CSR Experience.

[moltomateo]

I think its more interesting that a DISH employee has Comcast Television service...things that make you go hmmmmm....

lol. I tried to have dish installed way back when I would have started to receive the employee discount. Landlord said no to installing on roof or side of building. I don't want to point out of window lol. I have had an overall good experience with comcast. I would never give up my internet. In terms of if I had the ability to have dish would I get it? Mmmm... I honestly don't know. Yes it's the nature of tech support, but I hear problems all the time. My biggest fear is signal loss during an important event. Other than that I'm jealous of the 625. My motorola only has 60 hours and its just as buggy. But if I could get dish here with the discount you bet I would get it. I could get AEP w/ locals for about 50 bucks.

[Ronald_Jeremy]

LOL.

Sounds like this guy haggling with the CSR's at Verizon!


http://www.youtube.com/watch?v=Gp0HyxQv97Q

[S-c-o-t-t-y]

E* CSRs:
Single greatest area of needed improvement in all of E*.

Tech Support: Good experiences in complete contrast to the CSRs.

Comcast CSRs and Techs: Great Experiences!

[moltomateo]

LOL.

Sounds like this guy haggling with the CSR's at Verizon!


http://www.youtube.com/watch?v=Gp0HyxQv97Q

Wow thats priceless, and I thought I was frustrated!

[ZandarKoad]

LOL.

Sounds like this guy haggling with the CSR's at Verizon!


http://www.youtube.com/watch?v=Gp0HyxQv97Q

LOVED every minute of that.

[moltomateo]

I decided to make today my day of necessary calls to Chase and Comcast to do some account maintainence. Does anyone else get anxious before calling when you have to downgrade or cancel something? It's like you know the upsell is coming....


1) Called comcast to take off starz and hbo. Heard the sales pitch about how I should keep it, declined, heard another pitch about great rates declined. Took off account, not too much resistance.

2)Step 2 on same call, HD TROUBLESHOOTING. When I informed her of the issue, she was confident it was because I did not have an HD tv. I laughed, politely said it isn't and was transferred to the repair department. Breezed through troubleshooting, Sending a hit did not resolve and hard reset didn't fix. set up a tech to come out believe it or not. Resovled for now.

3) Called chase to remove fraud detector. I originally signed up for it because I could not understand what I was signing up for. (no offense those with accents). So when I called back to cancel, I was actually surprised I could not understand what this person was saying as well. I just said kindly a few times I would like to cancel. At one point he went on a 3 minute speech about how great it is and to call back if I still want to cancel, I said I still do. Offered a free credit report, look it over, call back if still want to cancel, i said i still want to cancel. Finally cancelled, will get cancel letter in 7-10 days.

Ugh.. stressful. When people call me at dish network, they often say "do you have a direct line" "can I call you back" "oh thank god I can understand you" "you are the first person to help in 10 calls."

I get it now!