Dish messing with Voom, All are now HD-Lite 1280x1080i: Discuss this issue HERE!

**Sean Mota** · 12-07-2005 12:31 PM

Originally Posted by vurbano

Sean Mota, you almost quit Voom once because of PQ issues. 1280x 1080i is far worse than the resolution we ever got with Voom. When are you quitting???

Hard to argue that best personal resolution will be to quit and not pay for sub quality HD. However, I'd like to wait and see where things will end up.

**SatinKzo** · 12-07-2005 12:47 PM

Originally Posted by Sean Mota

Hard to argue that best personal resolution will be to quit and not pay for sub quality HD. However, I'd like to wait and see where things will end up.

That is the stance I am taking. Give it some time to see if they fix things, otherwise I will be dropping VOOM

**Hall** · 12-07-2005 12:47 PM

Originally Posted by Stacy A

I cancelled my VOOM package yesterday. I told the CSR why, although she didn't seem to care at all.

If the CSR "didn't care", as you say, your cancelling that package didn't "help" the cause. Your cancellation will simply be seen as normal churn and NOT related to the down-rez'ing issue.

**Scott Greczkowski** · 12-07-2005 12:51 PM

Originally Posted by sclaws

Slight rant ON
I don't post terribly often but issues like this get me going (I sent my thoughts to Dish..add comments as necessary on the board..). I just want to acknowledge a known annoyance with "that other DBS site". In their parallel discussion thread about this issue, it seems more folk over there are just arguing that this downrezzing is not a big deal and those of use concerned are blowing it out of proportion. I have no clue why they are willing to accept essentially being cheated out of the product they're paying for without a fight, but that seems to be the case for many posters over there. I'm not interested posting info around their arguments.
Scott, thanks again for getting this site running...its a relief to be able to attack issues like this with people who really care about making a difference.
Slight rant OFF

This is something ALL sites should be working on together. The other sites stance on this does not surprise me in the least.

This should not be a site -vs- site issue, we just want what we are paying for. Ass they keep trying to kiss corporate ass we keep fighting for you the consumer.

I belive we should all be on the same page for this one. We need to make our voice heard NOW while things can still be changed, if we just sit on our hands we will definately loose the battle.

Just here at SatelliteGuys alone we are 30,000 strong. Lets work together on this common goal.

**Stacy A** · 12-07-2005 01:11 PM

Originally Posted by hall

If the CSR "didn't care", as you say, your cancelling that package didn't "help" the cause. Your cancellation will simply be seen as normal churn and NOT related to the down-rez'ing issue.

Then that would be their mistake then wouldn't it?

**J. Allen Head** · 12-07-2005 01:15 PM

I'm sending my unsatisfied reply now.

**K9SAT** · 12-07-2005 02:05 PM

I recived this word from Echostar today.

Robert,
Thanks for the feedback. We are aware of the issue and are working tirelessly to fix it. We apologize for the inconvenience.
Best,
Andy

**J. Allen Head** · 12-07-2005 02:08 PM

I just got the standard reply

**SatinKzo** · 12-07-2005 02:17 PM

here's a new one to me and I haven't seen it posted yet:

Dear Sir/Madam,

Thank you for your e-mail. I apologize that it took so long to
respond. We've received an unexpected amount of e-mails this month on this issue. Our normal response time is 24-48 hours.

I have forwarded that information to our engineering team and our uplink
center so that they can monitor these channels to find out what is
causing that issue. I do sincerely apologize about this inconvenience.

Thanks,

Technical E-mail Support
Dish Network

**Stargazer** · 12-07-2005 02:24 PM

One thing I do have to ask is why has there not been many DirecTv customers complain about their HD picture quality? Because they set it at the lower resolution to begin with. This is why Dish Network decided to do this now instead of later on when more potential subscribers would be lost. Has DirecTv changed theirs? Nope. Has anyone complained about the DirecTv HD locals? Have not seen any complaints yet.

I am not saying that Dish Network done the right thing by lowering the resolution of the stations. If they was going to go with 1280 x 1080i then they should have set it to that to begin with to prevent all of the current complaints. When you start your service at a certain quality the customers expect to get the same or better quality in the future, not worse quality.