Roof Leak from dish... I pay for it, AND to move Dish?

**MoiMare** · 11-03-2006 07:24 PM

I got Dish network installed two years ago, was OK until now, but now I have a leak from the roof into the attic, and water stains on ceiling and wall

, right below Dish.
Dish is on lowest part of sloped shingle roof, close to one corner of the two story house. I signed up for service thru my phone company, Sothwestern Bell (ATT now). I called to ask them to fix the problem and move the dish to a sidewall. They want me to pay $99 to move it

, if the installer caused the problem I don't think I should pay anything to correct it (by moving the dish), and probably they should pay for fixing the leak and damage to the sheetrock. Any ideas of how to deal with this?

**stone phillips420** · 11-03-2006 07:26 PM

ceo@echostar.com send them an email explaining your situation they may be able to help ya

to satguys

**MoiMare** · 11-03-2006 07:40 PM

Thanks for the quick reply Stone, I will give that a try but sounds like a really longshot.
If anyone has other ideas please let me hear from you...

**stone phillips420** · 11-03-2006 07:43 PM

ceo@echostar.com has a pretty good track record of repling
please in clude your name account number and phone number in email to them
my guess is you should get a reply via phonecall by tueday at latest as its the weekend now
good luck
please let us know how it turns out

**Steve H** · 11-03-2006 08:27 PM

I had a leak caused by my install. It didn't show itself until 2 years after the install. I called Dish CS and explained everything to them. They had a roofer out within 48 hours.

**ke4est** · 11-03-2006 11:34 PM

Email ceo@echostar.com like others have said.
This is why I very rarely install a dish on a roof, and then, I have the customer sign a statement that they approve, and assume all responsibilites.

**RandallA** · 11-04-2006 11:37 AM

He signed through Southern Bell (AT&T), will the ceo@echostar.com people be able to help him since he signed through AT&T?

This is why I would never allowed a dish on my roof. Yes, it was probably a bad installer but I'm not taking a chance.

**Pepper** · 11-04-2006 12:10 PM

I agree, roof mounts are bad news. Even my OTA antenna is on a pole in the back yard. (my wife said no way is that ugly thing gonna be attached to our house!)

**dougruss** · 11-04-2006 12:32 PM

Something like this would have helped:

http://www.rstcenterprises.com/pdf/commdeck_bro.pdf

**chadzx11** · 11-04-2006 12:56 PM

Most people only want the free install and think they shouldn't have to pay for anything like that.

I had a salesperson tell a customer he could have his dish mounted anyway he liked. He took that to mean that I would install an in motion system in his RV for free. ROFLMAO @ that moron.