Problems w/ dish 411

**Kb Cool** · 02-22-2006 09:22 PM

Hello all,
I just got my dish 411 hooked up today. And I am getting frequent lock-ups and when it does lock up a couple minutes later the receiver will automatically reboot itself and then lock-up again during the download guide info screen and reboot again and again. The only way I can get it to operate again is by pulling the power cord or cancel the gude download and then it wont operate for long. I am currently using dvi to hdmi and also component out to feed a second tv. I heard the hdmi has issues so are these the symptoms of that issue. My software version is L262.

Thanks

OOps can a mod please move my post to correct location.
Sorry

**javahh** · 02-22-2006 09:27 PM

Originally Posted by kbghdg

Hello all,
I just got my dish 411 hooked up today. And I am getting frequent lock-ups and when it does lock up a couple minutes later the receiver will automatically reboot itself and then lock-up again during the download guide info screen and reboot again and again. The only way I can get it to operate again is by pulling the power cord or cancel the gude download and then it wont operate for long. I am currently using dvi to hdmi and also component out to feed a second tv. I heard the hdmi has issues so are these the symptoms of that issue. My software version is L262.

Thanks

this is direct tv forum

**dfergie** · 02-22-2006 09:29 PM

Moved....

**Dishpointer** · 02-22-2006 09:55 PM

Is your receiver in an enclosed cabinet or on top of another piece of electronic equipment? If it is over heating then it will do just what you are describing. If not, try your receiver with component cables and see if that fixes your problem. I had problems with my 211 when I used HDMI.

**Kb Cool** · 02-22-2006 10:06 PM

Originally Posted by Dishpointer

Is your receiver in an enclosed cabinet or on top of another piece of electronic equipment? If it is over heating then it will do just what you are describing. If not, try your receiver with component cables and see if that fixes your problem. I had problems with my 211 when I used HDMI.

Yes, I just un-hooked the hdmi (about 10 minutes ago) and the receiver seems to be functioning normal now(but I'll keep an eye on it). Will there be a fix (software upgrade) for this issue soon or will I have to get a component distubution amplifier to output to 2 hdtv's? I hope not...... but at least the OTA tuner in this POS seems to be better than my old 811.

update: receiver crashed again even without hdmi. (picture froze,sound kept playing, then a automatic re-boot)
This suks

**Dishpointer** · 02-22-2006 10:16 PM

Call Dish and see what the HD advanced tech says. Maybe they will send you a different receiver.

**Kb Cool** · 02-23-2006 12:20 AM

Originally Posted by Dishpointer

Call Dish and see what the HD advanced tech says. Maybe they will send you a different receiver.

Just got off the phone w/ Dish. They said to wait for the new software tommorrow and if that does not fix the problems they will send me a new receiver. The first guy (dishtech) I called put me through the un-plug receiver wait 10 seconds thing and what is my signal quality that I already done myself 5 times only to have the receiver crash again 10 minutes later and guess what it just crashed again while I am typing this post.

**RandallA** · 02-23-2006 12:22 AM

I think you just got a lemon. Call back tomorrow and get it replaced.

**Kb Cool** · 02-23-2006 12:26 AM

Originally Posted by Dishpointer

Is your receiver in an enclosed cabinet or on top of another piece of electronic equipment? If it is over heating then it will do just what you are describing. If not, try your receiver with component cables and see if that fixes your problem. I had problems with my 211 when I used HDMI.

My receiver is in the same place my 811 was. It is inside a entertainment center with a open back and open front with at least 8 inches of clearance between top of receiver and wood. If is overheating because of this then the engineers should have put in a fan.