Roof Leak from dish... I pay for it, AND to move Dish?

[Commdeck]

One thing to keep in mind when doing your own custom work. Commdeck and Retrodeck have been engineered and tested to pass Echostar, DirecTV and WildBlue specifications...windloads, powdercoating salt spray ect... The install company is also not held accountable to any liability or warranty issues as long as the products are installed with the pre-packaged hardware and by the installation guidlines.

[Mike500]

One thing to keep in mind when doing your own custom work. Commdeck and Retrodeck have been engineered and tested to pass Echostar, DirecTV and WildBlue specifications...windloads, powdercoating salt spray ect... The install company is also not held accountable to any liability or warranty issues as long as the products are installed with the pre-packaged hardware and by the installation guidlines.

As a Master Electrician, I have erected many a mast 6-9 feet above a roof deck, without using a bucket truck to access the weatherhead, after it was in place.

What if I told you, I can erect an AT9, 8-10 feet above a roof deck, without having to go up 10 feet above the roof to adjust and peak it.

Hey, millions of vent pipe and mast roof flashings have been installed every days, and millions are in service. They cost about $5 per anywhere. The meet with the UPC, NEC, and almost every code out there.

[dougruss]

As a Master Electrician, I have erectrician, I have erected many a mast 6-9 feet above a roof deck, without using a bucket truck to access the weatherhead, after it was in place.

See a Doctor if it last more than 4 Hours !!!

[Wylwrk]

See a Doctor if it last more than 4 Hours !!!

[Lilazzkicker]

Ive been a big fan of these forms for the last couple months, kind of an eye opener in some aspects, as well as seeing that others have run into that special brand of customer that wants everything for free. Most the customers I talk to are great to work with, but occasionally everyone runs into that special handful.

Like the original post of this thread, one of my calls earlier this month, involved a cust having roofers out to reroof the home, (bout that time for it anyways), and was experiencing some leakage towards the peak. Well, make things sort, the dish needed to be moved, as she didnt want it on the roof, an it was going to be moved anyways. Most calls start out fine, till you get to the point of discussing costs of moving equipment. Let it be known the install was over 4 years old. At the point of explaining the 99$ cost of moving the dish, she became infuriated and claimed the dish was installed incorrectly in the first place, as it wasnt were she wanted it in the first place, and it was most likely the cause of the leak. I can see working with this.. especially withen the first 6months to 1 year, especially if I got a track record to work off of. Course, no over all complaints. Finally it escelates, to the point where they are now claiming possible dmg, doesnt want the group that handles damages, just a supervisor.

Sure thing, get a manager, talk it over with cust, one thing we can do, set up to have a FSM come out, inspect damages, verify if dish caused...cust fine with that, if no damage is found, cust agreed to the 99$. Course nothing was found on sight, aside from poor maintence of the roof itself, and a cust claiming damage at the peak was cause by the dish.. Turns out the dish was mounted on the further outer edge of the roof, on the lower over hang.

Of every 5 legitimate calls I get, I get another 10-15 calls that would ruin the job for me, if it wasnt for those 5 legitimate callers that make the entire job worth it. Those 5 callers are the ones I will go out of my way to help, especially if I see them in a bad position.

[Stargazer]

I have customers wanting everything for free for a while now. Free free free. Service calls, beyond basic installations, parts, etc. I used to do free service calls until they kept having me go to their home for nothing and gas prices increasing and them not appreciate what I am doing so I started slapping them with the service call fees and they dont have me come out near as often now unless they really need me. I solve a lot of problems over the phone when I can and determine then if I need to come over. I charge for all service calls for a while now unless a problem happened shortly after installation was done or it was a fault of my own.

[dishcomm]

Ive been a big fan of these forms for the last couple months, kind of an eye opener in some aspects, as well as seeing that others have run into that special brand of customer that wants everything for free. Most the customers I talk to are great to work with, but occasionally everyone runs into that special handful.

Like the original post of this thread, one of my calls earlier this month, involved a cust having roofers out to reroof the home, (bout that time for it anyways), and was experiencing some leakage towards the peak. Well, make things sort, the dish needed to be moved, as she didnt want it on the roof, an it was going to be moved anyways. Most calls start out fine, till you get to the point of discussing costs of moving equipment. Let it be known the install was over 4 years old. At the point of explaining the 99$ cost of moving the dish, she became infuriated and claimed the dish was installed incorrectly in the first place, as it wasnt were she wanted it in the first place, and it was most likely the cause of the leak. I can see working with this.. especially withen the first 6months to 1 year, especially if I got a track record to work off of. Course, no over all complaints. Finally it escelates, to the point where they are now claiming possible dmg, doesnt want the group that handles damages, just a supervisor.

Sure thing, get a manager, talk it over with cust, one thing we can do, set up to have a FSM come out, inspect damages, verify if dish caused...cust fine with that, if no damage is found, cust agreed to the 99$. Course nothing was found on sight, aside from poor maintence of the roof itself, and a cust claiming damage at the peak was cause by the dish.. Turns out the dish was mounted on the further outer edge of the roof, on the lower over hang.

Of every 5 legitimate calls I get, I get another 10-15 calls that would ruin the job for me, if it wasnt for those 5 legitimate callers that make the entire job worth it. Those 5 callers are the ones I will go out of my way to help, especially if I see them in a bad position.

Some customers want the world handed to them..This one sounds like a doozy..you have much more patience than I..The moment a customer gets belligerent and abusive ,I walk..
anyway, I had a similar instance...The customer after 9 months had a roof leak...Supe went and checked it out..He looked in the attic and found the leak was not from dish but form a rotted flashing around a vent stack ..She tried ot maintain it was out fault but no dice..She needed a new roof anyway...She finally let it go..
It is amazing the crap some people will try to pull..