HERE!

[jmcgee_jr]

so im lost with all the stupid threads on this is the image quality back up or no?

[SGAFTA]

Thank you for taking the time to comment on the quality of the Dish Network. We have received your email and will be looking into the concerns you have identified. Your comments are important to us. Through our own cutting edge technology and your feedback, we will continue to improve the already superior quality of our service.

This email address is primarily for service quality issues to aid the Quality Assurance Team in the continuing effort of providing our customers with the best possible picture and sound. While each comment is reviewed, due to the amount of email that is directed to our mailbox, we can not respond to each individually.

To better serve you, we also have the following electronic mail resources that can be utilized:
Customer Service, billing and programming issues can be addressed to feedback@echostar.com
Charlie Chat Questions or comments can be addressed to charliechat@echostar.com
Our World Wide Web site contains a large amount of information that may also assist you in getting your questions answered. Our web site is located on the internet at <http://www.dishnetwork.com/>.

Again, thank you for the feedback.

Sincerely,
Dish Network Quality Assurance Team
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I am sure others get this immediate pat answer, but maybe if we blow into charlie's chat even 5,000 of us keep emailing they will get the point.

[Scott Greczkowski]

And when your emailing them remember to CC them to ceo@echostar.com as well.

Working together we can make a difference.

[BrettTRay]

why are there so many threads on this??????

[jmcgee_jr]

why are there so many threads on this??????

Well thechnically the others have been clsoed so this is the only one were supposed to reply to

[sclaws]

And when your emailing them remember to CC them to ceo@echostar.com as well.

Working together we can make a difference.

DOH! Almost forgot about that one..just sent my 0.02. Thx for the reminder

[mr_snerdly]

I have no idea if anyone has posted this or not. If so, I apologize for posting it again. This is the response I recieved from E* about the HD-Lite issue. It seems like a half-assed response...."generally".

Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.



We have received numerous complaints on the VOOM HD package. We would like to thank you for pointing out this information. We have confirmed and are aware of picture quality issues on several of the VOOM channels. Our engineering staff is working towards a resolution. This may take some time to troubleshoot and finalize.



The issue of HD picture quality is always a difficult one. Some of our HD customers want more programming while others want better quality. In general, DISH Network provides HD content in whatever format we receive from the providers. You can rest assured that DISH Network is listening to you. We are constantly striving to provide you with the best A/V quality and variety of programming. With fast changing HD technology, we ask that you be patient. We will continue to make efforts to raise the bar for our customers.



At DISH Network we appreciate the time customers take to email their audio/video quality concerns. Thank you for your patience, information, and for being a valued customer!



EchoStar Satellite LLC

Quality Assurance Department

dishquality@echostar.com

[Scott Greczkowski]

I just got this one in my mailbox, it seemed to be the same email other have got, but they changed it a little to mention "Talk forums"

Dear Mr. Greczkowski:

Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.

We have heard from you as well as many others off the talk forums the past few days as to everyone's recent dissatisfaction with the VOOM/HD channels. DISH is most certainly aware of your concerns and have meetings scheduled over the next few days to discuss this topic. This will not happen overnight. We ask for your patience while we attack this issue.

At DISH Network we appreciate the time customers take to email their audio/video quality concerns. Thank you for your patience and for being a valued customer.

EchoStar Satellite LLC
Quality Assurance Department
dishquality@echostar.com

[Gary Murrell]

I just got the same thing Scott

We need to get Sean to urge Voom to put in a word with Dish also, I am sure they do not want their great HD channels treated in such a low manner

-Gary

[dfergie]

Keep them cards and letters going in to E* Folks...